We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love it at The Langham”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Langham, Auckland
Ranked #5 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland Central, New Zealand
2 reviews
“Love it at The Langham”
5 of 5 bubbles Reviewed December 6, 2012

The Langham is my hotel of choice for special occasions, birthdays & anniversaries. We especially enjoy The Langham Club, the staff are very professional & as we stay there at least twice a year, it is lovely to be welcomed back. We get spoiled on our stay & thoroughly enjoy it & look forward to out next return

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shazza1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,061 reviews from our community

Traveler rating
    2,455
    1,068
    377
    98
    63
See reviews for
462
2,017
238
906
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (616)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mexico
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed December 6, 2012 via mobile

The Langham is a nice hotel, good for a short stay, but there are better options in Auckland in this price range. My room was fine but there was a strange fish smell that lingered. The staff are excellent though and the door man even leant me money when I discovered my taxi didn't take credit cards.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarreeBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

Fabulous hotel, great pool and spa, friendly staff, awesome breakfast. Really clean rooms, and overall very happy indeed. Rooms very bright and beds great to sleep in. Fabulous in every sense of the word!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed December 5, 2012

if you want to be pampered and feel like you are special then the Langham in Auckland is for you. To be greeted personally by the lovely ladies in pink was a real hilight.

Tifin tea is a total "MUST DO"

Everything about this hotel screams luxury

I will definately be going back again

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandypandy1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed December 5, 2012

This is a poorly managed hotel which needs refurbishment.
Every interaction was poor which led me to believe there is poor management and poor governance.
Examples-
- reservation process: emailed central reservations dept- delays in replying, got reservation wrong, sent confirmation and then sent me another email contradicting the reservation advice received.
- arrive late at night- soon after arrival reading on bed find small insects on my bed-
3 of these- bed lice!! Yuk.call manager who arrives- two of the ? lice are captured but killed by the manager but left on the glasses used to capture them.
Room changed and told next day manager would call me.
-terrible night sleep thinking i had bed lice on my bed.
- manager does not ring so i call and speak to michelle , manager.she informs me they are not lice but fleas! They are too small for fleas but even if they were fleas that is disgusting in a so called 5 star hotel. She does not offer any recompense for a dreadful night and dreadful sleep and suggests the fleas have been brought in by a guest!!
- room service: sat afternoon order greek wraps. Arrive 65 minutes later and the ingredients are different to menu- they have grilled lettuce and capsicum which is not on the menu.
- breakfast: read other reviews- saw others thought this was great. Well my experience was
Soiled grapes, no bread left, no mushrooms left and a chef who found it difficult to prepare well poached eggs.was really a 4 out of 10 breakfast.

The overall impression:
Dirty unclean and poor managed hotel
Managers need advice in customer service
The hotel appears like an ageing old dame who needs a makeover.

Would i stay here again- never.
I have never stayed in a hotel ever where there have been fleas ( hotel view) or lice ( my view)
And no recompense for a horrible experience.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aussietraveller715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at The Langham, Auckland, responded to this review, December 9, 2012
Our rooms are serviced to a high standard daily and fresh linen is provided prior to the arrival of every guest. As discussed with you at the time, the discovery of any such problem would result in the room being immediately taken out of service. Our housekeeping staff fully serviced the room in question and made up the bed afresh, and did not report any issues.
Regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

I was impressed by the check in service. No waiting, quick service and a great smile. I knew this hotel from the years I'd lived in Auckland and some aspects have not changed. It was bit tired in some places: a cracked basin in the bathroom and a shower head that was on its own trajectory were two examples. However this does the hotel a bit of a disservice. The staff were great in all areas, the room overall was comfortable and well-appointed and the restaurant was OK.. Stay there again? Yes.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
402 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

My wife and I decide to stay here because of its location, away from the hustle and bustle of downtown Auckland. This was a great choice since the hotel is on major bus routes taking you just about anywhere you desire. Our room was grand and left nothing to be desired. Our bed was turned down nightly with a chocolate on our pillows. The staff of the hotel was very professional, to be expected in such a high end property. Now, the sticker shock! Breakfast cost $58 or "only" $29 for a cold breakfast. Dinner cost $80 and this was in the cafe, not the upper crust dining room. In addition the hotel had annoying extra charges for toll free calls and for use of the business centre. Give me a break! We chose this hotel as the climax of our 3 week trip to Australia and New Zealand. While it was grand, these petty charges spoiled an otherwise delighful experience. Before you stay here, check other properties that don't stick you with petty charges!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Auckland hotels
1.0 mi away
Sofitel Auckland Viaduct Harbour
0.6 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 66 in Auckland
4.5 of 5 bubbles 2,403 reviews
1.2 mi away
Hilton Auckland
Hilton Auckland
#7 of 66 in Auckland
4.5 of 5 bubbles 2,149 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Pullman Auckland
Pullman Auckland
#13 of 66 in Auckland
4.0 of 5 bubbles 2,189 reviews
0.4 mi away
Grand Millennium Auckland
0.8 mi away
Hotel DeBrett
Hotel DeBrett
#1 of 66 in Auckland
4.5 of 5 bubbles 1,149 reviews
Show Prices
Show Prices
Show Prices

Been to The Langham, Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Langham, Auckland

Property: The Langham, Auckland
Address: 83 Symonds Street | Auckland, Auckland 1061, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Auckland
#4 Business Hotel in Auckland
#4 Family Hotel in Auckland
#4 Luxury Hotel in Auckland
#4 Green Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites* Dining at Eight restaurant and Palm Court* 24hr business centre* Free Wifi* Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa luxury Day Spa* 24hr fitness centre* Heated outdoor pool plus sauna and Jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotwire, Orbitz, Hotels.com, Travelocity, Cheap Tickets, Cancelon, Agoda, Priceline, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your The Langham, Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing