We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“great location, gross room” 2 of 5 bubbles
Review of Surf 'N' Snow Backpackers

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Surf 'N' Snow Backpackers
Ranked #77 of 106 Specialty Lodging in Auckland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great location, gross room”
2 of 5 bubbles Reviewed February 28, 2014

location was extremely good, down the road from the sky tower. Room was very gross! we paid extra for an ensuite which was dirty and the bed sheets were stained! we also had ducting running through our room so everytime someone showered we heard the water running through waking us up and we also didnt have a room with a window. we had friends staying in a double room but without an ensuite and they also had stained sheets but they did get a giant window which gave it less of a shoebox feel.

Room Tip: make sure you get a room with a window and ensuite
See more room tips
  • Stayed February 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

180 reviews from our community

Traveler rating
    7
    19
    29
    23
    102
See reviews for
2
42
72
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
tahiti
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 28, 2014

Bad never go in this hotel they only want your money first dirty and noisy staff never respect guest alcool back front the hotel with staff complicity. Equipment bad kitchen dirty the bad of all place we stay in nz we dont recommend this hotel

  • Stayed January 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Rotoava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Auckland hotels

County Cork, Ireland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 11, 2014

Booked a 4 bed dorm which ended up being double booked, we discovered this when we checked in, got our key and went to the room! We were upgraded to a triple ensuite, staff were helpful in making sure we got a room all together. We were told a mattress would be put in for the fourth person. When we arrived back at the hostel at 1am, there was no mattress, had to go hunt one down! Eventually got a mattress and one sheet, had to ask for a pillow! Location was good, price was fine. Room was spacious, even with another mattress on the floor.

Room Tip: Don't expect a smooth check in, give yourself loads of time!
See more room tips
  • Stayed February 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LisaCarey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed January 21, 2014

On arrival there was a problem with our booking which was in no way our fault however we were made to feel as though it was our problem not theirs, after standing our ground they sorted the misunderstanding out eventually. I must say, I found one member of staff really friendly and polite he was a pleasure to deal with, the Manager on the other hand needs some training in customer service!

Despite the mix up we were happy to stay at the hostel as the reception area looked clean and fresh and so I thought the room would follow suit. Oh dear, oh dear!!!! The double room was about the size of a prison cell with no windows. There was a fan (a bonus as the room was very very warm) a small table, some kind of metal storage box (looked like a tool box) and a very small double bed.

As soon as I walked into the room the smell hit me, I thought fair enough its a small room with no windows its just a bit stuffy, then I realised the smell was coming from the bed. The sheets were so old and thread bare - this is something I can totally live with but they smelt like they hadn't been washed in weeks. The duvet cover had stains and holes in it and also smelt really bad, I couldn't bare to have the covers on me.

The shared bathrooms were absolutely filthy!!! There was no toilet roll in any of the toilets and no sanitary bins just some small bins at the side of the toilet which had no lids on so used sanitary items were on full view.

I have travelled quite a lot and I understand that you get what you pay for, hostels aren't luxurious and you have to lower your standards a bit when travelling on a budget, however, the very least I expect is to be able to sleep on clean sheets.

Just when I thought this was the worst hostel I'd ever stayed in, it got worse!!! At around 3.00am several other guests started tearing around the place shouting, screaming and making lots of noise

I couldnt wait to get out of the room, I went to a nearby gym so that I could have a shower as I couldn't face using the showers in the hostel.

I would never stay here again and would definitely NOT recommend this to anyone!

Room Tip: Find another hostel
See more room tips
  • Stayed January 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank JRH81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 21, 2013

The location was really convenient, cuz of near by main street and easy to access to super market!!! The room was quite tidy, and there was fans, but little bit hot during the daytime, moreover the kitchen was also hot but that was enough space to cook and eat so i was satisfied with this environment. The price was basically cheap so it was also good. The biggest point of this backpacker was that friendly staffs! There was Korean and Japanese, and kiwi who were really polite and kind so i can recommend this place!:)

Room Tip: i used 4 dorm, that was good view so that's good!!
See more room tips
  • Stayed December 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank snake0352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 18, 2013

I stayed this backpackers while I was traveling in Auckland. The staff were very friendly and the most good thing was a good location. There are also Korean staff so it was easy to make a reservation for me.
The kitchen was so hot while I was cooking though....I didn't want to cook at the kitchen...

Stayed November 2013, traveled solo
Helpful?
1 Thank Nataly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 18, 2013

I had an awesome time there. Stayed for a week and was really happy with it. friendly staff and they actually clean the rooms. It is really central, with a supermarket and bars just around the corner and not even 2 minutes to the main street. Special deal for staying a week or month and free wifi.

  • Stayed November 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Auckland hotels
0.1 mi away
Base Auckland Central Backpackers
0.2 mi away
Queen Street Backpackers
Queen Street Backpackers
#49 of 106 in Auckland
3.0 of 5 bubbles 141 reviews
0.3 mi away
Nomads Auckland Backpackers Hostel
Show Prices
Show Prices
Show Prices
0.5 mi away
YHA Auckland International
YHA Auckland International
#17 of 106 in Auckland
3.5 of 5 bubbles 260 reviews
0.1 mi away
Barclay Suites Auckland
Barclay Suites Auckland
#7 of 106 in Auckland
4.0 of 5 bubbles 563 reviews
0.2 mi away
Quest on Queen
Quest on Queen
#52 of 106 in Auckland
3.5 of 5 bubbles 184 reviews
Show Prices
Show Prices
Show Prices

Been to Surf 'N' Snow Backpackers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Surf 'N' Snow Backpackers

Property: Surf 'N' Snow Backpackers
Address: Level 1 102 Albert Street, Auckland, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Hotel Style:
Ranked #77 of 106 Specialty Lodging in Auckland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Surf 'N' Snow Backpackers 3*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Travelocity, Expedia, Hotels.com, Agoda and HostelWorld so you can book your Surf 'N' Snow Backpackers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Surf `n` Snow Backpackers Hotel Auckland Central
Surf 'N' Snow Backpackers Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing