6 of us booked in August for a stay in March for a concert. Booking was confirmed .In February we were contacted and asked to pay in full within the next 24 hours or our booking would be cancelled.We negotiated another 48 hours and contacted others Decision was made that we had no choice but to pay as Auckland accommodation was at a premium and we would not find anywhere else.Most unusual to be asked for payment in full before we had stayed.On arrival all our credit cards were debited $100 to be refunded after our stay. Had great difficulty then in getting confirmation of our internet payment being received by the hotel. Not easy to access the hotel and we ended parking some distance away and walking back.
Rooms were varied. One couple had wet carpet from leaky bathroom and room didn't smell great either.The lifts were scary as they shook and creaked . Hotel is badly in need of refurbishment. Too many hassles encountered to mention.Wouldn't stay there again.
- Official Description (provided by the hotel):
- We are currently undergoing a full refurbishment, the photos you can see are our now completed rooms. The Restaurant and reception are currently being renovated. Surrounded by the shopping and entertainment streets of the waterfront. Grand Windsor Hotel blends a protected historic building with chic, contemporary interior design. It boasts a great location in amongst the smart boutiques of Queen Street, right in the heart of Auckland and just off the scenic harbour. ... more less
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- Also Known As:
- Accor Hotel Windsor Auckland
- Mercure Hotel Windsor Auckland
- Grand Windsor Hotel Auckland New Zealand