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“Good food, service only OK”

The CUT Restaurant & Bar
Ranked #123 of 2,358 Restaurants in Auckland Central
Price range: $13 - $31
Cuisines: Steakhouse
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: THE SHARPEST RESTAURANT ON FEDERAL STREET Like its identity The CUT is a defining mark changing the scene of social dining in Auckland. With its modern cuisines, attention to detail, stylish presentation and an engaging level of service are all genuine elements of The CUT, complemented by a suite of menus that showcase a genuine social dimension to both the classical and more CUTting edge dishes. Where modern cuisine is created from the very best locally farmed produce then crafted using unsurpassed skills and sole from a team of truly food-passionate chefs, delivering explosive flavours and textures that incite socialism amongst friends, family and colleagues. The CUT is the place to enjoy great company with exceptional food and genuine friendly service.
Reviewed December 9, 2012

I was with a business companion and tried it out. The food was actually pretty good, if on the pricier side, but the service was a bit haphazard, and we had trouble calling a waitress for a wine top up. I was not impressed by the addition of a $3 charge for the privilege of using a credit card to pay for the meal.

Thank Nicholas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolande S, Manager at The CUT Restaurant & Bar, responded to this reviewResponded January 7, 2013

Dear Nicholas,

Thank you very much for your feedback regarding your meal at STK Restaurant.
I appreciate your review as it helps us determine any shortcomings the restaurant has and try and rectify it immediately.
I hope we can welcome you back to STK Restaurant in future.

Warm Regards
Yolande Strydom
Food & Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 - 170 of 183 reviews

Reviewed December 1, 2012

We went to STK on December 2, for lunch. A quick look through the menu suggested good value especially as they have $12 lunches. However most disappointing was the side order of the Daily Garden Vegetables - we ordered 2 of these for the family at $9 each expecting to get at least more than one variety.

We were given 14 Asparagus sticks for $18!!! Horrified, we checked and nope that's it. Almost $1.30 per stick.

The waitress know nothing of the menu, was the kids chicken nuggets bought (most of which are batter with a bit of chicken) and what is the fish in the fish fillet and chips? Both had to be relayed to the chef,.

Another waitress dropped a tomato from a plate as she was carrying it to another table!

Corina D'Sousa, the Manager even agreed that the asparagus was too expensive. Thankfully she did correct reduce the bill by $4.

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Thank KarenAKNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolande S, Manager at The CUT Restaurant & Bar, responded to this reviewResponded January 7, 2013

Dear Karen,

Thank you so much for your review on STK Restaurant & Lounge Bar.
I do apologise that your experience with us was less than satisfactory.
Please be assured that all comments and suggestions are not taken lightly and by your comments and feedback we are able to improve and ensure that this does not re-occur.

I would very much like to invite you back to STK to show you are true level of service and just how proud we are of what we have to offer at STK.

I look forward to welcoming you back to STK Restaurant hopefully very soon.

Warm Regards
Yolande Strydom
Food & Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2012

We went to STK for my birthday dinner. I did get a voucher from groupon so we only paid $79 for a 3 course meal for 2. We both had a starter, main and dessert. The restaurant was quite busy and we were too early for our booking. It didn't seem to be a problem, we were seated straight away. The staff was very professional, friendly and attentative. we were served in a very timely manner and our glasses were filled very regularly. the food was plenty and very nice. I had a spinach artichoke cheese dip (yummie) we both had the burgers with chips (plenty) and our desserts were creme brulee and strawberry sundae (double yummie). there was just enough time between the meals to relax. With the voucher we weren't able to get the steaks but there was more that enough on the menu to fill our tummies. we had to pay for our drinks which was ok and expected. would go there again in a heartbeat

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Thank Tanja1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolande S, Manager at The CUT Restaurant & Bar, responded to this reviewResponded January 7, 2013

Dear Tania,

Thank you very much for the great feedback regarding the service and the food at STK Restaurant. It is always so great to hear that our guests had a good time and enjoyed the food that we are so proud of.

We look forward to having you back at STK soon!

Warm Regards
Yolande Strydom
Food & Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

We had dinner at STK and were looking forward to a great experience. I chose the Caprese salad as a starter, my husband just had a side salad. As I lived in Italy for quite a while, I know what I have to expect from a Caprese salad. What came was a tasty tomato salad with a tiny wedge of Mozzarella on it. I couldn't believe my eyes, as for a dish well over $10, I expected more Mozzarella than just one mouthful.
The steaks as a main were absolutely beautiful, the side dish, you choose, comes as an extra to pay.
When it came to paying our bill, we wanted to pay with Visa. This meant we were charged a 2% surcharge on top. We were quite angry about this, as for such an expensive and good restaurant it should be normal to pay by credit card and not being charged for that.
This was the last time we have eaten here, that's for sure.

    • Value
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    • Food
Thank Ikat58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yolande S, Manager at The CUT Restaurant & Bar, responded to this reviewResponded January 7, 2013

Hello,
Thank you very much for your feedback regarding your experience at STK Restaurant & Lounge Bar.
The 2% surcharge on credit card transactions was implemented by Ryges Hotels & Resorts Group accross the entire hotel group in Australia and New Zealand.
Please be assured that all comments and suggestions are not taken lightly and I have personally raised my concern regarding the credit card surcharge as I feel that is a deterrent to local clientele. This issue is still under discussion and hopefuly we can get this sorted sooner than later.

Looking forward to welcoming you back to STK Restaurant very soon.

Warm Regards
Yolande Strydom
Food & Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile
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Thank Pola10112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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