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“helpful friendly staff”

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The Quadrant Hotel and Suites Auckland
Ranked #27 of 67 Hotels in Auckland
new zealand
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“helpful friendly staff”
Reviewed October 15, 2012

thanks to the staff of the quadrant hotel who couldn't have been more helpful. When we arrived our kettle was not working, Tai came to the room and replaced it he was very apologetic and friendly. The reception staff too were friendly and helpful.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sue Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, November 21, 2012
Dear Valued Guest,

Dear Valued Guest,

Thank you so much for your praise of one of our staff members. All our team actively read Trip Advisor and Guest Feedback and it is much appreciated that you have taken the time to write good things about a particular member. Feedback really is a great driver in ensuring we as a property can keep striving to the high standards we have.
We hope to see you back in the near future, thank you for your support.

Warm Regards,

Udai Sarin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Level 5 Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 15, 2012

On a business trip so booked via company website, hotel is well placed and modern, friendly staff, couldnt connect to free wifi and no one really able to assist, room given was 2 bed next to lift! win some lose some, one pity was the bathroom was tiny single file only and tight on space given this was a 2 bed queen size bed place the bathroom just didnt add up, one note they charge $28 NZ per night on car park which is a bit over the top and not unusual for many hotels yet a bit excessive, room service was excellent and good views! would recommend

Room Tip: avoid lifts and look for 21st floor and above for view of harbour
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank royaashcroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 13, 2012

Friendly staff, central location, comfortable rooms, and good views. This hotel won't disappoint. I especially liked having a kitchen, and having fast and complimentary wi-fi. The brunch is tasty, lots of fresh fruit and good coffee.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, November 21, 2012
Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Udai Sarin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2012

Spent a sleepless night in a cramped room, sandwiched between the high traffic area with room 806 directly opposite the lifts, and overlooking the loading dock where trucks constantly revved, had their reverse warning beepers go off, and loud thumping and rattling of bins etc as stuff was off loaded by noisy workmen from the hotel opposite.

Room Tip: Don't be sucked into one of the cheaper rooms - overlooks the loading bays and next to the lifts...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaycepillay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Auckland hotels

Melbourne
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 7, 2012

Overall pretty good and good value for money. However there were a few issues at this hotel which indicates it hasn't made the change from 'apartments' entirely successfully.

Pros: Excellent friendly front desk staff, location is lovely, amazing views from 22nd floor, very quiet. Comfortable beds and reasonably spacious rooms. The small restaurant appeared popular.

Cons: In a 2br apartment (for a family of four) there was only one small 2 seater sofa in the lounge. Where are the other two people supposed to sit? The shower temperature constantly changed from boiling hot to freezing. The single washer/dryer had an odd smell and took hours to dry clothes. The kitchen was not well equipped and was in need of a good clean and an upgrade. It took 3 phone calls to reception to obtain a luggage trolley upon checkout. Finally our room was not serviced on one day, and on the following day it took two reminders to front desk before it was serviced.

Overall: On the big picture, pretty good, but on the detail, quite disappointing.

Room Tip: Not near the lift shaft, which is audible in nearby rooms. Views from level 22 are wonderful, overl...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lawstudent01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UdaiSarin, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, October 8, 2012
Dear LawStudent01

Thank you for your review, I appreciate your time.

I am glad you found the room great along with the views over Auckland City and Harbour.

I have taken the negatives mentioned and passed these on to the relevant departments to be investigated. Comments like yours spark positive action within a hotel and I thank you for helping us.

Take care and I hope to welcome you in the near future at The Quadrant Hotel Auckland.

Udai Sarin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 26, 2012

I have stayed here several times before. I always have a nice view, the service is good, the room is small but nice. I like the clean and contemporary style. And the price is excellent, it really is great value! Especially when travelling on my own for business.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank saltedkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 19, 2012

Great location;
Value for money;
near Train Station;
near to a Garden/Park;
Near to cafe and convenience store;
Helpful and friendly staff at the frontdesk;
Room with utensil, dish washer, microwave, etc.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LonelyTunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Quadrant Hotel and Suites Auckland

Property: The Quadrant Hotel and Suites Auckland
Address: 10 Waterloo Quadrant, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#26 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Quadrant Hotel and Suites Auckland 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
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Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

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