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Cordis, Auckland by Langham Hospitality Group
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Reviews (4,723)
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2,870
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All reviewsfree shuttlethe palm courtthe club loungehigh teaexecutive roomchocolate fountainturn down servicesteam roomnew zealandfive star hotelbuffet breakfastvalet parkingan upgradek roadlong flightcity centrequeen street
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2,846 - 2,851 of 4,723 reviews
Reviewed May 9, 2014

Amazing location on K-Road, lovely staff, but very dated and overpriced. $10 'delivery' charge on room service is silly, and bathrooms had black mould. They need to bring it upto date in order to compete with the other hotel chains. It seems it's resting on it's laurels a little. It wouldn't take too much to update just a bit of TLC.

  • Stayed: May 2014, traveled on business
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Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at Cordis, Auckland by Langham Hospitality Group, responded to this reviewResponded May 13, 2014

Thank you for your positive feedback about our staff and we are pleased to hear our team made you welcome. With regard to the rooms, we would like to reassure you that we do have an ongoing renovation programme in place for the hotel. We have just finished updating our Park Suites with new bathrooms and renovating our Palm Court Bar and lobby, and we will be working towards progressively renovating our Classic and Executive Rooms.
Kind regards
Darren Thurlow, Hotel Manager

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Reviewed May 6, 2014

I booked a room as an early mothers day treat, and the hotel did not disappoint. The staff where friendly with amazing service as soon as you drive up. Check in was a breeze and the room was amazing, ours had a kitchen with a fabulous coffee machine, and also a jug to make that all important cup of tea! We had twin beds which where so snuggly and I had the best sleep. The shower was amazing and I had a lovely bath. The bathroom was huge and to have a nice hot bath and change into a snuggly robe and slippers - bliss. We had access to the club lounge and had breakfast the following morning, there was a great assortment and the views are amazing, we enjoyed our morning coffee in the full Auckland sunshine and leisurely read the paper. I will definitely be back, it is nice to be a tourist in your own town.

  • Stayed: May 2014, traveled with family
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Thank lsimpsondusty49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

Recently stayed here on arriving in Auckland, we then chose to stay here again before we left Auckland (on our way back to Australia). Loved the service & super comfy beds! We had the Buffett breakfast included with our stay & were very much impressed with the variety & selection of food. We used the courtesy bus to get us to the harbour which was great. The only poor comment I will include is that the rooms are in need of a refurb as the furnishings are looking tired and on both occasions our room doors did not close by themselves we had to push or pull the door closed, which we only fold out when going back to room & door was not closed properly - just pushed it open to get in!!!

  • Stayed: April 2014, traveled as a couple
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1  Thank Ingkast07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

Stayed here in a park suite in April and the hotel was excellent all round - apart from its location. However they have a shuttle which addresses this, so I can't mark it down for where it is.

Rooms perfect, staff friendly helpful etc, but the winner is the club lounge which negates the need to buy breakfast, afternoon tea, drinks or even an evening meal.

Turns it from pricey to amazing value and well worth the additional cost of a suite.
5 stars right through.

Stayed: April 2014, traveled as a couple
1  Thank superdad69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

From the moment we arrived and accepted an upgrade to the club room,we knew we were going to have a lovely weekend. From the butler who ironed our shirts immaculately to the charming waitresses serving the canapés and drinks in the evening.everything about The Langham screams luxury. We will definitely return.
Only disappointment was the room was slightly tired and needed a deep cleanse. A few cobwebs around. Please know this didn't affect our wonderful weekend.

Room Tip: Level 10 is the way to go.
  • Stayed: February 2014, traveled as a couple
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1  Thank Dancca2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at Cordis, Auckland by Langham Hospitality Group, responded to this reviewResponded May 8, 2014

Thank you for your warm words and good to hear you enjoyed your Club experience! Having your own person butler is just one of the exclusive privileges our guests can enjoy in our Level 10 Club Rooms. We’ve passed on your feedback to housekeeping, too, and we shall look forward to welcoming you back next time you return.
Kind regards
Darren Thurlow, Hotel Manager

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