Stayed here for a night and sorry but this is not a 5 star establishment when compared to other hotels in Auckland. The bedroom was tired and small with an old air conditioning system that was very hit and miss on a warm evening. The bathroom was very small, hardly any room to move around - putting robes and slippers in there doesn't make it 5 star.
In the morning we were advised by the restaurant that our booking did not include breakfast, they called the front desk to confirm. As a result we had to return to our room to collect our booking confirmation which detailed breakfast as included at which point they finally allowed us in. Very poor when online booking inclusions do not flow through the the hotel.
Finally upon check out I was told we had over paid and due a refund. I was confused at this, at no stage during check in was I told that my credit card was being charged - most hotels simply take a swipe as security. To then only be offered a refund as cash rather than onto my credit card was disappointing, and also meant I did not have the choice as to how I wanted to settle my bill.
Much better hotels in Auckland so unlikely to stay again in the future.
- Official Description (provided by the hotel):
- With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more less
- Reservation Options:
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- Also Known As:
- Pullman Auckland Hotel Auckland Central
- Auckland Hyatt Regency
- Hyatt Auckland
- Pullman Auckland New Zealand