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“Excellent choice.”
Review of Pullman Auckland

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Pullman Auckland
Ranked #14 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent choice.”
Reviewed March 27, 2014

We stayed one night in February 2014. We thought the hotel was very nice and we especially liked the location. Beautiful area. Across the street from a beautiful park and many historic buildings nearby. Can walk to restaurants and harbor (though not close enough to carry luggage from cruise ship).

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarshaS456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, March 30, 2014
Dear "MarshaS456",

Thank you for choosing to stay with us at the Pullman Auckland. It was a pleasure to welcome you to the hotel. I very much hope you enjoyed your cruise and had the opportunity to see some of the breathtaking sights of New Zealand.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,316 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
New Zealand
Level 4 Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 26, 2014

Stayed for one night when taking our daughter to Taylor Swift concert. Had a one bedroom apartment which was nice and bright with full kitchen. Bathroom had no bath despite all photos of that suite on their website showing a bath. We had to wait just over an hour for our room even though we arrived at specified checkin time, but they did give us a free drink at the lobby bar. Room service food was very average. Lovely pool area and changing areas but too much chlorine in pool. My husband and daughter had sore eyes for a few days. Is in a good location if attending something at Vector Arena but be prepared for uphill walk back to hotel. Overall a nice property and would stay again in the right situation.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AHOFXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, March 27, 2014
Dear "AHOFXN",

Thank you for taking the time to provide a review on the Pullman Auckland. I am pleased that you and your family had a pleasant stay. Please accept my sincere apologies however that your room was not ready on arrival.

I will share your comments with the team. I am sure that this will serve as an encouragement to all of our staff to continue working passionately every day to enhance the quality of our services.

In the meantime, I would be grateful if you would kindly email me the name in which your reservation was booked. I would like to ensure that should we have the pleasure of welcoming you back in the future, that we ensure one of our suites and rooms with a bath is provided on your next stay. My email address is c.saunders@pullmanauckland.co.nz.

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson Nz
Level 4 Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 26, 2014

The Pullman is a very good friendly hotel close to the CBD. Our room had harbour view which was great but room rather small, especially bathroom.
All staff were excellent from arrival at entrance and valet parking to checkin and restaurant staff. None could be faulted. All extremely friendly and helpful.
Use the valet parking as it is much cheaper at $35 a day than the public parking under the building.
Overall a very pleasant stay

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank WinnieNelsonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, March 27, 2014
Dear "WinnieNelsonNZ",

Thank you for choosing to stay at the Pullman Auckland and for your lovely review about your stay. We hope to have the pleasure of welcoming you back soon. Please do not hesitate to contact me on c.saunders@pullmanauckland.co.nz if I can be of assistance with a future reservation. It would be my pleasure to recommend some of our larger room types and suites which may be more suitable and comfortable during your stay.

With kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 25, 2014

Stayed in the residential suite apartment for 4 nights for work. Beautiful hotel, check in was quick and the suite was perfect. The room was clean, kitchen amazing, bathroom splendid and lounge made you feel at home. The breakfast was okay, nothing to special. The bar was possibly a highlight likely as the staff were just super friendly. The cocktails were on point.

Room Tip: Stay in the new side of the hotel - request water view :)
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomad1899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, March 26, 2014
Dear "nomad1899",

Thank you for your lovely review. I am so pleased that you had a wonderful stay and you had the opportunity to enjoy the cocktails in our Omni Bar. We hope to see you again soon!

Kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pukekohe East, Auckland, New Zealand
Level 6 Contributor
219 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 24, 2014

As accor club members we are aware of the standards that the chain provides. The Pullman did not dissapoint. Rooms clean and well appointed. Staff friendly and efficent. Our only small critique is about the bar service which was very slow we felt. More staff needed in the cocktail hour would be a positive step for this hotel

Room Tip: Some rooms have a balcony view of the Harbour so ask about that
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this review, March 26, 2014
Dear "Tracy H",

I am delighted that you had a wonderful stay. I will share your kind comments and feedback with the team. I am sure that this will serve as an encouragement to all of our staff to continue working pasionately every day to deliver a superior service to our guests.

With kind regards,

Carly Saunders
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Romantic Hotel in Auckland
#13 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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