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“Terrible customer service/Cleanliness”

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Grand Chancellor Auckland Hotel
Ranked #33 of 67 Hotels in Auckland
Auckland, New Zealand
Level 5 Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Terrible customer service/Cleanliness”
Reviewed February 1, 2014

My visit started by arriving at the hotel and finding out my booking had been cancelled without my permission. No apology, just a delay until 3pm until check in. After being offered a room upgrade, I felt that even though the staff member was rude, arrogant, and didnt appreciate that I had to delay check in for a room that should have been clean at 2pm, I still felt maybe with the upgrade she slightly understood my concerns.

Unfortunately, this was not the case.

After I returned to the hotel 1 hour later, the previous offer of an upgrade was totally denied. By this point, I couldnt be bothered to argue with the member of staff completely lacking in empathy. Again still no apology, just that everything "wasn't the hotels fault".


Cigarettes all over balcony, previous guests litter under the beds, and mattress that was made in the 90's. When I left the room hoping it would be made up the next day, I returned to find out that a room clean at this hotel constitutes two new towels....nothing else, just two new towels.

Such a shame, this place could be fantastic, new beds and a bit of staff training. But until then, avoid like a rash, chances are your money will be wasted.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WalesNZ88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
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English first
Auckland Region, New Zealand
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 31, 2014

We were lucky to have a good deal for a studio BUT that good deal was too good to be true. The studio was exactly above the entrance of the garage. We unfortunately, couldn't open the window/slide door due to the constant noise. Glad that the fan worked properly. The bathtub was too high to climb out after a shower. The studio was fine and clean. The bathroom can use a good make over. Overall, it wasn't too bad for just a one night stay over. The staff that day were friendly.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophia1081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garstang, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2014

Midnight when we arrived tired and travel weary. The rooms were pleasant, clean and comfortable
Breakfast was good a nice choice of food and the staff looked after us very well.As a stop over the hotel was very nice. I can't comment about staying there on holiday because we only had two nights.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gardencottage_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
Reviewed January 29, 2014

Spent a ridiculous amount to stay in this filthy, holes in walls (USED SOAP and used towels in bathroom), no feather pillows (or any options for pillows at all except hard as rock foam pillows). I stay in a lot of hotels for work and this is the worst hotel I've ever stayed at in Auckland. Just a very poor hotel-- in desperate need of an update, better options for guests (come on, how expensive are maybe 10 extra feather pillows for guests that need them to sleep?!) Location is what the hotel has going for it, but its loud and in general a very under-par, under-mediocre hotel. Only worth around $75 a night-- don't pay more than that to stay here!

Room Tip: Avoid this hotel. Loud rooms that face the motorway with no sound barriers. "King beds" ar...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Auckland hotels

Auckland Region, New Zealand
2 reviews
Reviewed January 28, 2014

my room was overbooked due to their booking system and they located me to the other hotel which had two small spring beds and and the windows were facing to traffic intersection. it's not my fault but you are the one need pay for that.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taiyangnaicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

Stayed just one night. The welcome from staff was as tired as the hotel. Noisy area even from the 13th floor! Great view. We had a very large apartment, asked for 2 bedroom and found it was 3 bedroom. Great Size but not very clean, some walls had holes in them! The room next door was selling shoes from a hotel room. Thought this was very weird!!

Room Tip: We had a 2 bedroom apartment (which had 3 bedrooms!) Very tired looking apartment. Was on the 13t...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 5 Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 21, 2014

We stayed here on a Saturday, got a slightly cheaper deal from a voucher we puchased online.
Arrived early but couldnt check in till 2pm, left our bags which was convenient. The eceptionist was lovely.
From the outside the hotel doesnt look great but its good enough inside.
Our room was on the 2nd floor and had 2 seperate rooms, our bedroom had floor to ceiling windows so we got the evening sun which was lovely. Also a balcony.
There are facilities in the room including a dishwasher, we took advantage of the fridge to store our drinks.
Great location, only a short walk from the viaduct & the centre of the city.
The swimming pool wasnt very inviting, a bit dark & cold looking.
All in all a good place for a 1 night stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellie188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Chancellor Auckland Hotel

Property: Grand Chancellor Auckland Hotel
Address: 1 Hobson Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Chancellor Auckland Hotel 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Grand Chancellor Hotel Auckland
Grand Chancellor Auckland Hotel New Zealand

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