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“Consistant quality”

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SKYCITY Grand Hotel
Ranked #3 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersGold level
Reviewed August 19, 2013

One of my favorite hotels in New Zealand. Service is excellent. Rooms are well maintained and comfortable. It's a better experience than Sky City (across the street) as you don't have to negotiate hordes of gamblers in the lobby. They often have good deals.

  • Stayed: July 2013, traveled on business
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Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 25, 2013

Dear Ian W

Thank you for recent review of The Grand Hotel, it’s great to hear we are one of your favourite hotels in New Zealand!

We look forward to welcoming you back on your next stay – remember to check out our website for up to date deals and news on the latest developments at SKYCITY.

Kind regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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1,674 - 1,680 of 2,645 reviews

Reviewed August 19, 2013

We searched a few other five star hotels in Auckland upon arrival and can say for sure that there is no need to look anywhere else for quality, service, price and hospitality. The hotel is centrally located in Auckland. We had a wonderful stay in the suite 1910. The room was newly renovated with amazing views of the skytower.

The service at this hotel was the highlight of our entire two week trip around all of New Zealand. Tony Donoghue, the evening manager at the front desk, repeatedly went out of his way to ensure that our stay at the hotel was comfortable and enjoyable. He was incredibly professional helpful and friendly and professional. Without a doubt, Tony has made a huge difference during our wonderful stay.

Room Tip: Its worth to pay an extra to upgrade to the suite. The view is fantastic.
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  • Stayed: August 2013, traveled with family
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Thank shimbubu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 25, 2013

Dear Shimbubu

Thank you for reviewing your stay at The Grand Hotel.

The team take great pride in delivering great customer service and I was delighted to read your feedback. Tony is a real asset to the team and I look forward to sharing your comments with him and the team.

I am pleased that you enjoyed your New Zealand holiday and hope you have the opportunity to return to NZ and to The Grand.

Kind regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed August 16, 2013

The local staff are very nice, the room is adequate business hotel, the beds are not very comfortable and the decor OK. No slippers, Thats all you can say about this 'grand' hotel ; 'It is adequate' not grand at all and lacks passion. Security is an issue. Young sozzled people wonder in and ride in the lifts unchallenged fresh from a drunken night out at the casino and entertainments across the road.
THe best thing is the Sugar Club restaurant in the Sky Tower by Peter Gordon across the road accessible by land bridge. This restaurant is delicious and is truly GRAND.

Room Tip: High floor with a view of the tower
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  • Stayed: August 2013, traveled on business
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1  Thank DrDiscerningHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 18, 2013

Dear DrDiscernigHotel

Many thanks for your recent review of The Grand Hotel.

Thank you for your feedback, both positive and also identifying areas we can improve upon. We have a great security team and if needed are on hand immediately to assist. As you may know we are soon to commence a full refurbishment of our rooms and corridors and looking forward to this taking place. This will certainly bring The Grand Hotel to a new level and once our new restaurants are open, the reception area will look fantastic.

The Sugar Club has just opened on the 53rd floor of the SKY Tower and I am delighted to read your feedback and will pass it onto the team.

Thank you again for your comments and we hope to welcome you back in the future.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz

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Reviewed August 14, 2013

We stayed here for the last two nights of our honeymoon trip through Australia and New Zealand. While all the hotels we stayed at were wonderful, this was by far our favorite. The staff at the hotel, casino, and onsite restaurants were all wonderful, and our room was top notch. We also had a couples massage at the on-site spa that was fantastic as well.

Stayed: August 2013, traveled as a couple
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 18, 2013

Dear Tim L

Many thanks for your review of The Grand Hotel and congratulations on your recent marriage!

I am so glad you enjoyed your stay and will be delighted to pass your feedback onto the teams at The Grand, SKYCITY and East Day Spa.

Thank you again and I hope you had a safe journey home.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz

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Reviewed August 13, 2013

I stayed here as part of a vacation to Australia and NZ that was arranged through a travel agency for me. This was probably the best hotel of the 4 that I stayed at and was the only one with wireless in the room. It is part of a larger complex, including a casino. Several ATMs are on the property. The were doing a little renovation on the floor that I stayed at, but it was well away from any of the rooms so other than noticing a little bit of plastic sheeting on the carpet it was otherwise not noticeable. Every thing that we did will in Auckland was easily within walking distance of the hotel.

  • Stayed: August 2013, traveled with family
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Thank Dewey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 18, 2013

Dear D C

Thank you for your recent review of The Grand Hotel.

I am pleased that you enjoyed your stay with us. We have recently introduced free wi-fi, perfect for keeping in touch with friends and family while away!

I hope you enjoyed your New Zealand and have the opportunity to return in the future.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz

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Reviewed August 13, 2013

Lovely big room in central location. Free wifi, fast check in and polite staff. Didn't eat there. Sky tower across the street. Quick walk down to the shopping district and cafés. Stayed in a room with a view of the hotel opposite but could see the bay and parks on the sides.

Room Tip: Choose a room facing the bay
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  • Stayed: August 2013, traveled with friends
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Thank aussiesmithfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 18, 2013

Dear aussiesmithfamily

Thank you for your review of The Grand Hotel.

We are perfectly located within Auckland city and I do hope that you enjoyed your visit to New Zealand.

Thank you also for your room tip – our Harbour side Rooms offer great views of Auckland’s harbour and bridge.

We hope to welcome you back in the near future.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz

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Reviewed August 11, 2013

The room was great and the staff was especially friendly. The location is just perfect, about 100m from the SkyCity tower. And the price was really worth it.

We had a campervan the vallet parked for us for free, even if the reservation website was announcing they'd charge 30NZD.

I recommend !

Room Tip: Be as high as possible !
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  • Stayed: August 2013, traveled as a couple
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Thank Swiss_Florian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded August 13, 2013

Dear Swiss_Florian

Thank you for your review of The Grand Hotel.

I am pleased that you enjoyed your stay with us. We are very proud of our team and I will pass your on feedback at our next meeting.

I hope you enjoyed your New Zealand holiday and have the chance to visit again.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz

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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland Central, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland Central
#1 Green Hotel in Auckland Central
#2 Spa Hotel in Auckland Central
#3 Romantic Hotel in Auckland Central
#3 Luxury Hotel in Auckland Central
Price Range: $199 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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