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Rydges Auckland
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Reviews (2,397)
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891
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Reviewed January 5, 2011

Pros:
I think this is a new hotel, or at least recently went through a major renovation. Everything seems new and updated.
Modern, clean, nice furniture, trendy lobby and bar.
Great location next to city center and across the street from the sky tower.
Good service.

Cons:
Rooms are small and regular king size room might be cramped for two people (I was solo).
Internet is expensive (but fast)

Tips:
The gym is modern but small. However, the hotel will provide you with a free pass to a corporate gym down the street that is large with a lot of equipment. This is a great benefit.
Join the Rydges club (for free) for discounted internet access, a free welcome drink, and discounted room rates. I found a Rydges club rate on the Rydges website that was far less than any of the standard booking websites.
Ask the hotel to arrange a shuttle to the airport for half the price of a cab.

Overall this is a great option in Auckland. Nice, new, clean and trendy hotel.

  • Stayed: December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gilp12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges Auckland, responded to this reviewResponded June 5, 2011

Dear Traveller,

Yes, Rydges Auckland is a new hotel, with the latest refurbishment and accommodation extension completed just over 8 months ago. We have taken extreme care when designing the new look and feel of Rydges Auckland to ensure that yes it presents a clean, modern look to ensure that it’s comforting and inviting for all our guests. Our STK Restaurant and Lounge Bar is certainly an icon for the hotel, these are positioned on the ground floor and provide an atmosphere that everyone can enjoy.

The location of Rydges Auckland is exceptional, right in the heart of the city, one block from the base of the Auckland Sky Tower – certainly one of the better located hotels in the heart of Auckland.

I appreciate your views on the size of the accommodation rooms, we have many room types to select at Rydges Auckland and should one type be smaller than expected for your needs then please let us know so that we can investigate the possibility of providing you with a larger room.
Yes with our internet we have a fee WiFi service that anyone can access, however should you require cabled internet, which can be faster, then there is the option of a chargeable service for $29 for 24 hours use.

Our Rydges Priority Guest program is certainly a program that has a point of difference when comparing to many other programs that are in place at other hotels. The unique aspect of Rydges Priority Guest is that the moment you join you start building rewards. It’s a great program that can be used for accommodation, restaurant and bar offerings.

Be sure to return soon and let your friends and family know that they are also very welcome to stay and experience Rydges Auckland

Best regards,

Quenton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2011

Nice, modern and clean. Staff were friendly and room was comfortable. Not a great view either on harbour or street sides. Enjoyed the restaurant.

  • Stayed: October 2010, traveled on business
    • Value
    • Location
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Thank BellaRocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges Auckland, responded to this reviewResponded June 5, 2011

Hello,

Yes, we certainly have a positive and strong reputation for clean and modern accommodation in Auckland and its great that you got to experience this first hand. Plus our STK Restaurant is of the highest quality and it good to see you experience here prove that.

Your always welcome back, be sure to bring your family and friends next time.

Quenton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2011

I was pleasantly surprised by how nice this hotel was for the price. I was checked in by a friendly staff member who gave me a large room on one of the top floors with a nice view. The room was well maintained, clean, nicely furnished and had a large cozy bed. Parking is available in the garage next door, but be sure to call the valet about 10 minutes before you come down from your room or else you might have to wait a few minutes.

  • Stayed: March 2010, traveled solo
    • Value
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    • Service
Thank mwynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges Auckland, responded to this reviewResponded June 5, 2011

Dear Reviewer,

Thank you very much for such a favourable review, its pleasing to read and enjoyable to respond to. Your comments on the helpful and friendly staff is appreciated, it’s this level of service that we provided to all our guests and something that we are very proud of.
The excellent standard of cleanliness that you found in the room is the standard that we have set and accept nothing less.

Our valet parking service is very popular as it takes the hassle out of parking your vehicle when you arrive, as the parking building is located next door to the hotel it does take a few minutes to bring cars to the entrance of the hotel, this is why we request that you notify us 10mins before you intend to collect your vehicle.

It was great to have you stay and we looking forward to welcoming you back soon.

Quenton

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Reviewed January 4, 2011

Great first impressions at this modern city centre hotel: it’s in an excellent location, with stylish decor and everything is new. Our room on the second floor had a very good shower and really lovely free toiletries, and was quite spacious. And compared to some of the other hotels we looked at in the same area, it was very reasonably priced.

However, as others have mentioned, the service does need a bit of work. A little example from our stay: we spent the afternoon in our room one day and someone knocked on our door to ask if we would like our room serviced – as we were getting ready we politely and clearly asked them to go away come back in half an hour. Within the next 5 minutes two completely different people then knocked on the door to ask exactly the same thing. We then went out and when we returned in the evening, we found they had serviced our room very nicely but bizarrely they had left two clean towels (neatly folded up) on the floor in the corridor outside our door!

There were a few other small things that weren’t quite right e.g. two power sockets in the room not working, very long queues to check out in the morning... Nothing that really affected our stay, but enough for us to leave thinking: ‘ this could be a really great hotel, but it’s just not quite there yet!’

  • Stayed: December 2010, traveled as a couple
    • Value
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Thank ruth+andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges Auckland, responded to this reviewResponded May 15, 2011

Dear Reviewer,

It appears that your initial experience of Rydges Auckland was very much met, with some points exceeding your desires - with location being excellent and decor and furnishing all being very new.

Your initial impression certainly has justification as the hotel underwent a very extensive refurbishment recently that also involved a complete new build of a second tower of accommodation rooms. A large part of this refurbishment was the lobby area, restaurant and bar – so yes the hotel is looking and feeling great with all this work now completed.

The service points you raise are of a serious nature to me, despite the points you raised not overly devastating it still disappoints me to see that we have much more to achieve. It appears there has been a communication breakdown in the housekeeping department for this incident to occur during your stay, please accept my apologies for this. With the power points not working this is something that we can rectify promptly as usually its just a fuse. Both of these matters will be discussed in more depth and more measures applied to prevent similar situations from reoccurring.

Our aim is to make Rydges Auckland the very best hotel in Auckland with the most comfortable rooms and the most genuine friendly service.

Please be sure to book us again when you are in Auckland and you will see just how far we have come.

Thank you again and we look forward to see you return.

Quenton

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Reviewed January 1, 2011

location is good- 2 mins from sky city. reception quick and friendly. Room a good size, fab bed very comfy and all the usual things you would expect in a business hotel.
free wireless connection but beware calling cards- we had a card to use and were charged a lot as the only calling cards that are free have an 0800 prefix. We were charged $28 NZD for this as were usinga local number.
A good standard room and proper business hotel efficency. would recommend but not for a luxury getaway.

  • Stayed: December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank schemie2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges Auckland, responded to this reviewResponded May 15, 2011

Hello,

It’s great to read of another very satisfied reviewer in regards to the location of Rydges Auckland, especially with the Sky Tower only one block away. Your favourable comments on the quick and friendly reception team and the good size rooms and very comfortable beds are all excellent things that Rydges Auckland truly represents. Supporting comments of all the hard work that the team commit in their positions is always greatly appreciated – thank you.

Yes, calling cards can be very expensive, especially if you are not familiar with the country you are travelling in. What you experienced is unfortunately the case in all locations in New Zealand, its only the 0800 numbers that are a 100% free phone call.

Thank you again for the review and if you are returning to Rydges Auckland please be sure to book us again.

Regards,

Quenton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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