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Stamford Plaza Auckland
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Reviews (2,372)
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All reviewsseparate toiletalbert streetvalet parkingroad workshigh tealobby bardeluxe roombuffet breakfastroom servicegood sizesky towercentral locationwould stay againlate checkcomfy bedper dayqueen st
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1,677 - 1,682 of 2,372 reviews
Reviewed July 13, 2013

Where do I start ? It is the middle of winter aircon does not heat up , no electric blanket on bed, two semi white towels for two adults - stingy, cupboard doors falling off , and iron leaks water everywhere. Buffet breakfast absolute rubbish - scambled eggs out of a bag, cold food - should have stayed at home

  • Stayed: July 2013, traveled as a couple
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1  Thank plummerlouise40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded July 16, 2013

Dear 'plummerluise'

I am deeply disappointed to read your recent review and I welcome you to contact me directly with your stay details so I can have the opportunity to investigate further and provide you a detailed response.

I look forward to hearing from you soon.

Best regards
Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

We have stayed before....we return...and intend to do so again.
Location is good, ...........right in the heart of the city..........walking distance to the waterfront.
Right from arriving to departure, the staff and facilities at the Stamford Plaza, make for a most enjoyable stay.
Easily recommend to all.
Thank you Stamford

  • Stayed: July 2013, traveled with family
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1  Thank AllanF369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded July 20, 2013

Dear AllanF369

Thank you for your recent Trip Advisor review. It is very encouraging for our team to read that we continue to deliver great service to your satisfaction time and time again.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards
Admir Mullaaliu | Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

Stayed here just for 1 night. Our king room on the 8th floor was huge. Lots of storage space, lovely king bed but mattress was away too hard in our opinion, I woke up with a sore back. Bathroom was lovely, a good size, with separate bath and shower, which was great. Cleanliness of the room was excellent. Very quiet on the 8th floor, couldn't hear a thing...Very good buffet breakfast, good quality food and great selection. We had an early flight and came to breakfast 15 minutes early but there was no problem, we could start with the breakfast straight away. Very friendly and helpful staff, everybody was great.
Very nice Lobby, great to sit around with a glass of wine and canapés.
Just a 10 minutes walk from the Skycity Casino and Sky Tower.
Highly recommended.

  • Stayed: July 2013, traveled as a couple
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1  Thank Maja1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded July 20, 2013

Dear ZdenkaAussie25

Thank you for your recent Trip Advisor review. I was delighted to read you enjoyed the great service provided by our dedicated team and the facilities the hotel has to offer.

I am sorry to hear you had a sore back due to the mattress, please contact me directly and I will ensure we are better equipped for your next stay.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards
Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

We were lucky getting a large double bedroom at Stamford Plaza...the room was very clean and everything was just satisfactory. Nothing to complain about. Excellent location...very near to queen st, harbour, good price, good service. I recommend this hotel to spend your days in Auckland.

  • Stayed: April 2013, traveled as a couple
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1  Thank teakwood t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded July 20, 2013

Dear teakwood t,

Thank you for your recent Trip Advisor review. I am very pleased you found everything from service, location, cleanniness to your satisfaction.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards
Admir Mullaaliu | Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

There's lots of very nice hotels in the world and working in travel I get to experience plenty. What sets a property apart is service and the service provided at the Stamford Plaza is outstanding. From the doorman through to reception and the housemaid who pushed the elevator button for us in advance to the late check out provided and the bell hop who went out of his way to check on a sushi bar for us - everyone was wonderful. Room was nice - a bit understated and a tad bland but nice big bathrooms. The Stamford has an excellent location and the room was super quiet as well with nice dark curtains. I would stay again and highly recommend. Staff are obviously super happy in their roles in this hotel as it shows - amazing, warm service from the heart was the hight light. Nice breakfast buffet.

Room Tip: go high for views of the city
  • Stayed: July 2013, traveled with family
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    • Sleep Quality
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1  Thank TravelproNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this reviewResponded July 20, 2013

Dear TravelproNZ,

Thank you for your recent TripAdvisor review.

I am delighted to read you had an outstanding experience and that our team provided you with great service to ensure you had an exceptional stay in every sense.

I have shared your feedback with the rest of our team as we find your review very encouraging that we are on the right track.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards,

Admir Mullaaliu | Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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