We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice hotel, great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
TX
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very nice hotel, great location”
Reviewed April 9, 2014

We stayed here recently before our New Zealand cruise. The hotel is very well located, although construction around the entrance made it a little complicated to get to. The lobby was fairly busy, with bars and restaurants and lots of people, but with lots of lovely artwork as well. The rooms were spacious and very well designed. The bathroom was immense, but more attention should have been paid to functionality rather than design. For example, the bowl of the single sink was about 3 times as large as it needed it to be, leaving almost no space for things like toiletries. Also, the lighting in the bathroom was not great. And there was no shelf in the shower for soap or shampoo. But it was beautiful.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zaphodfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, April 21, 2014
Dear zaphodfw,

Thank you for taking the time to write abouty our stay with us at SKYCITY Grand Hotel.

I was pleased to read that you had an enjoyable stay with us before your cruise. Thank you for your comments about the room and the bathroom design - we will look in to this with our team.

Thank you again for your feedback, and we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,453 reviews from our community

Traveler rating
    1,402
    740
    214
    70
    27
See reviews for
231
1,354
140
458
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (528)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Verwood, United Kingdom
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 8, 2014

Stayed here for 4 nights before flying home to the UK after our 6 week tour of New Zealand.

During our tour we stayed at over a dozen motels and while I was very happy with the quality and value of all the motels it was nice to be pampered for our last few days.

We stayed in a Premium Luxury Harbour View King room on the 17th floor, the views over the city and harbour were fantastic. We also had a good view of the tower and the jumpers!! The room was very well appointed with an enormous bed (and TV to match), a comfortable settee, coffee table and desk.

Our package included breakfast in the Gusto restaurant on the ground floor. The breakfast was a cold buffet with hot food available if required. The cold buffet was great with the choice of meats, fish, cheese, fruit, cereals, yogurt, pastries, juices and breads. Tea and coffee were available from the busy but very effecient waiting staff.

The service was very good, particularly the concierge who helped with our luggage and the return of our hire car when we arrived and also arranged our transport to the airport on leaving.

The hotel is located just a 10 to 15 walk from the harbour with its great selection of cafes and restaurants.

A really enjoyable stay.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5tings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, April 21, 2014
Dear 5tings,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel.

I was delighted to read that you had an enjoyable stay with us, in one of our newly refurbished premium luxury rooms. The new design and decor are fantastic, and we are receiving a lot of feedback about the rooms.

I was also pleased to read that you had an enjoyable breakfast at Gusto - this is our newest restaurant, and it joins over 20 other restaurants and bars within the SKYCITY complex.

Thank you also for your comments about the team - I will be sure to pass the feedback on to them - they love receiving feedback such as yours!

Thank you again for your feedback - we do look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oahu, Hawaii
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 6, 2014

We expect a luxury hotel to provide excellent service, but Sky City Grand exceeded all expectations with its culture of customer service that is welcoming, caring and professional. Our quiet, clean, and spacious room had a very comfortable bed and large bathroom. But more importantly, the customer service from every member of the hotel staff was uncommonly gracious and sincere. Although our original 2 night stay was extended for 11 nights because of a medical issue, the staff generously accommodated our situation allowing us to stay in the same room. This was a remarkable and generous accommodation considering that the hotel was fully booked during our entire stay. In addition to our comfortable room and wonderful customer service, Sky City Grand has the best location in Auckland. Many outstanding restaurants are located near the hotel. Also, many city attractions including the quay (waterfront) are accessible by foot. When we make a return visit to Auckland next year, it is our fond memory of the Sky City Grand staff that will cause us to stay there again. Other luxury hotels should strive emulate the Sky City Grand Hotel’s customer service culture.

Stayed March 2014, traveled as a couple
Helpful?
Thank trklk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, April 21, 2014
Dear trklk,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was delighted to read that you had such as enjoyable stay with us - albeit under the circumstances of illness.

I have passed on your lovely comments and feedback about our team to them - and they are delighted - they love receiving feedback such as yours.

I trust that you are now both well and are enjoying being back at home.

Thank you again for your feedback - we do hope to welcome you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2014

Nice staff, nice room, clean and tidy. A "full buffet Breakfast" was included, but not a great choice, not a full buffet as advertised, no bacon, no eggs, no pancakes, only fruit, some cheese and a small selection of other items. Service took ages, waited a long time for my coffee, paid for extra bacon, what a rip off. Very disappointed in breakfast. Upon checking out, concierge tried to charge me $74NZ for breakfast. Uh,no I said it was included. Would not stay again in a hurry given a choice.

Room Tip: Don't rely on having a great full buffet breakfast, you won't get it. Service took ages. Roo...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tehiphenana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, April 21, 2014
Dear tehiphenana,

Thank you for taking the time to review your stay with us at SKYCITY Grand Hotel.

I was pleased to read you enjoyed your room, and that you received great service. I was disappointed however, to read your comments regarding your breakfast at Gusto.

Gusto is our newest addition to over 20 restaurants and bars throughout the SKYCITY complex. The breakfast inclusion in your room rate consists of the continental buffet (inclusive of meats, cheeses, pastries, fruit etc) and one hot option from the A La Carte menu. We have moved from the hot buffet option, to a hot, cooked to order option.
I do apologise if this was not satisfactory to you - should you favour buffet as a breakfast option, Fortuna in the main site, is a full hot and cold buffet option, each morning.

Thank you againg for your feedback and we do look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 5, 2014

This is my second stay at SCG and knowing how well things went last time, none of the other properties really caught my eye when planning this trip. A lot has changed in the past 6 months, including the opening of 3 new restaurants. The rooms are modern, minimalist, and housekeeping was excellent. Its rare to find a hotel pool actually long enough to swim laps. Do wish the hot tub were a little warmer, though. The spa was fantastic. My only criticism is the choice of bedding -- rather than a fully enclosed duvet (zip up or tie-off) the insular layer is simply between 2 sheets. If you toss and turn at all you may find yourself cuddling up with the scratchy middle layer which seems to me should really be completely covered. Should be an easy thing to fix.

Room Tip: A room on the Federal street side should give you a great view of the skytower
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SillyGringa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 6, 2014
Dear Pagoprincess

Thank you for reviewing your recent stay at The Grand Hotel, I am delighted you enjoyed your stay with us.

You are quite right; so much has changed at SKYCITY over the past 6 to 12 months with many new exciting ventures taking place. We have a number of new restaurants across site, a new lobby area and new rooms at The Grand Hotel and a work underway for a new pedestrian friendly area outside both hotels – exciting times!

Feedback is extremely important to us and I will definitely ensure that the relevant teams receive your comments regarding the spa pool and bedding – thank you for these.

We look forward to welcoming you back in the near future. Please contact me directly before your arrival and I will be more than happy to make your booking for you.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
Level Contributor
124 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 4, 2014 via mobile

We stayed one night at the Skycity Grand and everything was perfect. The room was clearly very new and quite comfortable. It was a bit odd that the two beds in the double room were of different sizes–instead of the typical two queens or double beds, they put in one queen and a single, but it wasn't a problem for us. It really does feel like the 5 star hotel it claims to be, even with such a reasonable price.
Everyone we encountered was friendly and service was impeccable. The facilities (pool and gym) were great, though a bit small so I imagine at a busier time they might get a bit crowded.
I think the main selling point of the hotel, however, is it's ideal location. You are right in the middle of downtown Auckland and everything is just steps from your door. To get to the harbor is just a quick 5-10 minute walk and there are tons of shops and restaurants nearby as well. We only had one full day to cram in basically all of Auckland and the Skycity Grand was the perfect base to do that from.

Stayed April 2014, traveled with family
Helpful?
Thank lucygertrudis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 6, 2014
Dear lucygertrudis

Thank you for reviewing your recent stay at The Grand Hotel, I am delighted you enjoyed your stay with us.

Excellent customer service is of paramount importance to SKYCITY and I would like to thank you for taking the time to provide your feedback - it is always a pleasure to read comments such as yours about our team.

We have recently commenced a full refurbishment of our rooms and following feedback similar to yours, we now have 2 double beds in our new refurbished twin rooms. The rooms look wonderful with full details and images on our website.

We look forward to welcoming you back in the near future. Please contact me directly before your arrival and I will assist with your booking and ensure you experience our new rooms.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
5 reviews
Reviewed April 1, 2014

Fantastic place to stay. Quick and easy check-in/out. Friendly, helpful staff. Room was clean, very spacious & the bed was very comfortable & big! View was awesome, especially at night. We ordered room service for dinner and it was superb! Fabulous location. Will definitely be staying again and would absolutely recommend to anyone looking to stay here.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxy1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 6, 2014
Dear Roxy1971

Thank you for reviewing your recent stay at The Grand Hotel.

I was delighted to read your feedback. We love to read comments such as yours and I look forward to passing them onto the teams.

Thank you for recommending The Grand Hotel and we look forward to welcoming you back in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Auckland hotels
0.4 mi away
Sofitel Auckland Viaduct Harbour
0.6 mi away
The Langham, Auckland
The Langham, Auckland
#5 of 67 in Auckland
4,197 reviews
0.1 mi away
SKYCITY Hotel
SKYCITY Hotel
#11 of 67 in Auckland
1,883 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Hilton Auckland
Hilton Auckland
#7 of 67 in Auckland
2,231 reviews
0.3 mi away
Hotel DeBrett
Hotel DeBrett
#2 of 67 in Auckland
1,172 reviews
0.2 mi away
Grand Millennium Auckland
Show Prices
Show Prices
Show Prices

Been to SKYCITY Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Cancelon, Hotels.com, Expedia, Orbitz, Booking.com, Ctrip TA, Hotwire, Cheap Tickets, Agoda, Priceline, Evoline ltd, Travelocity, TripOnline SA, HotelQuickly and getaroom.com so you can book your SKYCITY Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing