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“Good starter Hostel”

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Base Auckland Central Backpackers
Reviewed June 15, 2014

It's not the best hostel. But as a lot of people start traveling in auckland and get booked into the base hostel from their organisations it's really good to meet other "newbies".
Moreover it's very central. Post shop, bank and IEP are in the near area.

Room Tip: The higher the level the better because of the noise form the Pub next to the Hostel.
  • Stayed: December 2013, traveled solo
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Thank Dominik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded July 1, 2014

Hi,

Glad to hear that you thought Base was a good place to start. We do indeed have a lot of “newbies” coming through at Base, and we try and give them everything they need for their trip, we have a Travel Desk and a Job Centre so hopefully you can find everything without leaving the hostel!

You say it is not the best hostel, is there anything in particular you thought was bad? Please let us know, as feedback like this allows us to improve in those areas that we might be lacking a little bit.

Thanks again!

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463 - 469 of 866 reviews

Reviewed June 14, 2014 via mobile

Apart from it's fantastic location on Queen St there isn't much to this hostel. Set on the 3rd floor of a massive building it doesn't really feel like a backpackers hostel, and the dorm rooms are tiny. Bathrooms are ok. Wifi was average. Positives? Well as I say good location, and staff were pretty helpful. Probably would go somewhere else next time however.

Stayed: March 2014, traveled with friends
Thank Bruno B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded July 1, 2014

Hi Bruno,

Thanks for your feedback. I am glad to hear you like our location and our staff were helpful, they do love their jobs. We have made a bunch of changes to make the place feel more homely including free BBQ for everyone to meet each other. Do you have any suggestions about how to make it a better backpackers? Please let us know, feedback like this is great for us to provide a better service for you guys.

If you can think of anything please email us at auckland@stayatbase.com.

Regards,

Virender.
Acting General Manager

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Reviewed June 8, 2014

It's bad. 6 bed mixed dorm. Tiny room with zero storage, 2 outlets including the one being used for the fridge, can't open window. Bathrooms are not clean, broken toilets, moldy showers. All this for $32 per night?! Don't stay here. Go to YHA.

Stayed: June 2014, traveled solo
Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, Manager at Base Auckland Central Backpackers, responded to this reviewResponded June 26, 2014

Thank you for your feedback. I am very sorry to hear about your experience with us. We do have lockers facilities in every room and 2 large storage rooms availale for your storage. Unfortunately our buliding is in such a way that none of the window can be opened, this is something out of our hands. We are presently working on renovating toilets and showers I can assure you on your next visit hopefully we will have fresh toilets and showers up running. Once again I thank you for your time and effort in giving us a review.

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Reviewed June 3, 2014

I really had a great time at this hostel, it is certainly not the most modern hostel in the world, but I met some really amazing people there, and the hostel came to feel like a home. The staff are very approachable and eager to help. Whenever I had any problems, 'Rosie' on reception was really sympathetic, friendly and helpful, always going the extra mile, and when you're so far from home, that is exactly what you need.

Room Tip: If you ask to be put in the part of the building known as 'The Strand' you are sure to make...
  • Stayed: May 2014, traveled solo
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Thank brynpydew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, Manager at Base Auckland Central Backpackers, responded to this reviewResponded June 26, 2014

Thank you for your feedback. We are glad to hear that your stay was pleasant with us. I am absoutely stoked to hear that you felt our hostel is like home.Once again I thank you for leaving a review about our fortnline staff.We hope to see you soon.

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Reviewed May 28, 2014

Location is a huge bonus, however quite noisy, hard to have some sleep. Though we were impressed with customer service when we rang reception and complained about the party going next door, they upgraded our room to the top floor, which was nice thing to do. Unfortunately it was still noisy but we didn't complain a second time. Rooms were clean and pretty nice for the price you pay through the web.

Room Tip: top floors
  • Stayed: May 2014, traveled as a couple
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Thank lazanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, Manager at Base Auckland Central Backpackers, responded to this reviewResponded June 26, 2014

Thank you for your feedback. We always appreciate your review about us as it is our tool to maximise our customer service. I hope you will stay with us again.

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Reviewed May 22, 2014 via mobile

Spent 4 nights here and hated it. Check in was so slow, it took ages to fill out forms, photocopy documents and approve payment. Got to the room, wasn't told that it didn't even have a window! The room had an awful stench of damp B.O aswell. And for $29 a night! Disgrace. Half of the showers on the 3rd floor either don't work or are filthy. Kitchen was average, tv room consists of two (yes 2!!) channels and no dvds/movies at all. WiFi was unreliable, communal area was ok. It was just all very average. The Base hostels that I stayed in in Taupo and Wellington were a million times better than this! Wouldn't recommend and wouldn't stay here again!

Stayed: May 2014, traveled with friends
Thank Pete2591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virender S, Manager at Base Auckland Central Backpackers, responded to this reviewResponded June 26, 2014

Thank you for your feedback on us. I have taken all the issues into account. Firstly, I am very sorry to hear about your experience. We have implemented systems such as opening another counter,distributing check in forms and get it ready before you hit the counter to fasten check in process. All our budget dorms do not have windows thus they are the cheapest dorms. We are working on giving a new look for our showers and toilets. With all this I am sure we can make your next stay better with us.

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Reviewed May 17, 2014 via mobile

Booking into base felt like a bad idea when I was waiting at reception, probably due to the reputation it has around Aus and NZ for being loud and less homely than other places.
Though I actually had a marvellous time here! The hostel it's self is set out really well, and there is so much space in the common rooms, kitchen and tv rooms, for a hostel right in the centre of the city. I was in a four bed dorm for 3 nights and the people were inviting and inclusive. Had a great view over Queen st and the room felt huge! The only let down was the bathrooms, they were covered in hair and just needed a good clean! I ended up using the disabled shower toilet on the last day because I couldn't bare going into the stuffy showers again.
A good hostel in a bloody good location.i would stay here again

  • Stayed: November 2013
    • Value
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Thank Mickmikem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda R, General Manager at Base Auckland Central Backpackers, responded to this reviewResponded June 26, 2014

Hi Mick,

Thanks for your review, so glad you enjoyed your stay. I must apologise for the dirty showers, our housekeeping staff do work very hard, but obviously if you felt uncomfortable this is not at all acceptable, so we will look into this.

Thanks again, we do hope you’ll come stay with us again soon!

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Additional Information about Base Auckland Central Backpackers

Address: 229 Queen St | Cnr Queen St. & Darby, Auckland Central, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Airport Transportation
Hotel Style:
Ranked #66 of 129 Specialty Lodging in Auckland Central
Price Range: $22 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Base Auckland Central Backpackers 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Award-winning Base Backpacker Auckland is located in the heart of Auckland city, less than 5 minutes walk to everywhere. We have fun working here so we know you'll have fun staying in our hostel. Former ACB, Base Auckland hostel is located in the heart of the city - central to shops, cafes, museums, Sky tower and only a few minutes walk to train, bus and ferry terminals and Vector Arena. The airport bus (Airbus) stops right outside our door! ... more   less 
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Also Known As:
Base Auckland Central Backpackers Hotel Auckland Central
Base Auckland Central Backpackers New Zealand

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