Arrived at the hotel to check in. We had been allocated an apartment at the Sapphire apartments in Wakefield Street, Auckland. Staff were as polite as could be under the pressure of the manager.
We arrived at the apartments to find the fridge not working, light bulbs and sockets had blown, also some cutlery and crockery were missing. We went back to the hotel and spoke to the receptionist who tried to help, but had to contact the manager.
He came over was very rude and argumentative and eventually took us over to the apartment to put the fridge on and supply us with crockery and cutlery.
Next day the fridge had broken down, so again we phoned the hotel and the cleaners came in and changed the fridge. That night, we noticed that more lights were blowing (dodgy wiring) and by day three, we really have had enough when a parking space we had been assured we could have and had paid for was not available.
We had an argument with the manager (again!!), who eventually agreed to refund us and we moved to a really PROFESSIONAL hotel, where we are treated with respect as paying guests.
I would not recommend ANYONE to stay there and feel sorry for the staff who work for him. They all seemed scared of this horrible manager.
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- Also Known As:
- Arena Hotel Auckland, New Zealand