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“This hostel is to pricy if you don't get a deal on the internet.”

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Base Auckland Central Backpackers
Reviewed August 10, 2014

I stayed many time in this hostel when I was in Auckland. I got all the times deals in the internet so it was the cheapest one and the price for that what I got was ok. The location is very good, it's in the middle of Queen-Street. The hostel is very big and what I did not like was, that there was not really a chill out area in the hostel. It was also not allowed to do some pre trink. The rooms were ok, but there was a smell in the whole hostel I cannot describe. What was not ok, was the cleaniless of the bathrooms, sometimes it was very disgusting in there. The security level is very good, there are big lockers under the beds. The staff is ok, but don't forget to check out on time, if you are a little bit to late, the hold your fund of the keycard. When I was here it was 20 NZD which is very expensive in my opinion. There is a nice backpacker bar in the basement of the hostel. I just would stay here again when if I get a good deal.

  • Stayed: September 2013, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Luggel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded August 14, 2014

Hi,

Thanks for your review, it helps us see the areas in which we need to improve to give everyone the nest possible experience here at Base Auckland.

We are blessed with a central location, and we have a number of great deals on offer right now, so value for money is definitely something we can provide.

I am sorry to hear you did not find the chill out lounge to your satisfaction. The central chill out area is usually a very popular place for people to meet new people and have a chat, play pool or just lie on our big comfortable sofas. Since you stayed we have also installed a big screen TV, so hopefully you’ll come back and see it for yourself.

It is disappointing that there was a smell through the hostel when you were here, in the last 6 months we have expanded our housekeeping and maintenance team in order to more efficiently deal with problems such as these, and have closed each floor off one by one to get some rigorous spring cleaning done. This seems to have been a success, as all our recent guests have enjoyed the freshness of the rooms and communal areas.

It is good to know that you made use of the locker facilities in the dorm rooms, we also have a secure luggage storage room for when you check out and wish to leave your luggage.

The key deposit is a standard procedure in most hostels, however I am sorry you found it expensive. The reason we require people to check out by 10am is so that we can get the rooms ready for new guests checking in at 1pm. This in between time allows our hard working housekeeping team to go through all the rooms and make them nice and fresh. Although we have the biggest backpacker hostel in NZ, we still have the same amount of time as most other smaller hostels to do this.

Glad you enjoyed the bar, we have some great drinks deals, our Globe Bar is the only bar in Auckland that provides $3 drinks 7 days a week. Happy hour is 8pm-10pm, so hopefully you’ll come back and we can give you the proper Base Auckland experience 

Thanks again for your feedback, it is a great help.
V

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477 - 483 of 909 reviews

Reviewed August 6, 2014

Just the place to start your NZ working holiday! Great location and loads of help to get you started! The rooms are nice and clean and the kitchen is big! Great atmosphere, with the staff always willing to help you out or point you in the right direction of someone who can.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank M_bradley_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded August 9, 2014

Hi,

Thanks so much for your review. So happy to hear that you enjoyed all the facilities we have on offer.

We try to make it so you guys don’t have to go anywhere else for anything, which is why we have a Base Travel desk, JobSearch New Zealand office and three different bars on site!

Hopefully we’ll see you again some time soon.

Thanks again.

V.

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Reviewed July 30, 2014

So, i have stayed at Base Auckland for about two months and literally this place has blown my mind. Can't get over the amazing facilities this place has and all of the incredible staff. Definitally the place to stay every time i visit Auckland :)

  • Stayed: July 2014, traveled solo
    • Value
    • Rooms
    • Service
Thank Roxas242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded August 2, 2014

Hi,

Thanks for the review! So glad you enjoy staying here and like the facilities.

Hopefully see you again soon!

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Reviewed July 24, 2014 via mobile

The room is bright and clean. Especially the bedzheet and linen are white.
The location is good. Easy access to the attraction place. The sky tower is just at the next street.
The reception is very helpful And cheerful.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Soon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded July 24, 2014

Hi,

Thanks for the review.

Glad to know you enjoyed your stay. We have a great location in the centre of the city, and our housekeeping team works really hard to make sure everything is in tip top condition for you guys.’

The reception staff take great pride in their customer service, so they’ll be happy to hear of your review.

Thanks and hope to see you again soon 

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Reviewed July 23, 2014

Small, two bunk room quite far from the toilets and showers (communal for the entire floor). Seems to be an office block. The beds were clean but uncomfortable and small. Bring an extension cable - only a couple of sockets, which won't reach the top. They did have under bed lockers which were useful, but that was about it. Have to pay for wifi per device for 24 hours. Location was pretty good. No windows which made it extremely dark when the light was off (annoying if you are arriving late to sleeping people and you can barely see which bunks are free).

Room Tip: Free wifi across the road in public library and Starbucks. Open until midnight.
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  • Stayed: June 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank KeyworkSioni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded July 24, 2014

Hi,

Thanks for the feedback, comments like this are very useful.

Sorry the room wasn’t completely satisfying for you. The maintenance crew are currently looking into ways of getting more sockets in the rooms so it’s a little easier for you guys. We are of course always happy to put you in a different room if you come see our reception staff.

We use an outside company for our wifi, which means the service and maintenance of the Internet connection is in top shape, compared to places where it might be free. It is for this reason that the vast majority of hostels in New Zealand will charge a small fee for using. Here at Base Auckland you get the rest of the week free if you connect for 3 days.

Our budget room option is the cheapest available because these rooms do not have windows due to their situation on the inside of the building. We do however have 8, 6 and 4 bed dorms with great views of Queen Street and the Sky Tower for just a dollar or two extra.

Thanks for your feedback, it’s great that we get to know about problems like these.

Hopefully you will come stay with us again and we can provide you with a great experience!!

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Reviewed July 22, 2014

This place was awesome! The staff were super friendly and real helpful! Place was real clean and had great people staying here! The bar was crazy cool, had some amazing nights in this place that ill never forget :)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded July 24, 2014

Hi Matthew,

Thanks so much for your review! Glad to hear you enjoyed your stay with us.

The bar is a popular place for the guests to go and meet new people, as I’m sure you found out. The staff love their jobs here, so it’s great that they made it an excellent stay for you!

Hope to see you again soon!

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Reviewed July 18, 2014

Kind, friendly receptionists, management, cafe', maintenance & house keeping staff. : )
Excellent value for money!
Lovely relaxing funky pink Sanctuary with recently rennovated lounge which is very relaxing. Fabulous rennovations have taken place here!!
Nice & clean.

Room Tip: To choose a good room, travellers could take a look at a room before deciding if they want to book i...
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  • Stayed: June 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank Fiona_alice13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded July 22, 2014

Hi Fiona,

Thanks so much!

Glad to know our staff make you feel welcome, we all enjoy our jobs here!

The sanctuary is an area we have worked a lot on to make it as comfortable and homely as possible for all those who choose to stay in the female only floor.

Hope to see you again soon!:)

V

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Base Auckland Central Backpackers

Address: 229 Queen St | Cnr Queen St. & Darby, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Airport Transportation
Hotel Style:
Ranked #65 of 131 Specialty Lodging in Auckland Central
Price Range: $21 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Base Auckland Central Backpackers 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Award-winning Base Backpacker Auckland is located in the heart of Auckland city, less than 5 minutes walk to everywhere. We have fun working here so we know you'll have fun staying in our hostel. Former ACB, Base Auckland hostel is located in the heart of the city - central to shops, cafes, museums, Sky tower and only a few minutes walk to train, bus and ferry terminals and Vector Arena. The airport bus (Airbus) stops right outside our door! ... more   less 
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Also Known As:
Base Auckland Central Backpackers Hotel Auckland Central
Base Auckland Central Backpackers New Zealand

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