We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic location, Fantastic service, Fantastic Hotel!”
Review of SKYCITY Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
SKYCITY Hotel
Ranked #12 of 65 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed February 20, 2012

I stayed at the hotel for 3 nights. I was in Auckland for my birthday and was given a complimentary upgrade to a suite and sparkling wine upon arrival!! Great surprise. The staff were efficient, friendly and extremely helpful. When visiting Auckland again I will stay at Sky City. The room had plenty of space and spacious bathroom. The beds were comfortable and blockout curtains were great too!!
Had a fantastic time and can't wait to visit again!!!

  • Stayed: February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SnowSunSurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded April 21, 2013

Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor.

The team and I look forward to welcoming you back to SKYCITY Hotel in the near future.

Best,
Admir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,945)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,559 - 1,565 of 1,945 reviews

Reviewed February 17, 2012

i stayed here for 2 nights, my room was huge with a little terrace area outside, the only fault was the bathroom, which was like a wet room, and while i was showering i managed to flood the whole bathroom, there was a problem with the drainage! reception was excellant, and did mention that they had had problems with this bathroom, and housekeeping were great. the problem was fixed during my stay. I also used the facilites of the sister hotel the Sky grand, which was totally amazing, the spa there was fantastic and i would recommend to everyone well worth a trip. would i stay again, in a heartbeat!

Room Tip: ask for a room on a higher level
See more room tips
  • Stayed: November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jan601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded April 21, 2013

Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor.

The team and I look forward to welcoming you back to SKYCITY Hotel in the near future.

Best,
Admir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2012

Hotel was fairly full during my overnight stay and was put up in a disabled room. The shower head broke off during our shower, for better or worse, as I later discovered the room was flooded, from the bathroom out to the room carpet and further to the corridor. Housekeeping knocked on our door to alert us to this and helped with drying up the carpet.

Maintenance came but was of little help as we agreed that the flooding was due to the poor design of the disabled bathroom: the drain was raised with no drainage gradient visisble thus making drainage poor and causing the water to flow outwards to the room instead. Being a disabled room, there was no bath, and only had a shower with a slightly lowered floor (which was pointless as the drain was raised).

Staff were helpful throughout the whole ordeal and offered to move as to another room of similar category which was unfortunately a lot warmer as it was on the top floor, and smaller as it wasn't a disabled room. We declined the room, and decided to stay as the staff insisted the hotel was fully booked and did not have any other alternative room to put us up for the night.

The shower head was fixed but due to flooding concerns we decided against showering. The Junior Manager later offered Deutz Brut Cuvee and chocolates as an apology which we accepted. I felt that we should have been instead upgraded as I later discovered via their website that they had higher category rooms available for the night.

  • Stayed: February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Machimaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded April 16, 2013

Dear valued guest,

Thank you for taking your time to post your review.

Whilst we did not meet your expectations on this occasion, we hope to have an opportunity to meet if not exceed your expectations in the future.

We look forward to welcoming you back soon.

Best
Admir

admir.mullaaliu@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2012

We stayed here for our anniversary. We got a romantic package. The room and service was great, and the wine and chocolate strawberry tower was perfect. We however got woken up at 6am in the morning, with building maintainance. We werent warned about this when we booked or when we checked in. It was very loud and when we were wanting to sleep in, it was a very big letdown. I complained at the sevice desk , but they just said sorry. I had to email the complaints department and they offered us a free upgrade next time we stay. It is a good hotel other than this experiance.

Room Tip: ask if theres any building happening when your there.
See more room tips
  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank andre d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded April 16, 2013

Dear valued guest,

Thank you for taking your time to post your review.

Whilst we did not meet your expectations on this occasion, we hope to have an opportunity to meet if not exceed your expectations in the future.

We look forward to welcoming you back soon.

Best
Admir

admir.mullaaliu@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2012

Stayed here overnight after all day flight to Auckland - room was clean and comfortable, check in/out pleasant and efficient. Concierge staff were very helpful and knowledgeable. Worth visiting the Sky Tower, wonderful views of Auckland.

  • Stayed: November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jaccy_13_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded April 21, 2013

Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor.

The team and I look forward to welcoming you back to SKYCITY Hotel in the near future.

Best,
Admir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2012

We stayed here for 1 night and chose this hotel because of the location - in the heart of the cbd. And very close to public transport + it had restaurants etc so didn't need to venture far. As soon as we arrived the staff were attentive and very welcoming.
Our room was spacious and clean and comfortable. After settling in we decided to go the Jade Dragon Restaurant, food was yummy! The waiting staff were ok.
We didn't get to check out most of what the hotel had to offer as we checked in pretty late and was really tired. We will definitely return again and this time it will be a longer stay and adults only! Me and my girlfriends are planning a stay here so can't wait.

  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank exodusdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded February 4, 2012

Dear "exodus diva"

Thank you for your TripAdvisor review of SKYCITY Hotel.

I was pleased to read you were look after by our staff and that you found the rooms to be spacious and comfortable.

We look forward to welcoming you again and we will be delighted to look after you and your girlfriends on your next trip to Auckland.

Please do not hesitate to get in touch with us.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2012

Will be my first choice of hotels in Auckland from now on. Great location, helpful staff, and good facilities combine to make this a very nice hotel. Rooms are relatively spacious and mini-bar adequately stocked.

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eds64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Manager at SKYCITY Hotel, responded to this reviewResponded February 4, 2012

Dear 'eds64'

Thank you for your recent TripAdvisor review and for recommending SKYCITY Hotel to other travelers.

I am very pleased we now are your first choice of hotels in Auckland and trust we will continue to deliver to your expectations.

SKYCITY Hotel team looks forward to welcoming you back soon.

Kind Regards

Admir Mullaaliu
Hotel Operations Manager
SKYCITY Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Auckland Central hotels
0.1 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 65 in Auckland Central
2,544 reviews
0.3 mi away
Grand Millennium Auckland
Grand Millennium Auckland
#13 of 65 in Auckland Central
4,336 reviews
0.1 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#9 of 65 in Auckland Central
1,796 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Rydges Auckland
Rydges Auckland
#11 of 65 in Auckland Central
2,163 reviews
0.2 mi away
CityLife Auckland
CityLife Auckland
#8 of 65 in Auckland Central
1,271 reviews
0.4 mi away
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
#3 of 65 in Auckland Central
2,875 reviews
Show Prices
Show Prices
Show Prices

Been to SKYCITY Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland Central
#7 Romantic Hotel in Auckland Central
#11 Family Hotel in Auckland Central
#11 Luxury Hotel in Auckland Central
#14 Business Hotel in Auckland Central
Price Range: $146 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Agoda, Expedia, Orbitz, TripOnline SA, Cancelon, Hotwire, HotelQuickly, getaroom.com and Evoline ltd so you can book your SKYCITY Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing