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“An excellent place to stay in Auckland” 5 of 5 bubbles
Review of The Sebel Quay West Auckland

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The Sebel Quay West Auckland
Ranked #19 of 68 Hotels in Auckland
Basingstoke
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“An excellent place to stay in Auckland”
5 of 5 bubbles Reviewed November 27, 2009

This was a great apartment - separate bedroom, small kitchen, washer and drier, dishwasher. Serviced daily. Only 2 blocks away from bus station where airport bus arrives. Near shops and restaurants. Great value for money

  • Stayed November 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CMBBasingstoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
auckland, new zealand
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 31, 2009

To celebrate my husbands birthday we stayed at the Quay West Suites in Auckland. We were upgraded to a two-bedroom corner suite on the 15th floor. The views were superb. The suite was really spacious and had and excellent size balcony. The bed was ever so comfortable. This was our second stay at this hotel and last time the swimming pool/sauna area was being renovated. They have done a really nice job of this. The staff at the front-desk were friendly. We did not eat at the hotel, so I can not comment on the resturant.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karel57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed September 16, 2009

I use TripAdvisor frequently to seek out the best hotels, but rarely leave a comment. After my Quay West experience however, I feel compelled to submit a review as our stay has been nothing short of wonderful.

Although it appears to be a big property (30+ floors) you feel as though you're among very few guests due to the personal attention from the staff, in particular Adam on the front desk and Amanda in the restaurant. We really feel at home here - nothing is too much trouble.

When I first checked in with two colleagues, we found that there was only one ethernet port for our three laptops. We called through to Adam who confirmed that he'd have IT on the case first thing in the morning. The following evening, we received a 'courtesy call' from Adam to check that everything was in order and we'd settled in okay. Brilliant.

Amanda is only too happy to help in the restaurant. They do great room service coffees and brekkys, which has been a real blessing when we're locked away in our rooms focused on work.

If I was to criticise anything, it would be the pokey gym, although it does have a great view. Also, the room decor isn't amazing, but I can assure you it's comfortable.

Enjoy your stay here - we will be back.

  • Stayed September 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aheat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 2, 2009

I stayed here with my wife and two small children as a stopover on the way to Cook islands. The location in the centre of Auckland allowed us to have a quick look around the centre of Auckland - we spent most of the time at the nearby Maritime museum which is well worth a visit.
Although we didn''t get the chance to use many of the facilities in the short time we were there, there was certainly no shortage of luxuries available.
The suite was immaculate and very stylish. The pull out sofa and portacot were all made up ready for us when we arrived, and we weren't charged extra for these, which was a nice surprise.
The view from our window over the harbour was great.
Service at the front desk was very friendly and helpful. The guy behind the desk helped us with bags into the shuttle and helped in booking it.
Minibar was expensive, but no more than any other similar place.
So in summary there was nothing to criticise about this place.
For a stopover the cost of getting from the airport does add to the cost (taxi is about $70-80 each way, shuttle was about $50 there $45 back, but skybus is a cheaper option if you can carry your luggage around 300 - 500m or so at the hotel end).

  • Stayed June 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cellofellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed June 21, 2009

lovely views...had a good time...decent rooms...great for a night or two...might look for better options next time around..

  • Stayed May 2009, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank a07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed March 15, 2009

My partner and I had to travel to Auckland for a funeral over this past weekend. Arrived at midnight on Friday night and left on Sunday afternoon. Night staff were fairly aloof and were unorganised - room keys didn't work and we had to go back down to reception to get the keys re-swiped.

We had a one bedroom "high floor" - inital impressions was that the apartment and contents were fairly dated. The apartment is also quite narrow. TV's were flat screen and were sufficient, although the TV in the bedroom was barely audible (was pre-programmed to not go up too loud). Room service selection was very limited and was overpriced i.e. $8 for a bowl of fries, and a dinner of butter chicken @ $28. Breakfast was included in our rate however wasn't the best we have had. The internet didn't work in our room either and no one appeared to know how to resolve.

Not bad but not the best - don't know how these guys scored a 5 star Qualmark rating. If your used to "proper" 5 star, then go to the Hilton or the Westin. This was a little dissapointing.

  • Stayed March 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank haydensydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
129 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed March 3, 2009

We had asked for early check in as we were arriving at 5am from SFO but they denied receiving that and I had made sure my travel agent had asked as well. We actually arrived at 4am and were sitting in the lobby at 5am. We asked for the early check in and were denied.
Yes the suites were large and high up but I didn't expect worn out furniture in the suite.
Staff were a bit aloof and stand offish but gave standard service, nothing extra.
The hotel was certainly not 5 star by a distance but had a great location to the port although in a struggling area!
We didn't eat there at all so we cannot comment on that.
Housekeeping had a lack of detail, missing soap and dirty glasses left on the balcony.
I would return as it was functional as a night stop for entry or exit of NZ

  • Stayed February 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank croakies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Quay West Auckland

Property: The Sebel Quay West Auckland
Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Auckland
#17 Family Hotel in Auckland
#18 Luxury Hotel in Auckland
#19 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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