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“Amazing staff and brilliant hotel”

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The Sebel Quay West Auckland
Ranked #19 of 67 Hotels in Auckland
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing staff and brilliant hotel”
Reviewed January 20, 2012

We recently stayed in this hotel with two small children. Many thanks to Rachel the manager who still found us a room and even upgraded us on the second night after our helpful travel agent cancelled our booking. We arrived at 6pm with 2 tired children to be told we had no room, and read the email from the travel agent. She could see that we were very upset and even called all the other hotels on our itinery to ensure our bookings were correct.
Fab customer service and excellent rooms

  • Stayed December 2011, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vanessa e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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577 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Welwyn Garden City, United Kingdom
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 14, 2012

We had originally booked this hotel because of the position and good reviews. We became concerned with some of the more recent negative reviews. Honestly, I can’t understand them. The front desk staff couldn’t be more helpful and friendly. The room – it was a lovely suite – was in excellent condition and we had a wonderful view.

It is an aparthotel and only has a basic coffee shop/restaurant. It does breakfast lunch and dinner, which is adequate but welcome after a 26 hour flight! But it is preferable to go out to one of the very many good restaurants or bakeries nearby.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnBM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 14, 2012

Let me start by saying this is the first hotel in over 40 years of travel that charge you extra for paying by credit card - no mention on booking-very deceptive.
The other downside is no free internet.
Front desk personnel could be better trained in PR.
If these issues would be attended to, Quay West Suites would rank in my top 5 hotels.
Now the good news.
Great location.
Great rooms-air conditioned in each area.
TV in bedroom and in living area.
Full kitchen, laundry and dining area.
On site parking but reasonable additional cost-to be expected in many city hotels.
Spacious and clean.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VICTEETH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 11, 2012

From the moment we checked in staff were courteous and helpful. Free wifi. Spacious rooms (2 bed) and amazing views. The service was above and beyond. From pool maintenance staff remembering my sons name after a swim a couple of days later to front desk staff ever helpful and happy natures. Will stay again!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mummaoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 9, 2012

We spent 3 nights over the Christmas period in a corner 2 x bed apartment, which we shared with my sister, her partner and little daughter. Was nicely surprised at how spacious and well-appointed it was, especially given some of the comments suggesting the rooms were in need of some refurbishment. Perhaps they have been updating some of them and we were lucky? But anyway, we loved it. It had fantastic views of the harbour, a wrap around balcony, and everything we needed.

The staff there were extremely helpful. We arrived much earlier than planned (about 9am), and they apologised that the room wasn't ready (the stated time wasn't until 2pm, so we weren't expecting anything), but they offered to turn it around really quickly, so that by the time we had wandered out for a quick cup of coffee, everything was ready for us. Perfect and just what you want after a long flight.

Didn't try the cafe, but the pool upstairs was lovely and we had it to ourselves for our Xmas morning swim which was very nice!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HampshireHils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 8, 2012

We booked a 2 bedroom corner harbour view suite with 2 single beds in the second bedroom in July for a 3 night stay over the New Year holiday. When we arrived in our suite the second bedroom had a double bed not 2 singles. Sandra at reception explained that the hotel had no corner suites with 2 bed rooms,so we shuffled the family and accepted the suite.
The second room TV didn't work, as they were unable to fix it Jared the desk manager gave us free broadband and movies which was appeciated. The rooms are spacious, quiet, well appointed and the harbour views are great. The inhouse cafe is small but quite nice and a good spot for a drink after shopping. The only disappointment was that friends staying on the 23rd floor also had a 2 bedroom corner suite with harbour view and when we visited their suite it had 2 beds in the second bedroom. The fact that we mis-informed at check-in was the only disappointment about our stay.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thedoultonman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
Reviewed January 8, 2012

I regularly travel to Auckland for both business and pleasure and always try and stay at Quay West. The accommodation is excellent, always well presented, room service prompt, the staff are always very helpful and friendly. Not the cheapest spot in town, but for comfort, central location and a home from home I can't rate it high enough.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Quay West Auckland

Property: The Sebel Quay West Auckland
Address: 8 Albert Street, Auckland 1010, New Zealand (Formerly Quay West Suites Auckland)
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland
#16 Family Hotel in Auckland
#18 Luxury Hotel in Auckland
#18 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Quay West Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
The Sebel Quay West Auckland New Zealand

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