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“Attention to Detail, but disappointing service”

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The Langham, Auckland
Ranked #5 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Queenstown, Otago, New Zealand
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Attention to Detail, but disappointing service”
Reviewed October 25, 2013

This hotel came highly recommended and upon first arrival I was so blown away by the attention to detail. Little touches; the lighting in the bathroom, your slippers laid out for you in the evening, complimentary water in the evening, an ipod dock on the alarm clock. Beautiful hotel spa, pool. Floor length robe and slippers provided. Excellent variety in the mini-bar. Newspapers delivered in the morning, etc. They were also lovely about early check-in when arriving from an early flight from the airport. The breakfast buffet at $39 (or continental at $29) was excellent value for money with an amazing selection of international food options and omelets cooked to order. With all this going for the hotel, it was a pity to encounter the attitude of some of the staff that they simply couldn't be bothered. The 'courtesy' van driver was the worst of the lot - leaving us stranded in downtown rush hour when we were 4 minutes late to pick-up (we had booked). The van had not even turned the corner but when we phoned to alert him to our whereabouts, he refused to turn around - simply because he couldn't be bothered (he said). The waitress in the bar told us she was 'very busy right now' when we requested sugar with our tea. Another charming instance was the front desk attendant who couldn't decide if she could allow us to withdraw cash with an eftpos transaction. Seriously? The other let down from a 5 star world class hotel was having to pay for wi-fi. As much as I adore the decor and luxury of the Langham, these tiny incidents made us feel unwelcome. Given the choice of so many other excellent high-end hotels in Auckland Central it seems a shame to count this one out.

  • Stayed October 2013, traveled on business
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Helpful?
2 Thank Margaret O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at The Langham, Auckland, responded to this review, October 30, 2013
Thank you for your feedback, and we are sorry you did not encounter the professional level of service we expect from all our staff. We have passed on your feedback to our team members. We do have staff training programmes in place to help our staff to improve service levels, as it’s a priority for us that all our guests feel welcome and receive only the best service. We do hope you will not count us out, and should you stay with us again, we offer complimentary wi-fi with our 1865 programme (which is free to join), and three hours of free wi-fi in our public areas. Either option can be organised at check-in or with our front office staff.
Kind regards
Darren Thurlow, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2013

Very impressed with the housekeeping.
Couldn't go to the gym or pool area (too packed).
Location close to everything.
Money value could of been cheaper.
Bed lovely to sleep on, a bit noisy from room above.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank antony_savage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 23, 2013

Although my stay was very short, when I return to Auckland it is highly unlikely I will stay anywhere else. The service, professionalism, location, quality of the rooms, and overall experience was without flaw. I particularly felt the staff were accommodating of every request and even ensured my time spent away from the hotel was enjoyable. If you are considering a hotel to stay at in the area, The Langham is a very wise choice.

  • Stayed October 2013, traveled solo
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Helpful?
1 Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

A fantastic stay in a centrally located and fabulous hotel. Staff are friendly and anticipate your needs. The quality of the restaurants and service is exemplary. My daughter and I had a fabulous high tea in the Winery which made us feel very special. The swimming pool and spa was amazing and dinner at 'Eight' was an incrediable experience with 8 different kitchen catering to our desires! We loved the way that the waiting staff took the dishes from our tables pretty promptly so you could 'pretend' "Dessert - what dessert? No I havent just had 2 plates of gorgeous tirimisu and chocolate fountain treats - hmmm... must go and have some dessert!!" A great stay with comfortable beds and quiet air conditioning- yay!

  • Stayed October 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 941allaboutme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Arab Emirates
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 23, 2013

The front staff where very friendly and so nice to be greeted with a smile from then could you ask for so helpful thanks so much to this hotel for this lovely friendly staff the concierge men and ladies, made me feel very special. The room is very nice and spacious, The position to where the hotel is situated was great short walk to everything we needed cafe's.

Only one thing is restaurant service both at breakfast restaurant and dinner restaurant is poor.
The food is May be ok for NZ standard but certainly not up to the par of international hotel.

  • Stayed March 2013, traveled solo
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Helpful?
2 Thank ADS K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at The Langham, Auckland, responded to this review, October 30, 2013
Thank you for your positive feedback about our staff and it was our pleasure to make you feel special. We apologise that you did not receive satisfactory service in our restaurant. We monitor our service levels constantly and have passed this on to our team members at Eight. We shall hope to welcome you back in the future.
Kind regards
Darren Thurlow, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 22, 2013

A hotel with a very colonial feel with traditional values. Well appointed with comfortable rooms. We had afternoon tiffin in the lounge bar which was excellent. We stay 3 separate nights and the hotel held our luggage etc.. while we were in the South. Staff are very helpful and make you feel welcome.

Room Tip: Have the tiffin
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank barry2124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2013

I've stayed in a few hotels around Auckland city over the last few years, and Langham wins hands down. Yes, the location is a little walk to the viaduct, but it's no dramas and worth it when you get flawless service, the best hotel breakfast I've ever seen, beautifully appointed rooms and a great rooftop pool with bar service!

Check in was a breeze. It was busy and a lady noticed a queue had formed so intercepted us to get started.

Bags were quickly brought up and put in place for us. We then went down to the bar and had a glass of wine. My wife, not a drinker, had an excellent virgin cocktail made for her. Not even a hint of a hassle for the bartender!

Nothing needs to be said of Chuan - it is world class and my wife loved it, on a cloud, as she was after visiting Chuan in Hong Kong and in Melbourne.

Will certainly be back next time we go to Auckland!

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Family Hotel in Auckland
#4 Green Hotel in Auckland
#4 Luxury Hotel in Auckland
#4 Business Hotel in Auckland
#5 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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