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SKYCITY Grand Hotel
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Reviews (2,711)
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Reviewed January 31, 2013

After seeing the photos and tweets from Russell Brand in regards to the presidential suite at The Grand, my wife and I simply had to try it out. The big black double doors when entering the rooms set you up with high expectations, and once entering the room to say I was impressed was an understatement! From the large living room with its massive TV and surround sound stereo system to the bedroom of a similar size to the living room but with a bigger TV, the huge ensuite with its infinity bath (with another TV!), this suite had it all. The view was very impressive as well looking out to the Sky Tower and being able to see people put their lives in the hands of the sky jump!

We ate at The Grill which is next to the lobby (have to try the wagyu scotch fillet!!) and had a few drinks at the neighbouring bar Red Hummingbird, overall a great atmosphere and many choices to eat and drink.

Staff were friendly and by the time we had checked out our car was waiting for us, couldn't have asked for anything else. Will definitely return :)

Stayed: November 2012, traveled as a couple
2  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded February 3, 2013

Dear David L

Thank you for taking the time to post your recent review on TripAdvisor following a stay in our Grand Presidential Suite.

Our Grand Presidential Suite is an experience in itself, pure luxury. Thank you for your wonderful description; this will certainly be beneficial to our TripAdvisor viewers.

I am also delighted you enjoyed your dinner at our award winning The Grill; I will pass your compliments onto the team who will take great pride in receiving them.

The team at The Grand Hotel looks forward to welcoming you back on your next stay.

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

Our cruise ended in Auckland and we were spared the horrendous taxi queue because of the hotel's location. The hop-on-hop-off bus stops across from the hotel. One of the city's main attractions, the sky tower, is across the street. The room was well appointed and the only downfall was that our room was on the other side of the harbor view rooms and we looked directly into the windows of the Crowne Plaza Hotel and vice versa. There are plenty of eating establishments around and the area is safe for walkers.

Room Tip: Go for the harbor view side or be content to keep the heavy drapes closed lest you provide the guests at the Crowne Plaza with a peep show:D
  • Stayed: January 2013, traveled as a couple
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Thank sbaflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded February 3, 2013

Dear sbaflyer

Many thanks for your recent TripAdvisor review, I trust you had a safe journey back home.

Thank you for your feedback, our readers will certainly find your comments useful. We are certainly well located within Auckland city with restaurants, bars and attractions all close to hand, not to mention the iconic Sky Tower at our doorstep.

Thank you also for your room tip, we do have Harbour View Rooms offering wonderful views of the Harbour, details of which can be found on our website.

We hope we have the opportunity to welcome you back to The Grand Hotel and New Zealand in the future

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed January 29, 2013

Thank you Sky City Grand Hotel for making us, newlyweds, feel comfortable and well looked after. We had a lovely welcome by Johnny who took care of us as soon as we drove in to the forecourt. Our luggage was taken care of and awaited us in our room. In our room was a lovely personalised honeymoon note accompanied by a bottle of bubbles and delicious chocolates, absolutely awesome!!! We made use of the spa and lap pool available to us. We also enjoyed the breakfast buffet where the attention from the waiters and waitresses was outstanding and there was so much variety of food to choose from. My husband and I tried to make a booking with Orbit, unfortunately it was all booked out, however, Orbit made arrangements to accomodate us, thank you VERY much as this was one of the best experiences having being able to enjoy each others company during a very romantic lunch and dinner. My husband and I want to thank all the staff for their genuine happiness to serve us and attend to us in any way they possibly could. The cleaners were also very happy in their work and greeted and wished us a lovely day every time we passed them. I would like to make special mention to Johnny for his warm greeting upon our arrival, and Micheal at Orbit for his witty personality and attention to detail during our romantic lunch up at Orbit - we could not leave without giving him a tip as he impressed us that much. Our stay at Sky City Gand Hotel was definately a perfect start to married life together. David & Natasha (Room 1046)

  • Stayed: January 2013, traveled as a couple
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Thank Natasha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded January 30, 2013

Dear Natasha L

Again many congratulations to you both following your recent marriage. I do hope you had a wonderful honeymoon and was delighted that your stay at The Grand Hotel exceeded your expectations.

The team postively strive to offer fabulous customer service and I was just thrilled to read your feedback. This will be shared with the teams both at The Grand Hotel, The Terrace and Orbit and I sure that they will be very proud to read your comments - particularly Johnny and Michael.

Best Wishes for the future and we look forward to welcoming you back.

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed January 29, 2013

We stayed in a Luxury Double Room (1602) with harbour view for two nights at the start of a two months visit to New Zealand,

Typical 4/5 star city centre hotel, room had everything you would expect for the price.

The room had a lovely large window from which you could see the city, the bridge and harbour, although the harbour is some way off so you are looking out over the top of other buildings.

Great fun watching people bungee jump off the sky City Tower.

The Doormen and staff on the Concierge Desk were amazing, wonderful customer service skills with a smile.

Very crowded while we were there with people from a cruise ship, so often had to fight your way through them and their luggage when going past reception. But the staff coped very well and on the couple of times we had to visit reception we were seen to quickly and politely.

The breakfast served at the hotel is very expensive, but there are a range of Cafes within two minutes walking distance, where you can eat at half the price.

Went for dinner at The Depot a great restaurant situated next door to the hotel. Can highly recommend, nice food and atmosphere, great service and staff.

If you want to eat in one of the two restaurants at the Sky Tower book early especially when cruise ships are in. It was fully booked for the time we were there.

Room Tip: Go for a room with a Harbour view, higher you are better the view.
  • Stayed: January 2013, traveled as a couple
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Thank SueJim126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded January 30, 2013

Dear SueJim126

Thank you for taking the time to review The Grand Hotel, I am certain that our TripAdvisor readers will find your feedback very helpful.

We have been very busy during our summer months and I was delighted the team worked well together still providing great service to our guests. Our Commissionaires and Concierge Team are renowned for their welcoming smile and wealth of knowledge, and are a real asset to us.

SKYCITY has numerous restaurants, bars and eateries, it is great to read that you managed to visit one of them during your stay and enjoyed the delights that Depot has to offer. If you do return to The Grand, our team will be more than happy to make a booking for you at any of our restuarants.

I hope you enjoy the remainder of your stay in New Zealand.

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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Reviewed January 27, 2013

We stayed for 3 nights and had a very comfortable stay. The rooms are spacious and clean. The restaurant in the tower is good experience however the food and service were average.
Good location and views if you have a room facing the harbour.

Room Tip: Harbour view if you can is a good view on a clear day.....
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Shinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded January 30, 2013

Dear Shinx

Thank you for taking the time to post your review on TripAdvisor.

I am delighted you enjoyed your 3 night stay with us in one of our Harbour View Rooms. The view is amazing and with our rooms being spacious, perfect for those staying more than one night.

Thank you for your feedback following your visit to one of our Sky Tower restuarants. If you wish to discuss your feedback in more detail please contact me directly and I will be more than happy to help you.

We look forward to welcoming you back to The Grand in the near future,

Kind Regards

Alison Borland I Guest Relations Executive | SKYCITY Grand Hotel
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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