Avoid. Booking was difficult, with no confirmation email sent as promised, and incorrect credit card details recorded by staff.
Room was not as booked, even though confirmed twice by telephone. Additional bed that should have been provided as part of the room booked was provided only after much argument. We booked this specific room expecting two proper beds, not a rollaway.
No check in/reception, we arrived at 3pm on Saturday to find our key in an envelope in the front lock box.
Room was clean but furniture was of poor quality and broken. Insufficient hot water for bathing, and additional charges made for parking.
Advertised panoramic view was into lounge room of ground floor apartment next door. Homeless people by the front door at all hours did not add to the ambience.
Emails of complaint to management were bounced from address provided on the Quest website. Phone went straight to voicemail.
They should have spent their advertising budget on refurbishment and staff training!
- Official Description (provided by the hotel):
- Serviced apartment-style hotel in quiet central city street, close to Queen St, Downtown, Viaduct Harbour, University of Auckland, Albert Park and Vector Arena. 29 Studio, 1 and 2 bedroom apartments, with fully equipped kitchen (including microwave & dishwasher), SKY TV, phone, hairdryer, complimentary amenities. Spotlessly clean, serviced daily. Reasonable rates. All apartments non smoking. Undercover hotel parking must be pre-booked ($20 per day). Friendly, helpful staff will help you make the most of your Auckland stay! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda, Priceline, Cancelon, Hotels.com, TripOnline SA, Hotwire and HotelQuickly so you can book your Quest on Eden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quest On Eden Hotel Auckland Central
- Quest On Eden Auckland, New Zealand