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“Nice place but not that friendly”

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Ponsonby Backpackers
Certificate of Excellence
Reviewed November 20, 2013

Nice and clean backpacker...
But the atmosphere was not that good specially because of one of the manager, Holly, who was not professional at all.
I think she doesn't realize that we are customers so she speaks to everyone by a very strict way, sometimes she doesn't even reply when you say hello to her... She "forget" to book you so you have to change the room every 2 days
Other bad point, the kitchen close at 10pm so if you want to grab something to eat or drink, you can't!
Last bad point, after 10pm you can't speak, you have to whisper!
I have been in many backpackers already and I would definitely not recommend this one since there are other ones in the same area much better, with open mind and easy going people :)

  • Stayed: October 2013
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1  Thank Alex_Villeurbanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PonsonbyBackpackers1, Manager at Ponsonby Backpackers, responded to this reviewResponded November 21, 2013

Hi Alex,

It's unfortunate that you feel this way. At the end of the day, we are a backpackers hostel and can not cater for long term all the time due to lack of availability in busy periods. If you had booked your stay longer in the first place, then you wouldn't of needed to move at all, it is your responsibility to extend your stay should you wish to stay longer. We can not always guarantee that the same room is available, we did our best to still be able to accommodate you. But I guess we can't have been that bad if you still wanted to stay longer? The reason that you left in the end was because yourself and the guest you left with were asked to leave by us as we could no longer accommodate you. We did not forget to book you in, that's a ridiculous comment to make. It's unfair to now be bitter about the fact that we asked you nicely to leave as due to future bookings would no longer be able to accommodate you. I do not speak to my guests in a strict manner at all, again this is an unfair comment to make. I love getting to know and talking to all of the guests we have here, that's the favorite part about my job. Though if guests are behaving inappropriately and affecting others guests stay then we have to take action to this. We are not strict, we do not have a curfew, guests can enjoy our common areas at any hour as long as they are being respectful to other guests, just because you want to stay up, does not mean that others that wish to sleep should be affected. Part of backpacking is respect for your fellow travellers, something in which the both of you need to learn. The kitchen closes at 10:30pm as it has an entrance to the building and therefore for security we have to lock it at night, this is clearly labelled and all guests are told this on check in. 10:30 is not an unreasonable hour, if you want items later than this then you could just take them out before it closes. Once again, I feel it's a shame that you felt the need to leave this review, we did not feel that we had any problems with you during your stay as a person, in fact I thought you were a lovely person. I do hope you enjoy your time in NZ and that the more hostels you stay in, the more you will realize that being a backpacker is about caring for the others you stay with and respecting them as well as yourself. I feel that we did all we could for you here. Good luck,

Holly

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253 - 259 of 401 reviews

Reviewed November 16, 2013

Great hostel, perfect location, there are lots of cafés, bars, restaurants close by, lots if local amenities also. You can walk In to town in around 25 mins or get the bus for $1.90! Bus stop is around the corner. Staff were very helpful and friendly, we hired a car and there was off road parking at the hostel.....bonus! Enjoyed our time here :)

  • Stayed: November 2013, traveled as a couple
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Thank sarahkatie1477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PonsonbyBackpackers1, Manager at Ponsonby Backpackers, responded to this reviewResponded November 17, 2013

Thanks so much for taking the time to leave this awesome feedback! So happy that you enjoyed your stay with us! Please come back and see us again should you return to Auckland and enjoy your time in fabulous NZ! Cheers, Pb Team

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Reviewed November 15, 2013

This place has a perfect location, about 20 min walk to town. There are shops and bars around the corner and also a busstop to town. And it is in a beautifull area of auckland. The hostel itself has a nice vibe. Always clean kitchen when i stayed there, lots of space in the fridges. A really nice area to sit outside enjoying the sun, where you can find the washing machines aswell. The shared room was big enough for 4 people and also very clean. The livingroom has a comfi couch but can get crowded, because its not that big. One negative thing was that the toilet/showers were on first floor, so had to get up the stairs everytime. Or go to the toilet in the sitting area outside. But other than that i can really recommend this place.

  • Stayed: October 2013, traveled solo
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Thank Rose J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

We had a great experience with Ponsonby backpackers. The staff were extremely helpful and friendly, the lounge area was cosy and we loved the Ponsonby location, heaps of amazing cafes and restaurants! Great value hostel.

  • Stayed: November 2013, traveled as a couple
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Thank JessicaS38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

We were made to feel super welcome here, our first hostel in New zealand after our long journey over. The staff were helpful and friendly. Helped us find somewhere to buy a car- a guy they recommended which all worked out well. The lounge was comfy with massive sofas and big tv. Close to town, and near lots of shops too. great first place to stay.

  • Stayed: October 2013, traveled as a couple
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Thank Meg-NZmoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

After a 48 hours trip from amsterdam we were a bit tired so we came to this hostel to regain some energie. We really liked it, especially the wakeupcall at 7 in the morning(smokealarm). Besides that everything was great: staff, room, shower, people in the hostel.

Stayed: October 2013, traveled as a couple
Thank Arjen v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

We had a double in a separate building out the back of the main building which only had another 2 rooms and shared bathroom. It was really quiet and spacious. The lounge/TV room had huge soft sofas and a fire (which was great as the weather whilst we were there was awful). The backpackers was also close to the main shops.

Room Tip: The building out the back from the main backpackers is nice and quiet.
See more room tips
  • Stayed: September 2013, traveled as a couple
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Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ponsonby Backpackers

Address: 2 Franklin Road | Ponsonby, Auckland Central, Auckland 1011, New Zealand
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Free Parking Kitchenette
Hotel Style:
Ranked #6 of 131 Specialty Lodging in Auckland Central
Price Range: $23 - $55 (Based on Average Rates for a Standard Room)
Number of rooms: 45
Official Description (provided by the hotel):
Ponsonby Backpackers is a beautiful 19th Century, character villa located right in the heart and soul of trendy Ponsonby filled with swanky boutiques and funky cafes and bars. We invite you to stay in our warm, cosy and spotlessly clean rooms, with welcoming and spacious communal areas that create the real feeling and vibe of your home away from home. Our award winning staff are the friendliest in town and are happy to give you all the information and advice you need for starting your NZ adventures! Travellers ourselves we know what backpackers want and look for in a place to call home, a true kiwi oasis. See you soon! ... more   less 
Also Known As:
Ponsonby Backpackers Hotel Auckland Central
Ponsonby Backpackers Auckland, New Zealand

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