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“Best service ever” 5 of 5 bubbles
Review of SKYCITY Grand Hotel

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SKYCITY Grand Hotel
Ranked #4 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Best service ever”
5 of 5 bubbles Reviewed August 19, 2013

We searched a few other five star hotels in Auckland upon arrival and can say for sure that there is no need to look anywhere else for quality, service, price and hospitality. The hotel is centrally located in Auckland. We had a wonderful stay in the suite 1910. The room was newly renovated with amazing views of the skytower.

The service at this hotel was the highlight of our entire two week trip around all of New Zealand. Tony Donoghue, the evening manager at the front desk, repeatedly went out of his way to ensure that our stay at the hotel was comfortable and enjoyable. He was incredibly professional helpful and friendly and professional. Without a doubt, Tony has made a huge difference during our wonderful stay.

Room Tip: Its worth to pay an extra to upgrade to the suite. The view is fantastic.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shimbubu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 25, 2013
Dear Shimbubu

Thank you for reviewing your stay at The Grand Hotel.

The team take great pride in delivering great customer service and I was delighted to read your feedback. Tony is a real asset to the team and I look forward to sharing your comments with him and the team.

I am pleased that you enjoyed your New Zealand holiday and hope you have the opportunity to return to NZ and to The Grand.

Kind regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,367 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (515)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sydney, Australia
Level Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed August 16, 2013

The local staff are very nice, the room is adequate business hotel, the beds are not very comfortable and the decor OK. No slippers, Thats all you can say about this 'grand' hotel ; 'It is adequate' not grand at all and lacks passion. Security is an issue. Young sozzled people wonder in and ride in the lifts unchallenged fresh from a drunken night out at the casino and entertainments across the road.
THe best thing is the Sugar Club restaurant in the Sky Tower by Peter Gordon across the road accessible by land bridge. This restaurant is delicious and is truly GRAND.

Room Tip: High floor with a view of the tower
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DrDiscerningHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 18, 2013
Dear DrDiscernigHotel

Many thanks for your recent review of The Grand Hotel.

Thank you for your feedback, both positive and also identifying areas we can improve upon. We have a great security team and if needed are on hand immediately to assist. As you may know we are soon to commence a full refurbishment of our rooms and corridors and looking forward to this taking place. This will certainly bring The Grand Hotel to a new level and once our new restaurants are open, the reception area will look fantastic.

The Sugar Club has just opened on the 53rd floor of the SKY Tower and I am delighted to read your feedback and will pass it onto the team.

Thank you again for your comments and we hope to welcome you back in the future.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 14, 2013 via mobile

We stayed here for the last two nights of our honeymoon trip through Australia and New Zealand. While all the hotels we stayed at were wonderful, this was by far our favorite. The staff at the hotel, casino, and onsite restaurants were all wonderful, and our room was top notch. We also had a couples massage at the on-site spa that was fantastic as well.

Stayed August 2013, traveled as a couple
Helpful?
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 18, 2013
Dear Tim L

Many thanks for your review of The Grand Hotel and congratulations on your recent marriage!

I am so glad you enjoyed your stay and will be delighted to pass your feedback onto the teams at The Grand, SKYCITY and East Day Spa.

Thank you again and I hope you had a safe journey home.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

I stayed here as part of a vacation to Australia and NZ that was arranged through a travel agency for me. This was probably the best hotel of the 4 that I stayed at and was the only one with wireless in the room. It is part of a larger complex, including a casino. Several ATMs are on the property. The were doing a little renovation on the floor that I stayed at, but it was well away from any of the rooms so other than noticing a little bit of plastic sheeting on the carpet it was otherwise not noticeable. Every thing that we did will in Auckland was easily within walking distance of the hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dewey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 18, 2013
Dear D C

Thank you for your recent review of The Grand Hotel.

I am pleased that you enjoyed your stay with us. We have recently introduced free wi-fi, perfect for keeping in touch with friends and family while away!

I hope you enjoyed your New Zealand and have the opportunity to return in the future.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

Lovely big room in central location. Free wifi, fast check in and polite staff. Didn't eat there. Sky tower across the street. Quick walk down to the shopping district and cafés. Stayed in a room with a view of the hotel opposite but could see the bay and parks on the sides.

Room Tip: Choose a room facing the bay
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aussiesmithfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 18, 2013
Dear aussiesmithfamily

Thank you for your review of The Grand Hotel.

We are perfectly located within Auckland city and I do hope that you enjoyed your visit to New Zealand.

Thank you also for your room tip – our Harbour side Rooms offer great views of Auckland’s harbour and bridge.

We hope to welcome you back in the near future.

Kind Regards

Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monthey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 11, 2013

The room was great and the staff was especially friendly. The location is just perfect, about 100m from the SkyCity tower. And the price was really worth it.

We had a campervan the vallet parked for us for free, even if the reservation website was announcing they'd charge 30NZD.

I recommend !

Room Tip: Be as high as possible !
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swiss_Florian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 13, 2013
Dear Swiss_Florian

Thank you for your review of The Grand Hotel.

I am pleased that you enjoyed your stay with us. We are very proud of our team and I will pass your on feedback at our next meeting.

I hope you enjoyed your New Zealand holiday and have the chance to visit again.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan City, Australia
1 review
5 of 5 bubbles Reviewed August 11, 2013

I stayed at Sky City Grand Hotel earlier this month for three says while on business in Auckland. My experience was very positive and I would recommend this hotel for businessmen for its central location, fast wireless internet, good rooms and great service. The only blemish was that breakfast was quite expensive.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, August 13, 2013
Dear Ray K

Thank you for your recent review of The Grand Hotel and thank you for recommending us to other viewers.

Thank you for your feedback. We have recently introduced complimentary Wi-Fi throughout SKYCITY with no data caps or limit – a must for the modern traveller.

We look forward to welcoming you back in the near future.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Auckland
#1 Business Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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