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“Good facilities in a great location”

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The Sebel Auckland Viaduct Harbour
Ranked #18 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed January 23, 2014

This was our second stay here in two years. When we told the person who checked us in it was a return visit we were upgraded to a larger room. The location is great with quick and easy access to bars and restaurants. You can eat at a number of local restaurants and charge it to your room.

Stayed: January 2014, traveled as a couple
1  Thank SandraSStAndrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 26, 2014

Dear SandraSSTAndrews

We are pleased you chose to return to The Sebel Auckland and that at the time we were able to upgrade you. Thank you again. Kind Regards.

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716 - 722 of 1,184 reviews

Reviewed January 20, 2014

This was our second visit as we stayed here 6 years ago. This time we upgraded to a Marina view suite with full balcony. The view of the marina is lovely and we could sit out on the balcony with a glass of wine enjoying the view. There are restaurants and bars within yards of the suites. The main shopping area is a short walk away. What really made the stay special was the staff. The airline lost our luggage and they went out of their way to help us. Nothing was too much trouble for them. Thank you guys!!

Stayed: January 2014, traveled as a couple
1  Thank RosinaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 26, 2014

Dear RosinaK

Thank you for your return visit and for choosing to stay at The Sebel Suites Auckland. We appreciate your feedback in regards to our staff, this is certainly something fantastic and our service is what we are most proud of. I am pleased to hear we were able to assist with your lost luggage. We look forward to your return trip with us. Kind Regards.

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Reviewed January 16, 2014

I am a regular traveller to Auckland for work and I always try to stay at the Sebel. The rooms are larges, beds comfy and every room has a full kitchen and laundry. The staff are also helpful and accommodating. The only downside is there is no gym - you can use the pool/gym across the street however (and have the fee charged back to your room). Would highly recommend for business travellers and those staying in Auckland for more than a couple of days - you can save alot on expenses by being able to cook in your own room.

Room Tip: Request to be on Level 2 or higher - Level one is right above the carpark and you can get carpark/st...
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  • Stayed: July 2013, traveled on business
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1  Thank Catherine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 27, 2014

Dear Catherine d

Thank you for choosing to stay at The Sebel Auckland as your preferred hotel of choice. I am pleased to hear the team are both helpful & accommodating. We look forward to welcoming you back to your 'home away from home'. Kind Regards.

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Reviewed January 12, 2014

From the moment we walked in, the staff were very courteous, and seemed committed to giving us an outstanding stay. We booked a city view studio room, and were given the option to upgrade to a marina view for extra $. We declined, and were given a corner room on the top floor, with great city views in two directions. The room was first-rate - large, bright and airy, with comfortable seating and a comfortable bed. We had a well equipped kitchenette, including a small fridge, stove top, oven, and dishwasher. There was also a washer and dryer, which came in very handy after having been on the road for several days. The bathroom was very spacious, with a deep soaking tub and a separate tiled shower. Location is ideal - walk out the back door onto the Viaduct Harbour, with tons of restaurants, shops, museums, and a chance to gawk at all of the sleek and fancy yachts berthed there. We walked to all of the major attractions in the CBD. As previously mentioned, all of the staff were very helpful with information on the city, as well as anticipating our needs and graciously offering solutions before we even asked. For example, the fridge was full of mini-bar items, and left us no room to store our perishables. The manager on duty immediately had housekeeping empty the fridge for us (after ascertaining that we would not need the mini-bar contents). We asked if we could store our luggage after check-out, so that we could go sailing on one of the America's Cup yachts. He did us one better, and gave us an extra 4 hours late check out, so that we could refresh ourselves after the sail. For all these reasons, we would definitely come back to the Sebel Suites, and unconditionally recommend them to anyone.

  • Stayed: December 2013, traveled as a couple
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1  Thank sailor908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 27, 2014

Dear sailor908

Thank you for your very detailed feedback in regards to your stay at The Sebel Suites Auckland. I am delighted to hear we were able to accommodate your needs with our service, location and all that the suite offers. We look forward to welcoming you back. Kind Regards.

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Reviewed January 12, 2014

To start with the positive:
The room was spacious and clean and well equipped. Plus the location on the harbor is very nice to go out for dinner or a drink.

On the downside:
The staff at the front desk was unfriendly, rude and not welcoming at all. Another thing is that you can't open window for fresh air in the room. If you neighbor decides to cook smelly food you have to live with it. There is not much you can do about it.

The noise of the surrounding night clubs seriously hampers your sleeping experience. So if you are looking for a quiet place to sleep, look somewhere else.

  • Stayed: December 2013, traveled as a couple
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1  Thank MnMadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 27, 2014

Dear MnMadventures

Thank you for your most recent feedback regarding your stay at The Sebel Auckland. We are pleased to hear how much you enjoyed both the suite & our fantastic location however equally disappointed to hear that you felt the staff at the front desk were rude. If I may request further information to be sent to me in this regard on H8759-OM@accor.com, perhaps this is something we could discuss further? Thank you again, Kind regards. Lee.

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Reviewed January 11, 2014

This is a beautiful hotel that I was lucky enough to spend a night at for business. Luxurious room, friendly, helpful staff. Walking distance to so many locations downtown. Location is surrounded by busy roads but no noise whatsoever and very easy to sleep here.

Room Tip: Any room is a good room. All well appointed.
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  • Stayed: December 2013, traveled on business
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 27, 2014

Dear Linda H

Thank you for your fantastic feedback regarding your most recent stay at the Sebel Auckland. We are delighed you found the staff both friendly and helpful. We look forward to your return. Kind Regards.

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Reviewed January 5, 2014

Stayed for 2 nights after Christmas. Stayed in a Studio room - really nice room, great bathroom, and fantastic view of the city. Location was fantastic - walked to everything. Parking was a little pricey but that's to be expected in this area. Would be great if there was in room Wi-Fi to avoid data roaming. Check in took a while, and we received very vague responses from the front desk attendant, and called a couple of times to ask for information, and promises of 'we'll call you back' never happened. Roomwise, great!

Room Tip: Leave the car behind, or park at a nearby parking lot if you're not going to be using the car.
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  • Stayed: December 2013, traveled as a couple
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1  Thank Todd_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee P, Manager at The Sebel Auckland Viaduct Harbour, responded to this reviewResponded January 27, 2014

Dear Todd_82

Thank you for your most recent feedback. We are pleased to hear you enjoyed your stay in one of our studio suites. Please accept my sincere apologies in that we may have appeared vague and did not follow up in a timely manner, I can assure you this is/was not the intention. I am pleased you found the location very handy and fantastic. Kind Regards.

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Additional Information about The Sebel Auckland Viaduct Harbour

Address: 85 - 89 Customs Street West | Viaduct Harbor, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Auckland Central
#17 Romantic Hotel in Auckland Central
#31 Luxury Hotel in Auckland Central
Price Range: $153 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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