I booked a ‘2 bedroom grand corner suite on the high floor’ as friends of ours had booked this before and had a spacious apartment style room with 180 degree views of the harbour/city. However, when we arrived we were given room 704 (on the 7th floor).
I asked why we were on the 7th floor and was told that it was the best room and had great views – this was not the case. We couldn’t leave the doors open due to the traffic noise and the views were blocked by surrounding office buildings. The room was dated, couches ripped and the beds were uncomfortable and lumpy.
I went back down to reception and asked the staff member to put us in the room we originally booked and paid for however she said she had already spoken to the manager and that the high floor rooms (which we had booked) were already full and that they couldn't’t do anything.
The manager did not come out to apologise and we were told that there was nothing that they could do. I asked if they could follow up with the manger and let me know why we didn’t get the room however no-one got back to me.
Parking is expensive ($27.00) and the service is substandard.
I definitely won’t be using this property again. On a positive note, the hotel is in a great location.
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- Also Known As:
- Quay West Suites Auckland Hotel Auckland Central
- Quay West Hotel Auckland
- Quay West Auckland
- The Sebel Quay West Auckland New Zealand