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SKYCITY Grand Hotel
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Reviews (2,692)
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1,550
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All reviewssky towerpremium luxurybaby grand packagemacaroonsfederal streetharbour view roomnew zealandpillow menustar hotelvalet parkinglobby barthe heart of the citycentral locationrestaurants and barsbuffet breakfastlong flightqueen street
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1,961 - 1,966 of 2,692 reviews
Reviewed October 27, 2012

The hotel was not exactly a five star hotel by American standards; it was more of a 4.5. The room furniture was somewhat dated but overall the hotel was excellent. The beds are not as high-off the floor as in the US which caused some discomfort for one with bad knees to get up and out of the bed. The location was very convenient for exploring the area and it was great to have a major attraction (Sky city tower and restaurant) right at the hotel. the views are better than the food.

Stayed: October 2012, traveled with friends
Thank hiwayriders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this reviewResponded October 29, 2012

Dear hiwayriders,

Thank you for taking the time to write a review about your stay with us at the SKYCITY Grand Hotel.

It was great tor read that you had an excellent stay. In regards to the rooms - I am pleased to let you know that we are in the final stages of the decision making process in regards to refurbishing all of the rooms in the hotel - we expect this to begin in the new year.

The Sky Tower is an amazing attraction, and we are lucky to have it as part of our group - such easy access for our guests.

Thank you again for taking the time to review the hotel, and we look forward to welcoming you back to the SKYCITY Grand Hotel again soon.

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

I booked a one night `Baby Grand` package to celebrate our 22nd Wedding anniversary. Whilst booking the room, I mentioned that it was our anniversary and would `appreciate that little bit extra` if possible...........We left our car with the valet at the front of the hotel (free valet parking) and went to reception. The doorman (Martin...I think) was very pleasant and made a point of finding out our first names. We arrived at reception and were immediately upgraded to a harbour view room instead of a city one...which was nice! Our Baby Grand package included a bottle of Champagne and a platter of chocolates and brownies!!!!....and a lovely handwritten card from Colette (Front desk manager) wishing us a lovely stay at the hotel and congratulating us on our anniversary!...........Excellent room, very prompt room service (lovely steak sandwich), brilliant views, lovely breakfast at the Terrace and a late checkout (1pm)....what more could you ask for.

Thanks to all the team at the Skycity Grand for making our anniversary a very special day.

  • Stayed: October 2012, traveled as a couple
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Thank ninja757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this reviewResponded October 29, 2012

Dear ninja757,

Thank you very much for taking the time to write a review about your recent experience at the SKYCITY Grand Hotel, and congratulations again on your anniversary.

I am really pleased to read about your positive experience - we pride ourselves on excellent customer service! It is all about the little things, and I'm glad you liked your congratulatory card!

I have passed on your feedback to the Food and Beverage team - they were very happy.

Thank you again for taking the time to write your review and we look forward to welcoming you back to the SKYCITY Grand Hotel again soon!

Kind regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

We had the most amazing stay here, a package deal was booked online. It was everything we imagined and then more! From pulling up outside on arrival to driving away on departure we were greeted with friendly faces and smiles. The suite was outstanding, best sleep in a long time. Breakfast at The Terrace had us spoilt for choice. Thanks SkyCity Grand Hotel. We will return.

  • Stayed: October 2012, traveled as a couple
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Thank Taeba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this reviewResponded October 29, 2012

Dear Taeba,

Thank you for taking the time to review your experience at the SKYCITY Grand Hotel. It was a pleasure to read that you had an amazing stay.

We pride ourselves on excellent customer service, and it was fantastic to read that the team delivered on this, and more! It was great to hear that you had a great nights sleep.

Thank you again for taking the time to write your review, and we look forward to welcoming you back to the SKYCITY Grand Hotel again soon!

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

Where do I start? We looked at staying here while in N.Z - and wanted to know about the shuttle service. I emailed the shuttle service - no response,so then emailed Alison Borland who is the Manager in charge of customer service. Not only did she recommend the shuttle service that did a drop off right at the door, but also sent us the link to book directly with them. Follow up emails, including our early arrival and making sure our room was ready before official check in time. Its the little things like this that go a long way. Alison made an effort to catch up with us and make sure we were happy with our stay and room. We had one issue - which was fixed before we got back to our room that afternoon.
The room was lovely, with harbor views.
Breakfast was included - and was a great standard. We did ask for tea a few times after we had got our breakfast - as we found that the tea was cold by the time we went to drink it, but were constantly given a "one pot" instead of a "two pot" for the two of us. but hey -if thats the only complaint then they are pretty good. Two standout places to eat were - The Grill - fantastic food -but a bit of a wait. The Depot - my favourite just outside the hotel - and the food was amazing - we visited there twice. Great vibe, easy to sit and talk and watch the food being prepaired. Do your self a favour and order the beef cheeks - to die for!!!
Great stay, great customer service and would stay there again in a heart beat. : )

  • Stayed: October 2012, traveled as a couple
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2  Thank Tammy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this reviewResponded October 16, 2012

Dear Tammy N,

Thank you for much for taking the time to write a review about your experience at the SKYCITY Grand Hotel.

It was a delight to read your review - I am so pleased that you found Alison to be extremely helpful - that's what we love about her! We pride ourselves on excellent customer service, and as you mentioned, it's the little things that go a long way - we like to add that personal touch to each and every interaction we have with our guests.

SKYCITY Auckland has over 20 restaurants and bars across both hotels - I am glad that you enjoyed both The Grill and The Depot - they are both personal favourites of mine. We have many wonderful places to eat here - we are very lucky!

Thank you again for your wonderful feedback and we look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

From the moment we arrived ,we received a really warm welcome from the doorman.Receptionist who checked us in was really friendly.Room was on the 19th floor and we were pleased to receive a balcony view.The room had modern facilities and a chaise lounge in the room which is a really nice touch.The king bed was really comfortable and I had an amazing sleep.
Breakfast in the Terrace restaurant was 10/10 with the food fresh,and beautifully displayed.
All in all I thought the hotel service throughout from housekeeping,to restaurant,to Front Office/Concierge and Valet team were exceptional.
The hotel is definitely GRAND

  • Stayed: October 2012, traveled as a couple
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1  Thank julianjasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this reviewResponded October 16, 2012

Dear julianjasper,

Thank you for taking the time to write a review about your experience whilst staying with us at The SKYCITY Grand Hotel.

I was pleased to read that you had a wonderful experience during all of your interactions with our team - we pride ourselves on excellent customer service!

Your feedback about your breakfast in The Terrace has been passed on to the team - they were very happy to receive your feedback.

Thank you again for reviewing us, and we look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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