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“Great view but attention in the little things need addressing”

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SKYCITY Grand Hotel
Ranked #4 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Newcastle, Australia
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great view but attention in the little things need addressing”
Reviewed February 9, 2013

Stayed for eight nights over new year. Great views from harbour view rooms but need to be above 10 floor. Staff nice but the attention in the little details lacking for a five star hotel.
Tea bags rather than the leafs for meal services and breakfast on the terrace, firstly the terrace used only by the smokers therefore the meal is inside. Next tea cups need cleaning more often to remove straining and the meal was cold and the bacon not crisp.
Room service great and location OK. But five star, just off the mark.

Room Tip: Book harbour view rooms above 10th floor
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ziggy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, February 14, 2013
Dear Ziggy R

Thank you for taking the time to post your review on TripAdvisor following your recent 8 night stay at The Grand Hotel.

Thank you for your feedback which has been received by our team at The Terrace, the team will address your areas of concern and thank you for highlighting areas that we can improve on.

Our Harbour View rooms do offer amazing views and thank for your room tip for our TripAdvisor viewers.

I hope you had a safe trip back to Australia, please do not hesitate to contact me directly prior to your next visit should you have the opportunity to return.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,472 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (533)
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Sydney
Level 5 Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 9, 2013

The hotel is very grand in the foyer but is a bit inconsistent elsewhere. Staff in the bar area were short and difficult to deal with, whereas check in staff were helpful and polite. Servicing of the room was also inconsistent, with a different aspect incomplete every day, no hand towels or face washer one day, no toilet paper another. Also rather frustratingly the closure of restaurants in late January in such a large hotel is completely inexplicable.

We have stayed in Auckland on many occasions and if you're looking for a solid place to stay then this hotel will fit the bill, but if you want a premium hotel room there are better in town.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank looseheadSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, February 14, 2013
Dear looseheadSydney

Thank you for taking the time to post your recent review on TripAdvisor.

Thank you for your feedback. Though pleased to read your comments regarding our Front Office Team and our stunning lobby area, I was disappointed to read the remainder of your feedback and please accept my apologies for the inconsistency in service, which is certainly not the high standard we take pride in.

Your comments have been shared with the respective teams and will be used as a training tool to ensure your experience is not repeated and I invite you to contact me at the email so that I can address the issue fully.

Thank you again for your feedback, it is very much appreciated.

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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Surfers Paradise, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 7, 2013

We really enjoyed our stay at Skycity, the room was spacious (huge bathroom with bath), buffet breakfast was lovely and we had chocolates and champage on arrival. The valet staff were super friendly and helpful even getting my partner a map and giving him detailed instructions to the airport. We had dinner at the Jade Dragon at Star City, it was nice but a little expensive for what you get. Overall a great stay and we would choose the Skycity grand again if we were in Auckland. The location is perfect and great value for money if you book one of the packages direct!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jasminsunnycoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, February 10, 2013
Dear jasminsunnycoast

Thank you for taking the time to post your review on TripAdvisor following your recent stay at The Grand Hotel.

We have a wonderful Concierge and Valet team here at The Grand Hotel who are dedicated in delivering exceptional service and I am delighted they were able to assist you during your stay with us.

I am so pleased to read that you would return to The Grand Hotel if returning to Auckland and that you thoroughly enjoyed your stay with us on one of our fantastic packages.

I trust you had a safe journey back to Australia. Remember to also check our website for the latest rates and packages available if you manage a trip back to Auckland!


Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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Haifa, Israel
Level 6 Contributor
126 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 6, 2013

We stayed here at the conclusion of our coach tour of NZ and it was a great way to end on a high - this is indeed a 'grand' hotel with high standards in all respects. It is located across the street from the Skycity Tower and Casino complex but this does mean that it is a bit of a walk from the quay side where many of the restaurants and bars are located. It's OK walking down but rather a steep climb on the way back to the hotel. Our room on the 8th floor had an extremely comfortable king size bed, a couch, large stool and upright chair. The luggage rack was not quite long enough for both our suitcases so the large stool came in handy for the second case! The decor was attractive with good range of lighting options and effective air conditioning. There was a large LCD tv and an electronic safe plus adequate storage. The bathroom was pristine with a bath and separate shower cabinet, good lighting and plenty of space for personal items. The indoor swimming lap pool is a good length (25m) but only two swimmers can fit side by side at one time so you have to be lucky with the timing of your swim. Fortunately there are a series of steps at one end of the pool as the two ladders have thin rounded rungs that are really painful on the feet! The jacuzzi was really relaxing. All the staff were friendly and helpful, particularly Tony on Reception. Internet charges were more reasonable than at other premium hotels in NZ so we signed up for 24 hours at NZ$20. We were specially impressed by the technical support organised by Rebecca on Reception around midnight! It was also a nice gesture that complimentary newspapers are delivered to the room on request, as in many other NZ hotels.

Room Tip: All rooms seem to face other high rise buildings but it was fun to look in the direction of the Skyc...
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  • Stayed February 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeF62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, February 10, 2013
Dear Lee F

I am so pleased that you enjoyed your stay with us at The Grand Hotel and thank you for your detailed review, our TripAdvisor viewers will certainly find your feedback very informative and of interest.

I was delighted to read that the team looked after you during your stay. We love to hear to hear from our guests and the team, and in particular Tony and Rebekah, will be thrilled to read your comments.

I do hope you had a safe journey back to Israel and hope we have the opportunity to welcome you back in the future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury Region, New Zealand
Level 5 Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 5, 2013

Originally booked at the sky city hotel but got upgraded to the grand. So that was a bonus.
Was a modern clean room, no complaints about anything. Loved the fact that we had a nice view of the sky tower. Ate dinner at the sky tower.

Stayed April 2012, traveled as a couple
Helpful?
1 Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, February 10, 2013
Dear Trish M

Thank you for taking the time to post your recent review on TripAdvisor.

I am so pleased that you enjoyed your stay with us at The Grand Hotel.

Remember to keep a look out for further offers and packages on our website and we look forward to welcoming you back in the near future.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed February 4, 2013

We recently stayed at the Grand for our anniversary after hearing a recommendation from a friend.

As it was a surprise for my fiancee I spoke to the Front Office Manager who was extremely helpful with organizing a few extra special treats to help make the experience even better, it really made all the difference! She also helped me make a special reservation at The Grill restaurant for dinner so we had a secluded table - definitely recommend checking it out if you have time.

Staff from the concierge through to the front desk were all very helpful and great to deal with, smiles all the way.

The rooms are tidy, clean and comfortable, we stayed in a Suite which made for a very spacious stay with awesome harbour views. The bathroom was massive - plenty of room for two.

Definitely recommend for a special night out - and speak to the team who were fantastic with coming up with suggestions to make it that little bit extra special!

Room Tip: Ask for a Harbour view if you can, wonderful views of the harbour, city etc.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flash6481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, February 10, 2013
Dear flash6481

Thank you for taking the time to post your recent review on TripAdvisor, I am delighted that you both enjoyed your surprise night away.

The Grand Hotel team just love looking after all of our guests, we know how the little things can make a big difference and I am thrilled that the little extras Colette organised for you were enjoyed. I will be sharing your feedback with the team today and they will take great pride in reading your comments.

We look forward to welcoming you back to the The Grand Hotel; please do not hesitate to contact me directly should you require any assistance with your booking, I will be more than happy to help.

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviewed February 3, 2013

We spent a lovely evening/night here a couple of weeks ago. We received a warm and friendly welcome when we arrived and the doorman took our luggage for us. We had an equally firendly welcome at the front desk when checking in and the concierge followed us up to our room with our luggage. The room was really spacious and very nice and we had a beautiful view back towards the harbour bridge and up the inner harbour. There are heaps of dining options right on our doorstep, which makes it so easy with kids - we had a very nice buffet dinner a short walk across the skybridge at Fortuna. We got in-room dining for breakfast in bed - the food was great and delivered right on time. We had everything we need and there was lots more if we wanted. I highly recommend staying here for the whole experience and the location is perfect also.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dvr26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, May 15, 2013
Thank you for your review! We are glad to hear you enjoyed your stay with us. We are in the final stages of the sign off process for a full hotel room refurbishment – we are very excited about this and hope to welcome you back in the future to experience our new rooms. We are also pleased to announce that we offer complimentary WIFI access to all hotel guests.

Kind Regards,

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Grand Hotel

Property: SKYCITY Grand Hotel
Address: 90 Federal St, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Auckland
#1 Business Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#5 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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