My husband and I booked at the Arena Hotel, principally because of it's handyness to the Arena Staduim, where we were attending a show. We liked the idea of being able to just walk to the show and back again afterwards, and not have to worry about traffic etc.
At the time of booking, we were intending to stay 3 nights, but my husbands work committments meant we had to cut our stay down to just one night. When we booked through the internet, the full payment for 3 nights was taken from my credit card immeadiately. When we had to change our nights, I phoned, and was told that the other two nights would be refunded to me on arrival. Well, it wasn't, and not on departure either. We were told when we departed, that only the boss was able to do refunds, and he was not in that day, but we were assured that he would do it the next day. Well, it took 3 weeks, and 3 phon calls to finally get the money re-imbursed into my account. Not very impressive.
Also, when we booked, we choose a room with a double and a single bed, as all the double rooms were booked. however on arrival, we were sent to a room that had three single beds. When we approached reception, we were told that was all there was, as they were fully booked, so not happy about that, I went out to our vehicle to retrieve the paper work that showed what we had booked. Then, the man at reception decided he coul give us a double. This room was right at the back of the hotel, where it butts against the hill, and it smelt really musty and damp, but at least there was no traffic noise. The bed was comfortable, and the shower was good and the cleaning was adequate, but decor etc was very dated and tatty. And some of the characters you met in the corridor or lifts were dubious.
There is also only about 12 carparks for a hotel with about 60 rooms, and most of these were taken up by staff. We were told to park in the carpark over the road, which was quite expensive, and that after the show, we would be able to bring the car back into the hotel park. But after the show, the only park available was on a delivery zone, and the vehicle had to be moved by 7am the next morning, back over to the expensive park over the road.
We ate at the little diner attached to the hotel, and found it to be nothing flash, but the food was OK, and overall was good value for money.
Overall, not a great experience, and I am just glad that we were only one night, but definitely handy to the Arena.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Arena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Arena Hotel Auckland, New Zealand