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“Fantastic”
5 of 5 bubbles Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Rotorua
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic”
5 of 5 bubbles Reviewed May 12, 2013

We celebrated our 33rd Wedding Anniversary - We had beautiful suite, the staff were so friendly, from the door man to the service staff - they were all natural & helpful. The package was excellent value for money. Truly a wonderful stay. We ate at DINE and upgraded to the Wine Match meal - 7 courses with matched wines, this was fabulous. The wine waiter was very knowledgeable and the food great.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 230Lynette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 14, 2013
Dear Lynette87,

Congratulations on your 33rd wedding anniversary. The team and I are delighted you choose to celebrate your special occasion at SKYCITY Hotel.

I hope you have returned safely to Rotorua.

Best,
Admir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
nyc
1 review
3 of 5 bubbles Reviewed May 12, 2013

My room looked very nice and had a nice view. The design is modern and the room is a good size. However, appearance may be misleading... the mattress itself felt really old and sunk. You also hear the guests and even the telephone if the other rooms and in the corridor. The windows also don't fully block the noise from the road.
The gym, by the way, is really nice. Many towels, new machines. But even here, the noise level was high: two TVs, each on a different channel, plus loud music... I called to ask if they can turn off any of those, but it was impossible...
Also, the hotel is also a casino, so the entrance is not extremely pleasant, if you are not into these things. I think it may also influence the type of guests who are coming to the hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 14, 2013
Dear I h,

Thank you for taking the time to post your review on TripAdvisor.

Please be assured I have shared your comments regarding the noise levels in the Cardio Room with our AV Operations Manager. We are in process of installing a wall volume controller which will help deliver the desired level of music.

I was disappointed to read your comments regarding the mattress in your guest room. Please be assured this is not the high level of service we take pride in at SKYCITY Hotel. I welcome you to contact me with your room number details to allow me to fully review your experience.

I hope to hear from you shortly.

Kind regards,
Admir

admir.mullaaliu@skycity.co.nz
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California
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 10, 2013

Our room was clean & tidy but a bit worn around the edges. It was pricey but then most things cost a lot more in NZ than in USA. We attended a conference at the conference center there & it seemed to fill the bill in that regard. It was close to restaurant & attractions. We walked down to the water then along the bay to get our daily exercise.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Textralians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 14, 2013
Dear 2Textralians,

Thank you for taking the time to post your review on TripAdvisor.

I hope you have returned safely to California.

Kind regards,
Admir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenstown, New Zealand
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

We stayed for five nights on a bed & breakfast package. Room was tastefully fitted out and quiet even though this property is very close to Queen Street and the downtown area. Staff were helpful and friendly whilst maintaining a professional approach with guests. Enjoyed the close access to the casino and its restaurants. In particular the "Tapas' restaurant just along the street from the hotel entrance. we will definitely stay there again on our next visit to Auckland

Room Tip: You don't need a car as you are in the shopping/entertainment area.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marshall46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 9, 2013
Dear Marshall46,

Thank you for taking the time to post your review of SKYCITY Hotel on TripAdvisor.

The team and I hope you are enjoying the stunning weather in Queenstown and look forward to your next visit to SKYCITY Hotel.

Best,
Admir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

This was the second time my partner have stayed here and it was just as good if not better. The room was a great size and the bed was the most comfortable bed I have ever slept it. Seriously luxourious. The staff are friendly and helpful as well and everything was very clean.
We especially enjoyed the deal that was on where we got a free bottle of sparkling wine.
The only criticism I would have is that when we asked for a bottle of bath foam to be brought up the male staff member knocked and then entered without waiting for us to let him in - it was a bit disconcerting.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Klawbrad8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 9, 2013
Dear Klawbrad8,

Thank you for your TripAdvisor post.

I was delighted to read your wonderful feedback. I welcome you to contact me with your details to allow me to fully investigate your comments regarding the delivery of your bath foam.

I hope to hear from you shortly.

Best,
Admir

admir.mullaaliu@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

We have stayed at Skycity at least 6 times now and are always pleased with it. Whenever we are off to a concert or show in Auckland, we book an overnight. Even though it is in the city centre and houses a very large casino, we are always impressed with how quiet our room has been. Twin singles are a good size, flat screen TV, nice desk area, good sized bathroom (though the bathrooms could be upgraded to larger bathtubs and separate showers). Always very clean room and very comfortable beds, but the biggest plus is access to the pool/spa at the Skycity Grand and also, the amazing selection of bars and restaurants all in the complex - spoiled for choice!

Room Tip: Some rooms have access to an internal outdoor courtyard, great for the kids to have an outside space...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JayEm66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 9, 2013
Dear JayEm66,

Thank you for your TripAdvisor post.

We have some very exciting food & beverage developments happening at SKYCITY Auckland over the coming months including the opening of two new signature restaurants – The Sugar Club by Peter Gordon on Level 53 of the SKY Tower and Al Brown’s Federal Deli on Federal Street. In addition we are partnering with internationally renowned chef Nic Watt to open a new Japanese restaurant called Masu. It is anticipated Masu will open in the second half of this year.

The team and I look forward to your next visit to SKYCITY Hotel.

Best,
Admir
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hampshire, UK
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

We only stayed here for 2 nights, but were very pleasantly surprised (once I had got over the shock of seeing a body plunge to the ground as we arrived!), as I had thought that the presence of a casino would be intrusive, but once through the foyer there was no problem. The hotel staff were very good: helpful, unfailingly polite and cheerful. Our room was huge and looked out onto a roofgarden area. It was well equipped and very comfortable, with an excellent bed. The restaurants were expensive but for excellent food cross the road to Depot which is great.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tresure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Manager at SKYCITY Hotel, responded to this review, May 9, 2013
Dear Tresure

Thank you for taking the time to post your review on TripAdvisor.

SkyJump is an impressive attraction for thrill-seekers who would like to bungy jump from the SkyTower.

The team and I hope to welcome you back to SKYCITY Hotel on your next visit to Auckland.
Wishing you a safe journey back to UK.

Best
Admir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#8 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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