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Stamford Plaza Auckland
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Reviews (2,350)
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1,038
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1,515 - 1,520 of 2,350 reviews
Reviewed March 26, 2014

I was part of a group of friends who were to stay at the hotel for the upcoming Stones concert, this was postponed due to the very sad death of L'Wren Scott. Most of the party was traveling up for two nights the accommodation was booked in January.

Unfortunately the hotel would not allow a deferment of accommodation so as to use it when the new concert dates were announced. Instead they charged a 50% cancellation fee of $408.00. I was the only member of our party to be charged this, the rest were given a full refund, we had all booked the same way, the fact that this was applied inconsistently has left a very sour taste in all our mouths. I would have thought that it was an opportunity to garner good will, I'm aware that the hotel were not bound to change the booking however the inconsistencies applied have left me feeling that the hotel never valued the custom in the first place. You can rest assured myself or any other member of the party will not use the hotel again.

I'd like to take the opportunity to thank Air New Zealand's stance under these same circumstances of allowing a deferment of travel so that the fares can be used when the new dates are announced.

  • Stayed: January 2014, traveled with friends
    • Value
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1  Thank Live_it_every_Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assitant General Manager at Stamford Plaza Auckland, responded to this reviewResponded April 11, 2014

Dear Live_ it_everyday,

Thank you for your review and for your response since making contact via email.

Whilst this was an ill-fated experience I genuinely trust we can look after you on a future occasion.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

Stayed here overnight on a Saturday night. Great location. Service was excellent - very friendly and helpful.

Room was just a room - standard basic room, but clean and tidy.

High tea was lovely.

Pool area was nice - we used the spa which was lovely.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank ExcitedTraveller1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded April 11, 2014

Dear ExcitedTraveller1973

Thank you for your review and rating on TripAdvisor.

I am pleased you had an enjoyable experience.

We look forward to welcoming you back soon.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

Stayed 2 nights before flying out of NZ after touring the North Island and this hotel offered all we needed. Well appointed with friendly professional staff, a great pool/spa/sauna/gym, free wi-fi in rooms, a choice of eating options and very convenient central location for the shops and harbour.
Also only 1 block walk to the Airbus Express which is the most economical way to the airport.
If any complaint, it would be the pillows were terrible but in fairness we didn't enquire about replacements.

  • Stayed: March 2014, traveled as a couple
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    • Sleep Quality
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1  Thank wilks101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded April 11, 2014

Dear Wilks101

Thank you for your review and rating on TripAdvisor.

I am pleased you had an enjoyable experience and value your feedback.

We look forward to welcoming you back soon.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

Knights restaurant in the hotel served the best eye fillet I have ever had and that's saying something. Melted in your mouth and the extra flavours from the oxtail croquettes and the little pot of jus - lovely. That was good because the table we were sitting at next to the wall had a lovely view of the dents/scratches and dirt not a good look !!!.
Room was comfortable but was very stark, no amviance at all, could have been any room any where at all.
Staff were lovely and friendly. I would happily stay there again

Room Tip: ask for a sea facing view room if possible
  • Stayed: March 2014, traveled as a couple
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Thank NewZealandGypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded April 11, 2014

Dear New Zealand Gypsy

Thank you for your review and rating on TripAdvisor.

I am pleased you had an enjoyable experience in Knights on Albert.
I also value your feedback as we always strive for improvements.

We look forward to welcoming you back soon.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

This was one of our favorite stays in Auckland--the hotel is very upscale (go checkout the gym and pool/jacuzzi area--it's awesome!), staff is very professional (we ran into a bit of trouble because for some reason our Priceline prepayment wasn't showing up in their system and they wanted us to repay the full amount at checkout--anyway, the lady at the front desk was very professional & efficient about resolving the matter). It's just blocks away from the harbour. One annoying thing that all the 5-stars suffer from is the lack of complimentary (or at least reasonable) parking rate--Valet, with no other alternatives offered, is $30NZD/night. WiFi is free in the lobby & charged in the rooms (supposedly, though our wifi from the lobby code seemed to work ok in the room as well). Rooms are very well maintained & this place definitely deserves its 5-star rating!

  • Stayed: March 2014, traveled as a couple
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Thank JackSparrow22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded April 11, 2014

Dear JackSparrow22

Thank you for your review and rating on TripAdvisor.

I am pleased you had an enjoyable experience

We look forward to welcoming you back soon.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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