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“In the heart of the city” 4 of 5 bubbles
Review of Rydges

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Rydges
Ranked #15 of 68 Hotels in Auckland
Certificate of Excellence
Rotonda West, Florida
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“In the heart of the city”
4 of 5 bubbles Reviewed November 17, 2012

Nice hotel 2 blocks from the Sky Tower. Close to shopping, restaurants everything you need. Walk 2 blocks to the harbor. Staff was friendly and cordial. Beds and pillows were very comfortable, room was clean and modern. Beware of mini bar prices. Bar restaurant on premises. There is a charge for using their computer in the lobby.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank phillip c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 6, 2012
Hi there,

Thank you so much for your review on Rydges Auckland, the hotel is in a great location as you mentioned and so close to so many attractions within the city. We do get so many great comments on our beds and pillows so I am pleased to read that you thought so too.
I hope we can welcome you back to Rydges Auckland very soon.
With kind regards,

Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,928 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
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Petaling Jaya, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed November 16, 2012

My wife and I stayed for a couple of nights in October 2012. Even though members of the Rydges Club (or whatever it is called), we were not impressed. On arrival, we had to go through the usual lengthy check-in procedure even though everything was already recorded on our account, and no offer to take luggage to our room, or even where the lift was located. The room (harbour view) was adequate, but view of the harbour was not - mostly roofs of other buildings. Internet access very expensive, room amenities just adequate for a hotel of this quality. A major complaint is the breakfast quality, which can only be classified as poor: a greasy, soggy buffet of the worst kind, and absolutely not worth taking. Having to pay for a very ordinary coffee simply added insult to injury. There are very many better hotels in Auckland, and we would hesitate to stay at a Rydges again, in any city.

Room Tip: Perhaps ask for a room at the very top if you are looking for a good harbour view, but it might be b...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ProfGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 5, 2012
Hello,

Thank you so much for your review on Rydges Auckland, I would like to apologise that your stay with us did not live up to your expectations and has tarnished your view of Rydges. We usually receive rave reviews about our STK buffet breakfast and our Barist’a On the Corner coffees so it saddens me that on this occasion you did not agree.
I do hope we can welcome you and your wife back to Rydges Auckland very soon and change your impressions of us into a much favourable one.
With best wishes,

Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed November 14, 2012

For business, stayed for one night. Room was good and nicely furnished. Not big, but did not need this. the room was nicely turned down when i got in late.
Couple of points:
Mini bar hugely high prices - more than you normally encounter at hotels (and I know the costs are high). what I do not accept is trying to be tricked into 'free' stuff. Beware the bedside table with complimentary chocolates - with a note staying 'with complements'. Along side are two water bottles - you could interpret this as free too - no - $5 each for 600ml of NZ water - total rip off. Right there the hotel lost my respect

another point - I would hate to have arthritis or be eldery - pushing the button for the toilet is unacceptably hard.

  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ewen_Sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 5, 2012
Hello,

Thank you so much for your review on Rydges Auckland, I am pleased to read you found your room nicely furnished and turned down when you arrived in late to the hotel.
You will be pleased to know that we are currently refurbishing our bathrooms, removing the baths and replacing them with large sleek showers, in addition to this we are replacing the button for the toilets so they protrude from the wall instead of being flush to make it easier for people to push. This decision was made due to the comments received by guests, all comments made are taken extremely seriously so I thank you for your thoughts and please be assured they will be reviewed by hotel management.
Thank you again for your review and I hope to welcome you back to Rydges Auckland very soon.
With best regards,

Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blenheim, New Zealand
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

I have stayed at Rydges in Auckland central before and feel really comfortable with the location with being able to walk to so many locations and feel safe. Room rate a little higher than previouse times so didnt expect to have to ask for more linen but hey other than that its....
Very-Good

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne-Maree H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 5, 2012
Hi there,

Thank you so much for your review on Rydges Auckland, yes you are right, the hotel is situated in a great location and so close to the theatre, the Viaduct, SkyTower, great shopping and so much more that you would want to do in town.
I hope we can welcome you back to Rydges Auckland once again very soon.
Warm regards,

Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 10, 2012

My husband, myself and close friends stayed at Rydges Auckland for one night to celebrate a special anniversary. As we drove in we were horrified to see many uniformed people lined up outside the front entrance, all smoking. At first we thought they were hotel staff however they were cabin crew from a Thai airline. This was a dreadful first impression; the stench of cigarettes was terrible as we walked into the hotel. The other disappointment was the fact I had phoned the hotel previously querying whether there was a bath tub in our harbourview suite and was assured that there was definitely a tub but sadly there wasn't. The rooms were ok but certainly nothing outstanding. We would not stay at Rydges again.

  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DiamondAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 5, 2012
Hello,

Thank you so much for your review on Rydges Auckland, I do apologise for your negative first impressions of the hotel, as all our rooms and indoor areas are completely non smoking all smoking guests must go outside the hotel. We are also currently undergoing bathroom refurbishments and removing the majority of bath tubs from our rooms for a much sleeker and roomier bathroom, they are all looking fantastic.
I do hope you decide to return to Rydges Auckland for another stay as we would love the opportunity to change your first impressions.
With kindest regards,

Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, Illinois
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed November 10, 2012

We only spent one night in this hotel on our four week trip, but it was one of the best nights. We had an amazing view of the harbor and I spent a lot of time looking out of the window!
When we got to the hotel, our group of 24 found out that our "Tour headquarters" had booked us for the wrong night - the next night. This could have been a nightmare, but the Rydges made sure it wasn't. They sent us to the bar for a free drink and within 20 minutes, were were assigned rooms. I believe that speaks a lot for the personnel and management.
Centrally located with an easy walk to downtown or the harbor. Nice breakfast buffet. The best of the 3 Rydges we stayed at on our trip!

Room Tip: Try to get a room with a view!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Grumpyone88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 5, 2012
Hi there,

Thank you so much for your review on Rydges Auckland, I am so pleased we were able to accommodate your group of 24 a day earlier than expected, you are right, it could have been a little messy but the staff at the hotel are fantastic and will always do their very best for all our guests and their needs.
I hope we can welcome you all back to Rydges Auckland very soon and hopefully stay longer than your one night.
With best regards,

Quenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 7, 2012 via mobile

Our group stayed at this location for a couple of nights before heading on a new zealand road trip. Service was great, staff friendly and courteous, and although parking was very limited on-site, we used the carpark right across the hotel. Rooms were clean and comfortable. Great location for sight seeing Auckland on foot. Well recommended this hotel!

Stayed September 2012, traveled with friends
Helpful?
Thank Jaime R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Auckland, General Manager at Rydges, responded to this review, December 5, 2012
Hi there,

Thank you so much for your review on Rydges Auckland, I hope you and your group had a great time driving around New Zealand, there really is so much to see and do all over the country so I hope you all got to experience as much as possible.
I am pleased you found the hotel to be in a great location for your needs in town and you thought the service was great with friendly and courteous staff, they are an asset to the hotel.
I look forward to welcoming you and your group back to Rydges Auckland very soon for another deserved holiday.
Kind regards,

Quenton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges

Property: Rydges
Address: 59 Federal Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Auckland
#14 Luxury Hotel in Auckland
#16 Family Hotel in Auckland
#19 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges 4.5*
Number of rooms: 267
Official Description (provided by the hotel):
Accommodation and Breakfast packages available; Long stay Accommodation prices available; Modern furnishings and fittings; Complimentary Newspapers;100% Non smoking; For genuine caring hospitality and service please contact Rydges Auckland. ... more   less 
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Also Known As:
Rydges Auckland Hotel Auckland Central
Rydges Hotel Auckland
Auckland Rydges Hotel
Rydges Auckland, New Zealand

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