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“Needs updating to really be 5 star”

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The Langham, Auckland
Ranked #6 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Main Beach, Australia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Needs updating to really be 5 star”
Reviewed August 19, 2013

This hotel certainly has charm but the rooms need a bit of updating to really be luxury. Looking a bit tired. The bathroom door handles are silver on one side and gold on the other, an odd choice for a "luxury" hotel.
The bed was the best part- incredibly comfortable. Good amenities in the room as well.
Our wake-up call was forgotten- and lucky for us that we set our phone alarms, otherwise we would have missed our flight. The front desk staff did say that they will upgrade our room next time we stay because of it but it's unlikely we'll be back to Auckland anytime soon.
Location was good, easy to find and about a 15 minute walk to the Viaduct area.
"Hotel" parking was actually public parking for 25.50/day- otherwise $40 for valet parking.
All in all a nice hotel but I doubt we will ever stay again. Felt that we could find something we'd like much more for the price.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oznikkels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,312 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (637)
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English first
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013 via mobile

Initial service on arrival was perfect and assistance given from the point the taxi arrived from the airport and the service was second to none. Later in the evening drinks in entrance bar along with service was great with efficient and polite staff however for dinner the restaurant staff were a disaster. The biggest issue was a lack of service, lack of attentiveness and ability to listen to the customer. Did not have a good experience in the restaurant. Apart from this the hotel is a wonderful and elegant place to stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TedsAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 16, 2013

My partner and I spent 2 days in this hotel. The stay was very pleasant.
It was my partners birthday and everywhere we went they made him feel very special.
The room was a bit tired, curtains very dirty and dusty, the tv was bad, very low quality and old, in the other hand bed was very comfy, the Chuan spa was really good, the pol was nice and warm and I really enjoyed the herbal steam room.

Overall it was great stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marjan_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 15, 2013

Friendly staff but the hotel rooms and corridors need updating, everything looking tired and old fashioned. The pool area was good. The buffer dinner is highly recommended - although they insisted on charging full adult price for 3 children aged 12, 12 and 13 (very bad form). Breakfast buffet also good.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2013

This was the best service I have experienced in NZ and Australia, the staff are genuinely interested in your needs. The Hotel food is also of very high quality compared to others that I have stayed at. Great place, Great people

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kyrene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2013

Took advantage of the "Eight Escape" package deal, was not disappointed. Great professional service, excellent rooms, and amazing food. My partner wasn't overly happy with the bed, but that is something her and I often disagree on, I loved it. Would highly recommend..

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpapworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 5 Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 10, 2013

We took advantage of their 'August Super Sale' - $NZ149.00/night in a classic room or $NZ189.00/night incl breakfast (choose this option). It's a great deal so grab it while you can! Agree with some of the other reviewers that the hotel is slightly dated and room lighting is not bright enough but these are minor criticisms and the hotel is still a class act. The pros - breakfast buffet is truely impressive, rooms are spotless and well decorated, beds extremely comfortable, staff well trained and attentive. I'd stay here anytime!

Stayed August 2013, traveled as a couple
Helpful?
1 Thank albert411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Business Hotel in Auckland
#4 Green Hotel in Auckland
#4 Family Hotel in Auckland
#5 Romantic Hotel in Auckland
#5 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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