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“Overnight in Auckland”

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SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Bay of Islands
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Overnight in Auckland”
Reviewed April 8, 2013

I was checked into this hotel by a company I mentor so I turned up without pre-conception.
Reception easy and fast, very amiable staff who asked me about my car park requirements.
Access to room easy with swipe security to both lifts and bedroom.
Room although standard, was large and well equipped. very quiet and (for once in Auckland) a reasonable view.
Bathroom clean and bright with a good wet-floor shower.
I didn't use any of the restaurants or bar areas.
Nothing to whinge about...Sky City Grand provides exactly what you want for an overnight stay in Auckland with the added benefit of being right on top of all the amenities and facilities of the CBD.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Opua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, May 15, 2013
Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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2,453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (528)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Sydney, Australia
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 8, 2013

Not to be confused with Sky City hotel which shares Sky Tower building, the Sky City Grand is next door. The room was large and light with contemporary decor. The location is very central and there is access to casino and Sky Tower via a bridge. Although everything is of a high standard the room lacks personality.

Pluses
Comfy sofa
Full size desk plus table
Firmish mattress
Central location
Comfy bed
Points over desk
Full sized bath
Good selection of teas

Minuses
Room was overlooked by rooms in Next door Crowne Plaza hotel

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 9, 2013
Dear Theo C

Thank you for taking the time to post your review on TripAdvisor.

Thank you for your feedback, I am delighted to advise that we are in the final decision making process and will be refurbishing our rooms in the near future.

We look forward to welcoming you back to The Grand Hotel; on your next visit may I suggest one of our Harbour View rooms with stunning views of which full details are found on our website.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boambee east
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 8, 2013

Having spent 3 nights recently at this great hotel I can only insist that when in Auckland stay nowhere else. We stayed in a deluxe with Harbour views on the 15th floor, what wonderful sights from the large window, the bed extremely comfortable, the room large and spacious. Housekeeping very very good, staff throughout gave excellent service.
We decided to dine at " ORBIT" on our second last night in Auckland, cannot praise the meal and service more highly, sights pretty good also.
When and if we return to the North island we will not hesitate once again to spend time at the Grand.

Room Tip: Higher floors with Harbour views
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sootycatBoambeeEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 9, 2013
Dear sootycatBoambeeEast

Thank you for your recent review on TripAdvisor.

I was thrilled to read that you enjoyed your 3 night stay with us and will certainly pass on your positive feedback to the team, in particular to Housekeeping and Orbit.

We hope to welcome you back to The Grand Hotel in the near future. Please do not hesitate to contact me for a room on one of our higher floors.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
2 reviews
Reviewed April 5, 2013

I've stayed here about 10 times now and have never been dissapointed. Always 5 Star service and the staff are helpful and freindly. We usually stay in a king room which is perfectly adaquete. A quick gamble across the road is also recommended. We always seem to make money : )

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 9, 2013
Dear David J

Thank for your recent TripAdvisor review.

It is great to hear from our regular guests and I am pleased that you enjoy your stays with us.

The team at The Grand Hotel look forward to your next stay. Please don’t hesitate to contact me directly prior to your arrival.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 5, 2013

I'm not a fan of Casino's so was relived that whilst the Grand is part of one, it is well separated. Great location, rooms are modern and bathrooms large. Only strange thing was the shower door opens in the opposite direction to the bathroom door, so you can only open the shower when the bathroom door is closed. Odd. The hotel also has a number of signature restaurants ranging from top end to casual which are good (particularly Depot for freshly shucked oysters, meat plates) - it would have been great to have these as choices for room service, but hotels continue to stick to the standard offer in this area.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MmeParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 9, 2013
Dear MmeParker

Thank for your recent TripAdvisor review and hank you very much for your feedback.

We are extremely fortunate to have The Grand Hotel located in such a perfect location with a host of restaurants to choose from to suit everyone.

We hope to have the opportunity to welcome you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 5, 2013

Had 6 nights here for work conference. A lovely well appointed clean hotel, easy access, safe.
The function rooms were good, the catering excellent.
A great coffee bar downstairs with access to wifi of the hotel.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chatelaua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 9, 2013
Dear chatelaua

Thank for your recent review on TripAdvisor.

I am pleased to hear that you had a successful visit and will be delighted to pass on your positive feedback.

The team look forward to welcoming you back to The Grand Hotel in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgwater
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2013

Lovely suite- bedroom and lounge. Everything you needed was there. Breakfast and dinner in the Fortuna buffet restaurant. It was a pity that breakfast was not a half hour earlier, as rather a rush to eat, before going on coach tours.

Room Tip: Higher rooms have a good outlook.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pollyBridgwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 9, 2013
Dear pollyBridgwater

Thank you for your recent TripAdvisor review.

I am pleased that your enjoyed your stay in one of our one bedroom suites and trust you enjoyed your visit to Auckland.

We hope to welcome you back in the future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Auckland
#1 Green Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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