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“Wonderful wedding night”

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Stamford Plaza Auckland
Ranked #15 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 15, 2012

My wife and I stayed at the Stamford Plaza for two nights in January, the first being our wedding night. Before we arrived, the staff had kindly offered us an upgrade to a deluxe room, as well as a reasonably priced upgrade option to a suite (which I decided to take up on the day, but all the suites were booked out). The room was an odd shape, but beautiful to stay in - clean, crisp and well equipped. The bed was incredibly comfortable and we appreciated the blackout curtains to allow us a sleep in.
We used the spa pool twice during our stay, and each time we were the only guests using it which was great. Front desk staff were very helpful, and when the TV wouldn't show the movie menu, a repairman was sent up quickly. He resolved the issue and went on his way with a somewhat inappropriate comment, but I appreciated having the TV fixed.
We will definitely stay at the Stamford again - we noticed the difference in quality from 4-star hotels we had stayed in previously in Auckland, and the Stamford will be our first choice from now on.

  • Stayed: January 2012, traveled as a couple
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Thank AdamE2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded February 16, 2012

Hi Mark,

We are absolutely delighted to hear that your wedding night with us went so well! We are very glad that you and your new wife were able to enjoy a well-deserved sleep in the day after your wedding as I'm certain that you both would have been exhausted from the celebrations of the night before.

It's great to hear that you both enjoyed your dip in the spa and that our Front Office team were able to help you with your questions.

We do acknowledge that it is the little details that set us apart from hotels of a lower standard and we are very happy that you noticed these minor details and that added together, enhanced your stay with us to make it more enjoyable and memorable for all the right reasons.

Thank you for taking the time to share your experiences with us Mark and we sincerely hope that you and your new wife will come back and stay with us again very soon!

Best regards,
Cheryln Goh
Guest Relations Manager

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1,789 - 1,795 of 2,235 reviews

Reviewed February 7, 2012

I stayed here during the New Years Eve weekend for my family Reunion. Hired out one of the function rooms for our New Years Eve ball and it was amazing!! Food was top class, tasty and plentiful. Service was attentive and provided all you needed within a reasonable timeframe (eg. drinks, food etc) so I'd recommend holding your work functions or school balls here etc. The rooms are nice and quite spacious. The bathroom in my room is what I usually expect from a 5* hotel so I wasn't dissapointed. The bed sheets were tucked in a little too much that caused a little discomfort but can easily be pulled out and loosened. The swimming pool, spa, sauna and fitness area is great! Its modern and the aerial views surrounding these facilities are a bonus. I definitely recommend staying here for at least the weekend and more. And also a great hotel to recover in when you've had a big night out.

Room Tip: Choose any of the rooms from the 7th floor up and facing the east side
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  • Stayed: January 2012, traveled with family
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Thank Enelenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded February 8, 2012

Hi Enelenz,

We are so glad to hear that you and your family enjoyed your New Year's Eve family reunion event that took place here at our hotel! We certainly enjoyed your family bringing more life to our hotel with your celebrations adding to the fantastic atmosphere here over New Year's Eve as well.

We are very pleased that you and some members of your family were able to stay the night after your event and that you all were very comfortable in our rooms.

Thank you for your great recommendations about our hotel! We pride ourselves on our high level of customer service and quality of food at every event and we are very happy that you were able to experience this.

We look forward to hosting another event with you and your family Enelenz and hope that you will return to stay with us again as well.

Best regards,
Cheryln Goh
Guest Relations Manager

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Reviewed February 5, 2012

Hotel in good location, nice helpful staff however room and particularly bathrooms very tired and dated - in need of urgent refurbishment.

  • Stayed: February 2012, traveled on business
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Thank quicksteptodance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded February 6, 2012

Hi quicksteptodance,

Thank you for your valued feedback.

You will be pleased to note that we are currently in the process of scheduling more refurbishments to our hotel.

We are very happy that you enjoyed our hotel's location and that our staff were able to enhance your stay with their excellent customer service.

We look forward to welcoming you back to our hotel again soon.

Best regards,
Cheryln Goh
Guest Relations Manager

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Reviewed February 3, 2012

Close location to ferry terminal but room was dated and really quite expensive for what it was. Breakfast was ok and no issues with valet parking. Staff were pleasant enough but I felt we were just a number. Would stay at an airport hotel next time at a third of the price. Sudima hotel was good value. No tourist information at stamford and staff had no info on the major highway closure.

  • Stayed: January 2012
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Thank Brisbane15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded February 6, 2012

Hi Brisbane15,

Thank you for taking the time to give us your feedback on your most recent stay with us.

We're very glad that you enjoyed our hotel's convenient location in Auckland central and that you were able to get around town with ease with the help of our Concierge.

We appreciate your comments regarding staff knowledge of current Auckland major road closures and we will strive to ensure that our staff are more well-informed in the future.

Please feel free to contact our Reservations team directly on reservations@spak.stamford.com.au and we will be happy to tailor our accommodation packages and deals to suit your needs the next time you plan a trip to Auckland.

We hope that you will consider staying with us again on your next trip here.

Best regards,
Cheryln Goh
Guest Relations Manager

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Reviewed February 2, 2012

This is clearly a 5 star hotel in a great location, close to the wharf in Auckland Center. The front desk staff was outstandingly helpful. The room was great and had one of my favorites, a button to push for "Do Not disturb" rather than a hang tag. There is complimentary internet in the business center and if you are going to the airport have the front desk arrange a "discount: cab" for you which will cost you 1/2 price of an ordinary taxi. Would stay here again in a heart beat if I revisit the area.

  • Stayed: January 2012, traveled with family
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Thank Philpoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded February 6, 2012

Hi Philpoo,

We are very happy that you and your family enjoyed your stay at our hotel so much!

We're glad that you were able to make full use of our room facilities, especially the "Do Not Disturb" button that many of our guests also find so convenient, and we are thrilled that our team were able to help enhance your stay with their oustanding customer service.

We certainly hope that you and your family will return to stay with us again sometime soon.

Thank you for sharing your fantastic experience with us Philpoo.

Best regards,
Cheryln Goh
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2012

We had the pleasure of staying at the Stamford Plaza for two nights and were upgraded to as suite for minial extra cost. All the staff very friendly and courteous. Room was just perfect and the bar service, breakfast restaurant and in room dining were all faultess. The location is just perfect for going anywhere. Well receommended.

Room Tip: If you can afford see about an upgrade as closer to arrival time good deals offered for upgrades.
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  • Stayed: January 2012, traveled as a couple
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Thank jan_evans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded January 30, 2012

Hi jan_evans,

Thank you for your fantastic review of your most recent stay with us.

It certainly is helpful advice for you to mention that we are more than willing to offer accommodation upgrades at the time of arrival if we have the rooms available to sell on the stay dates that you require - we hope that many more of our guests will take advantage of our accommodation upgrade offers in the future!

We are very happy to hear that our staff displayed the high standards of service that we here at the Stamford are so proud of and that you had the time to experience breakfast and in-room dining with us and enjoyed both experiences as well.

We hope that you will be able to return to stay with us again sometime soon jan_evans.

Best regards,
Cheryln Goh
Guest Relations Manager

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Reviewed January 26, 2012

My wife and I stayed here for two days to decompress before setting off for our whirlwind tour of New Zealand. We booked the hotel sight unseen, and were very pleasantly surprised by how nice of an experience it turned out to be (especially for the price).

First, the hotel is conveniently located smack in the center of downtown Auckland and only a couple of blocks from the picturesque harbor. There are plenty of eating establishments in the close vicinity, but if you don't feel like venturing out, the on-site bar/restaurant (which is on the pricey side) servers a terrific high tea and stiff drinks. In terms of accommodations, the rooms are nicely sized and the bed was very comfortable; the hotel also has an excellent fitness center with a great view over downtown Auckland. In addition, we found the hotel staff to be uniformly helpful and friendly. Really, the only negative I can think of is that the WiFi connectivity does not appear to be available on all floors, which is just as well since the Internet connectivity rates is a complete rip-off (we eventually realized that overpriced and painfully slow WiFi is endemic to NZ).

Still, I am a fan -- we'd definitely stay here again.

  • Stayed: January 2012, traveled as a couple
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1  Thank cheekymonkeyNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryln G, Guest Relations Manager at Stamford Plaza Auckland, responded to this reviewResponded January 27, 2012

Hi cheekymonkeyNYC,

We are very glad that you and your wife had such a pleasant experience at our hotel to start off your fantastic journey in our country.

It is very encouraging to hear that you both had such a comfortable stay with us and that our team were able to provide you with all the information that you required to thoroughly explore Auckland central. We're particularly happy that you both had some time to sample our High Tea and our drinks selection at our Knights Lobby Bar during your stay with us and enjoyed yourselves.

Thank you for taking the time to write this review and we hope that you and your wife enjoyed the rest of your trip around New Zealand. We hope to be able to welcome you back to our hotel sometime soon.

Best regards,
Cheryln Goh
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Auckland

Address: 22 - 26 Albert Street, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Auckland Central
#13 Business Hotel in Auckland Central
#14 Luxury Hotel in Auckland Central
#14 Romantic Hotel in Auckland Central
Price Range: $142 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stamford Plaza Auckland 5*
Number of rooms: 286
Official Description (provided by the hotel):
World-class luxury in the heart of the city, just minutes away from the harbour and viaduct. Please note that construction on the city rail link project is underway on Albert St. Stamford Plaza Auckland remains accessible to vehicles and pedestrians, all day, every day. Albert St remains open in both directions throughout the CRL upgrade. However it is limited to one way in each direction. ... more   less 
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Also Known As:
Stamford Plaza Auckland Hotel Auckland Central
Stamford Plaza Hotel Auckland
Auckland Stamford Plaza Hotel
Stamford Plaza Auckland New Zealand

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