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“Gone downhill” 3 of 5 bubbles
Review of The Quadrant Hotel and Suites Auckland

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The Quadrant Hotel and Suites Auckland
Ranked #27 of 68 Hotels in Auckland
Las Vegas, Nevada
Level Contributor
280 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Gone downhill”
3 of 5 bubbles Reviewed May 22, 2014

I have stayed here multiple times and the place has gone downhill from what I remember. First complaint is the extra amenities. The gym is terrible, you got a broken bike and some free weights, in a tiny room. The wifi can be just awful, I went to telcel to buy a 3G card for the short time I was in nz it was so bad. Granted it was free so if you just need email what not it's fine but for anything serious it can be really spotty. My room wasn't that clean this time, couple huge long black hairs, just sorta gross. Breakfast buffet looks tiny, nothing to get excited about. I've stayed here quite a few times and the corner rooms and one bedroom units are nice, while the standard room is bit small. The service staff does work hard at the front desk, but the hotel just feels worn down for a 4 star property. If you can score a good deal on a room it's fine but just feel a level of disappointment growing with this property.

Room Tip: Corner room upgrade
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cursive9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 3, 2014
Dear Cursive9,

Sincere thank you for your valuable feedback, it was much appreciated.
Your concerns have been noted very carefully and I would like to assure you that we have taken appropriate actions to avoid any such re-occurrence.
We are also in the process of upgrading our extra amenities.

We look forward to welcoming you again and offering you a delightful experience.

Kind Regards,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,181 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
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English first
Christchurch
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 18, 2014

This is a review for room 1809, on a Saturday night. I checked in early (8am) and they arranged to leave my bag in a room and moved it once the room was ready (i didn't return til 8pm). Staff were all friendly and helpful. It's quite a modern hotel and i've been to the small hotel bar before for a drink. There was a breakfast in the morning but i had to leave early so no idea what it was like but seemed to be a huge number of people tucking in. The hotel is maybe a five or ten min walk to the main street and waterfront but to get to the hotel you have to walk up a rather short but steep street (or a longer street with a less hard incline) to get there. The room (which had a great view) was clean, modern and had a decent kitchenette. The bathroom was a bit small but all that i needed for me. There seemed to be a good cross section of people staying from families to couples to businessmen.

  • Stayed May 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BelChch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, May 18, 2014
Dear BelChch,

Thank you very much for your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with us. We always make an effort to delight our valued guests like you.

We wish to welcome you soon and offer you a delightful experience during your next stay with us.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei, New Zealand
1 review
5 of 5 bubbles Reviewed May 14, 2014

Hi I'm celiac patient and my husband cancer patient . I had to go to Greenlane hospital .... We waz looking for accoundation in Auckland so we can spend a night in Auckland . We went on grab one is where we book the quadrant hotel ... We spend a night... With friendly staff .. Also manage to get gluten free bread for breakfast ... As I'm on gluten free deit ... Awesome staff ..rooms a bit small but overroll .. Worth a sort stay ..

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hasinabano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, May 18, 2014
Dear Hasinabano,

Thank you very much for taking time to post your valuable feedback. Your feedback is very encouraging and we were equally delighted to have you as our valued guest.

We are looking forward to welcoming you again and to offering you yet another delightful stay.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 bubbles Reviewed May 13, 2014

Fantastic stay. Friendly staff, clean room, Great Chicken Biriyani. Handy to city and University. The Bar and the restaurant were a bit small but the food and the service was great.

Would recommend to travellers who need a good clean hotel that is handy to the city and university.

Room Tip: Top floor had a nice view of the city.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Damo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, May 18, 2014
Dear Damo D,

Sincere thank you for your valuable feedback, it was much appreciated. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

Your valuable feedback helps us to be better and deliver better. We look forward to welcoming you again and offering you a yet another delightful experience.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
142 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 bubbles Reviewed May 5, 2014

After 35 hours from leaving home to arrive at our room was an utter disappointment. The website description did match the reality. A tiny toilet shower room badly lit and only a tiny soap. The room was not clean and everything felt grubby to the touch. Stubbed out cigarette butts on the balcony. 2 very noisy adjacent building air conditioning units. The phone did not work to ring down and complain so I had to walk back to reception. My wife and I had the same opinion, this is not what we expected and after travelling half way around the world we were not going to have our stay in Auckland compromised. So we rang our travel agent and booked another hotel.... we could not leave quick enough.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, May 5, 2014
Dear Kevin B,

We appreciate your valuable feedback. I am sorry that you did not have a very pleasant stay with us.

We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.

It would be helpful to investigate, if you can share some details such as your stay dates and name under which the reservation was made.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Auckland hotels

Southampton, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 3, 2014

The place has an excellent location at the heart of the city. The room I had was simple: not spacious but had all the essentials, including a washing machine and a balcony with a great view. Only minus was that the hotel wants to charge extra for a credit card use.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, May 4, 2014
Dear John O,

Sincere thank you for your valuable feedback, it is much appreciated. We are glad to here that you found your stay with us very pleasant and we are equally delighted to have you as our valued guest.

We do provide variety of accommodation options ranging from the basic Studio apartments with standard amenities to spacious One Bedroom suites, Two Bedroom suites and the Penthouse apartment to make your stay relaxing and enjoyable.

We are looking forward to welcoming you back and to offering you yet another delightful stay at The Quadrant.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 2, 2014

Our family (2 x teenage boys) stayed one night as part of a North Island road trip. Location of this hotel is excellent, up a moderate hill from Queen St, so very central and pleasant walking distance to the Viaduct area. Our 2 bedroom suite was small but well equipped with kitchen and laundry. The advertised in room SKY did not include movies which was disappointing. Great views of the harbour from our balcony. Good little gym and spa/sauna on site. Staff were extremely friendly and helpful - making sure we had enough WiFi codes for all our devices, changing one on the double beds to twin beds and arranging extra towels. We got a great deal with breakfast and valet parking included which made this a bargain.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tom Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, May 4, 2014
Dear Tom Q,

Thank you very much for taking time to post your valuable feedback. Your feedback is very encouraging and we are equally delighted to have you and your family as our valued guest.

We look forward to welcoming you again and to offering you yet another delightful stay.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Quadrant Hotel and Suites Auckland

Property: The Quadrant Hotel and Suites Auckland
Address: 10 Waterloo Quadrant, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#25 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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