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Reviewed January 5, 2020

This was our first stop on a long NZ trip and our only booking in a Quest Apartment. On arriving, check-in was easy and smooth. We had a huge apartment on the first floor with a large comfortable bed, plenty of space for luggage and a big clean bathroom with a very good shower. The bathroom had a large separate washer and dryer which worked well and were very handy considering we were 3 weeks into an 8 week trip. Plenty of natural light able to get into the room.

We are used to booking apartments and not having them serviced in Europe, so having the room cleaned with the bed made and towels replaced was refreshing and definitely added to the stay. The gentleman at reception was always very helpful, we picked up a rental car just before checking out and he let us use a Quest car parking spot for free for a short while before we left.

Large, clean with a nice bathroom and all the facilities you could want... couldn't fault the place and would definitely recommend. Surprising to see it is only rated 4 star on average

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
Thank msgtraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
questparnell, Manager at Quest Parnell, responded to this reviewResponded January 14, 2020

Good Evening,
Thank you for taking the time to enter your review.
We are delighted to you enjoyed your stay with us here at Quest Parnell.
We trust the rest of your trip went well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2019 via mobile

Arrived to check in via an external intercom as reception is closed early on Friday. Person on other end nice enough but keen to end call.

Rooms large but tired. Same with bathrooms and kitchen. No iron in room.

Location was handy.

Date of stay: December 2019
Trip type: Traveled with family
Thank Kento74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
questparnell, Manager at Quest Parnell, responded to this reviewResponded January 14, 2020

Good Evening,
Thank you for your feedback.

The intercom is on a timer but usually gives enough time for a guest to check in through.
All rooms have irons in the bathroom cabinet - a call to reception could have confirmed this for you during your stay.

Our rooms are a good size and a refurb is in the planning.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2019 via mobile

Located in the heart of Parnell, the room I had was huge and like an apartment with all facilities. Lots of restaurant options in the area but supermarket options limited. Corner shop/dairy’s have some groceries but Countdown is not too far away.

Date of stay: August 2019
Trip type: Traveled on business
Thank Relax238227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
questparnell, Manager at Quest Parnell, responded to this reviewResponded December 3, 2019

Good Morning,
Thank yo for taking the time to enter your feedback. We are delighted you enjoyed your stay with us at Quest Parnell and would be delighted to accommodate you on another occasion.
Have a lovely Christmas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2019

Stayed here i 2014 and booked for our return i 2019.
A very pleasent stay.
Arrived around midnight from Europe but found the instruktions very good and found our key and apartment within 5 minutes.
Also very helpfull staff in reception - especially when there was an issue with our rental car on our departure date.
Location also good - close to Parnell Road with restaurants and cafes.
The only reason for not rating the properly with 5 stars was that on Monday (apartments were not served on Sunday which we knew in advance) the apartment was not served when we returned home at around 3.30 p.m. - and the cleaning staff came to our room at 4 p.m. where we had a nap. So only cleaning for 2 days out of 4.

Date of stay: November 2019
Thank 339hannen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
questparnell, Manager at Quest Parnell, responded to this reviewResponded November 21, 2019

Good Morning,
Thank you for your review.
We are delighted you enjoyed your stay with us here at Quest Parnell and will look forward to having you stay with us again on your next trip to Auckland.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2019

We stayed at the Quest Parnell for a few nights before our cruise departed from Auckland. We could not have picked a better location! This hotel is located smack in the middle of Parnell, a fabulous little town 10 minutes from the Pier and Downtown Auckland. It is a two minute walk to the hop on hop off stop as well as the public bus. The room was fantastic! It was clean, large and updated. it had everything you would need for a few nights or weeks. The washer and dryer located right in the bathroom was a great perk. The bathroom has a little short on counter space, but the top of the washer provided the extra space we needed. The bed was perfectly comfortable, with luxury bedding. Wasn't wild about the pillows, but didn't ask for new ones, they may have had more choices. The staff was Great and totally accommodating. They were helpful with directions and really helped us out with an early check in. They really helped us get our 28 day vacation off to a relaxing start. I would not hesitate to stay there again. Check out Lu Lu's coffee shop across the street. It was the best coffee I've had in a long time! Beat Starbucks by a mile!

Room tip: We had a room at the back of the hotel and it was very quiet.
Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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