The lady at the spa desk argued with me over payment and wouldn't let me leave even though my treatment was pre paid! She still wanted my credit card then after my partner arrived to show her the voucher she still wouldn't accept it and he ended up having to open up his personal banking details to prove he had paid. We were left embarrassed and infuriated and certainly not relaxed. I contacted the spa to inform them of the situation and the manager never bothered getting back to me.
Changing rooms were messy and floors were slippery and wet... Titles were missing from steam room and showers and shower heads not working properly. Met a friendly American tourist who also agreed asking "is this actually the best auckland has to offer..seriously??"
Won't go again and wouldn't recommend
- Official Description (provided by the hotel):
- Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more less
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- Also Known As:
- The Langham Auckland Hotel Auckland Central
- Langham Hotel Auckland
- The Langham Hotel Auckland
- The Langham, Auckland New Zealand