We have stayed at the Quadrant in Auckland numerous times and been quite satisfied, however that run has come to an end. On our arrival yesterday we were given a room with a "king" bed, that most uncomfortable situation where 2 doubles are pushed together to make 1 bed. After 30 years of travel I have yet to see it make 1 comfortable bed, so we quickly requested a change of room.
We were accommodated, and took possession of our new room immediately.
After my wife had a shower she noticed the usual hair dryer wasn't present. At the same time she noticed we had no trash can anywhere in the 1 bedroom suite, or for that matter any soap for the shower or sink. We called management about the oversights and assumed they would have a look at what else might be missing and resolve the situation.
We returned from having dinner out, and as we set out to go to bed we realized there wasn't a blanket anywhere in the suite. We went to phone down about this, and soon discovered there wasn't a phone either so we couldn't call about the newest issue! We also noticed we couldn't unpack properly as there were only 4 coat hangers in the closet. And then we realized the luggage rack was also missing, so we had to leave our suitcases on the floor. Wanting to relax whilst I went to the front desk downstairs, my wife realized there were no cushions on the couch that are the usual situation provided here. There were indeed now a trash bin, a bar of soap and a hair dryer present, so they had been in the suite, I suppose they simply didn't look around while there.
When I went down again and explained to the front desk we had no blanket, and were missing numerous other items despite their trip to our room to replace missing things, I was flat out disbelieved. The fellow asked if I had looked properly. I persuaded him to come look, and please bring a couple blankets, but he came empty handed as he didn't believe. It was quite hilarious to watch him examine the bed for several minutes to convince himself there really weren't any blankets no matter how he moved those 2 sheets around! Normally funny, but tired after a day of travel, at 11 at night, not so funny.
He ended up bringing us 2 blankets a bit later, another bar of soap and a luggage rack. Then I asked him to check to ensure the AC worked as we were distrusting the room. After about 10 minutes he discovered that the AC was unplugged in a hidden spot under a desk, so he was finally able to get that working, thank goodness I asked, we would never have found the connection as it ran through the wall.
We still didn't have a phone, ( oh how he Looked for that!), so in the morning when we realized we had no "make up the room" sign to display, we couldn't phone down yet again to solve the problem. I found a housekeeper and borrowed the cleaning sign, went downstairs and told the manager every detail in a quiet but frustrated voice.
Given the litany of oversights we fooled ourselves into thinking management might have an apology waiting for us, or perhaps some token of their understanding of our patience. Alas, no. And though I can chalk up all the other silly oversights and significant number of errors and omissions, I do not have it in my heart to forgive management's silence and lack of accepting responsibility. I had told the manager that I informed him because as a business owner I would want to know of such a volume of oversights, but it appears it will end there.
We now have a phone (dead battery), 2 suitcase racks, pillows, blankets and trash cans and working AC, I suppose that is sufficient.
- Official Description (provided by the hotel):
- Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more less
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- Also Known As:
- The Quadrant Hotel And Suites Auckland New Zealand