We went there for a weekend away from our house, and overall, it was an excellent experience. The service was absolutely fantastic, with the best valet service I've experienced in the pacific. We love night coffees and snacks, and Starbucks was about 3-minute walk away! And if you love the late night life, this is THE place to go to in Auckland. The harbour view from the room and the room service was impressive also.
We've also had some concerns about the reviews we've read on Tripadvisor regarding the change of rooms from the reservation details and the actual check-in, but this was not the case at all, so I don't think anybody should worry about it.
A little bit of a downside is the fact that the person who checked us in at the reception seemed very bothered about the questions I asked about a very strange experience we faced during the process. It's a pity that a perfect stay was marred by just one person, but her impact was too big.
One good and hopeful note is that when I took the matter to the management straight after I went up to my room, they took it very seriously. From the way they apologized and took the matter into their own hands, I felt that this would definitely be taken care of in the future. I really would like to thank the concierge and the management for taking the responsibility and assuring me.
Recommended big time.
- Official Description (provided by the hotel):
- Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more less
- Reservation Options:
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- Also Known As:
- Sky City Hotel
- Skycity Grand Auckland
- Hotel Skycity Grand
- SKYCITY Grand Hotel Auckland, New Zealand