We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
SKYCITY Grand Hotel
Nearby Hotels
Hilton Auckland(Auckland Central)
$242
$210
Hilton
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
CityLife Auckland(Auckland Central)(Great Value!)
$207
$130
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Cordis, Auckland by Langham Hospitality Group(Auckland Central)(Great Value!)
$136
$108
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
SKYCITY Hotel(Auckland Central)
$125
$120
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Grand Millennium Auckland(Auckland Central)(Great Value!)
$111
$96
Hotels.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Pullman Auckland(Auckland Central)(Great Value!)
$130
$123
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Scenic Hotel Auckland(Auckland Central)(Great Value!)
$107
$99
Booking.com
View Deal
  • Free Wifi
  • Restaurant
Crowne Plaza Auckland(Auckland Central)(Great Value!)
$119
Hotels.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Hotel DeBrett(Auckland Central)
$193
$182
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$199
$184
Agoda.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Reviews (2,714)
Filter reviews
2,714 results
Traveler rating
1,566
810
233
75
30
Traveler type
Time of year
LanguageAll languages
More languages
1,566
810
233
75
30
Show reviews that mention
All reviewssky towerpremium luxurymacaroonsfederal streetharbour view roomnew zealandpillow menustar hotelvalet parkingmini barthe heart of the citycentral locationrestaurants and barslong flightqueen streetgustomasu
Filter
Updating list...
1,419 - 1,424 of 2,714 reviews
Reviewed July 14, 2014

My husband and I stayed for one night in one of the upgraded harbour view king rooms and what a view! Despite the clouds, it was still a great view from our room on the 18th floor. Lovely spacious room with new furnishings, quite masculine in terms of decor though but that was fine for one night.

The breakfast was one of the best breakfast we've ever had: amazing selection of fresh fruits and juices (loved the kiwi fruit juice) and professional, friendly, attentive service throughout. My baked eggs in spinach and tomatoes was fresh and delicious and my husband enjoyed his pancakes. We also enjoyed an after dinner drink in the bar and I was delighted to see Mount Difficulty chardonnay on the wine list which is my all time favourite wine. We appreciated the 11am check out, a nice change from the usual 10am and I appreciated being able to check in early at 11.30 as the room was ready. A few suggestions would be a heated towel rail in the bathroom, decaffeinated tea and coffee in the room and some fresh milk in the fridge rather than the longlife small cartons, just to make it the perfect 5 star experience.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded July 15, 2014

Dear Emma T

Thank you for taking the time to review your recent stay at The Grand Hotel. It was great to hear that you enjoyed your stay and the team at Gusto will be delighted to read your feedback – the breakfast selection there is wonderful!

Thank you also for your recommendations which our Hotel Manager has received and these will most certainly be reviewed.

We look forward to welcoming you back soon.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

My partner and I were celebrating his 60th so we decided to stay the night at the Grand as we had a voucher for the wonderful spa in the hotel. We were upgraded to the most amazing suite with champagne. The dinner and breakfast at the Hotel was wonderful and I cannot speak highly enough about the staff and service. We felt so special and could not find fault with anything.

Room Tip: Our room was high up with amazing city views, but I would think all rooms in this Hotel would be excellent.
  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ntorbet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded July 15, 2014

Dear ntorbet

Thank you for reviewing your recent stay at The Grand Hotel – I was delighted to read your feedback. We have a wonderful team here at The Grand and I look forward to passing on your feedback.

Once again, many happy returns and we hope to see you back again in the not too distant future.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Grand hotel is ideally located in the heart of Auckland city within walking distance from top rated restaurants and bars. The lobby is beautifully furnished with stunning artworks, flower arrangement & vanilla candles.

Check in process was fast and we found the staff quite attentive and friendly.

Our beautiful newly refurbished harbor view suite was furnished with comfort of guest in mind. The bed is big and comfortable and pillow menu gives guest more flexibility for choosing the right type of pillow.

A huge indoor swimming pool, well equipped gym, sauna, business center and complementary Wifi access made our stay as pleasant as possible.

We had dinner next door at Masu and that was superb. Breakfast at Gusto had beautiful food, coffee, ambiance and service.

Highly recommend this clean and comfortable hotel whether traveling for business or leisure.

  • Stayed: May 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank AnnaJ1345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded July 10, 2014

Dear Anna

Thank you for reviewing your stay at The Grand Hotel. It was a pleasure to read your feedback and I have passed it onto teams to share.

We find that complimentary Wi-Fi with no limit and the option to choose your preferred pillow from our menu are little things that make a big difference when away from home and proving very popular with our guests.

The team look forward to welcoming you back very soon!

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

We stayed at the Skycity Grand for four days. The weather was terrible, so a warm and welcoming hotel was very important. There were many positives to this hotel. It is ideally located on Federal Street, with an easy walk down to the Harbour. There was a huge variety of places to eat close to the hotel (the Mezze Bar is great!), and outside the hotel we really enjoyed the deli.
The room itself was on the small side, but comfortable. It was well maintained, and the bathroom was big and modern. We paid extra to have a room on a higher floor with a view of the harbour, which let us judge whether it was raining, showery or just misty.
We had a major problem with the lack of room servicing. On two days out of the four, despite leaving at 9.30 in the morning and not returning until 3, our room was left untouched and we had to ring for the room to be cleaned. This has never happened to us before, and this is a luxury hotel. It seems like this wasn't an isolated incident and it is a problem that should concern hotel management.

  • Stayed: June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank travelhappy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded July 8, 2014

Dear travelhappy15

Thank you for reviewing your stay at The Grand Hotel.

Feedback is very important to us at The Grand Hotel and though delighted you enjoyed your stay, I was disappointed to read about the servicing of your room. I welcome you to contact me so we can look into this further.

I look forward to hearing from you.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

Hotel staff were warm, welcoming and very friendly. Lobby was clean and impressive. The hotel room was spacious, clean and well equipped. Chilled water and fruit in room on arrival, well stocked minibar. Deep bath, lots of soft towels/washers/robes. Complimentary products were lovely. King size bed and pillows very comfortable, well placed large TV and a wonderful view, could see the tower, city and harbour. Loved waking up to see across to the harbour. Parking a bit confusing, as parked in Skycity across the road but very good rates for hotel guests. The hotel was quiet at night. Very well located for cafes/restaurants. Forgot to pack swimmers so missed out on the lap pool. Had a wonderful stay, will definitely stay again and recommend as a 5 star hotel in an excellent location.

Room Tip: Ask for a room on the higher levels for a good view.
  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Lorna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded July 8, 2014

Dear Daylor2014

Thank you for reviewing your stay at The Grand Hotel.

I was delighted to read your feedback and so pleased you enjoyed your stay and look forward to passing your comments onto the team.

Thank you for recommending us and we look forward to your next stay at The Grand Hotel.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews