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“Service is A+ at this Auckland CBD Hotel”
Review of Pullman Auckland

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Pullman Auckland
Ranked #15 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 30, 2013

Stayed at this hotel for 3 nights over a weekend (Fri-Sun).

The hotel is billed as a 5-star hotel, and it definitely deserves that rating when it comes to the staff and their attentive service. From being greeted at the kerbside right through to the housekeeping and room service staff, everybody had a polite, helpful attitude and a smile.

Check in was easy, and reception has numerous check-in desks for busy periods, as well as a large foyer area with comfortable chairs. Staff were friendly and helpful.

The hotel has 2 towers, and we stayed in the older hotel tower (not the residential tower). The rooms were slightly dated, and not what I could consider 5-star standard, however they were pleasant enough for a short stay.

The room with 2 single beds was big enough for 2 people. The room lacked luggage space - there was no suitcase rack, and nowhere really to put a suitcase and open it unless you put it on the desk, or on top of the wide window sill covering the air conditioning duct.

The bathroom was small but functional. Shower is over bath - water pressure was decent. Room was booked for 2 people, however was only left 1 bathrobe and 2 towels. More towels were, however, provided by housekeeping when requested. Room also did not have a hairdryer, but housekeeping were more than happy to provide one when requested.

Room service was pricey and average. I ordered a club sandwich and fries ($24 + $5 tray charge). Sandwich arrived with extra ingredient (that I am allergic to) that was not listed in the menu, and so I had to have them remake it. Fries were average, quite greasy, but overall average-room service food. To their credit, it only took 20 minutes from order time to the food being delivered (albeit the need to be remade) which is good.

Did not eat in the restaurant or visit the bar.

Had a look at the gym and pool area but did not use it. Pool is bright and clean. Staff in the spa area are friendly. The pool also has an outdoor area opening onto it with a couple of sun-lounger type chairs for sunbathing (weather permitting, obviously). There was also a sauna and spa.

We could hear some street noise from the 7th floor (loud drunk people on their way home and police sirens) but these were minimal and not overly loud. Once we fell asleep we slept soundly and were not woken by outside noise.

Hotel holds $50 per night on a credit card for 'incidentals' so make sure you are aware of this if you plan on paying with a debit card or don't have a credit card.

Be aware that the hotel is on quite a steep hill, and walking from the city can be a bit of a work-out in terms of steepness, however it is only a quick 10 minute stroll to the main shopping area (Queen Street) in the CBD. It is also in very close proximity to Vector Arena, with the walk there taking 10 minutes also.

TIP: If you are going to Vector Arena, leave via the Basement carpark (Level B3) and come back in that way and save yourself the walk up the steep hill!

  • Stayed: November 2013, traveled with friends
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Thank madsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded December 4, 2013

Dear “madsin”,

Thank you for your amazing review of our hotel. The team and I are delighted that you had a wonderful stay. Your kind comments and constructive feedback will definitely serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am pleased to let you know that while the hotel was refurbished in 2010, we are in the planning stages of a refurbishment to the rooms in the hotel tower, which will also give us an opportunity to add certain features to the room, in order to make our guests more comfortable.

Thank you again for taking the time to provide a review on the hotel. We very much look forward to welcoming you back to the Pullman Auckland in the future.

Kind regards,

Carly Saunders
Quality and Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,441 - 1,447 of 2,402 reviews

Reviewed November 27, 2013

We came to Auckland on a business trip and were placed at the Pullman by our client. When traveling for business, we don't often get to pick our hotels, so sometimes it can get interesting and not in a good way. So we are very happy when we are put up in a comfortable, clean place that is well located, as is the case with the Pullman. Each morning we enjoy a very nice buffet breakfast with many choices and an omelet chef. The staff at the hotel are very friendly and will do whatever they can to make us comfortable. I would stay here again.

  • Stayed: November 2013, traveled on business
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Thank Martikafo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded November 28, 2013

Dear "Martikafo",

Thank you for your fantastic review of our hotel! The team and I are delighted that you had a wonderful stay and that we were able to make you feel comfortable and looked after.

We hope to see you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Rooms
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Review collected in partnership with Accorhotels.com
Thank Damian C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded November 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 26, 2013

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com
Thank Tony M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded November 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 25, 2013

We stayed two nights. The food and wine downstairs at the cafe was so good that after walking around the city for 30mins we returned to have dinner there. The concierge and reception staff were very attentive. The room was very comfortable and the view was lovely; looking out over the harbour. We had a fantastic stay. I would not hesitate to recommend this hotel. Everything seems to be downhill, so be sure to save some energy for the crawl home.

  • Stayed: November 2013, traveled as a couple
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Thank Josephinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded November 26, 2013

Dear “Josephinx”,

Thank you for your wonderful review and for recommending our hotel to other travellers. Our team will be pleased to read that you had an enjoyable stay. We look forward to seeing you again soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

Stayed for 3 nights. Everyone from concierge to check-in staff very friendly and helpful. Resturant meal was very good with great service and reasonably priced. Located near to a huge park it is centrally located, although on top of a hill so bare this in mind if you have bags to carry/items to push from the pier/bus stop in town. Room was well presented with a wide range of spa/pool activities. Would definitely stay again. A botique style hotel as compared to other market chains. Glad i chose it.

  • Stayed: November 2013, traveled as a couple
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Thank Ss770640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded November 25, 2013

Dear "Ss770640",

Thank you for choosing the Pullman Auckland. I understand it was a first visit to the city for you and I very much appreciate you choosing us as I am aware that you had a selection of hotels to choose from when booking your stay.

The team and I are delighted that you had an enjoyable stay. Safe travels and we look forward to seeing you again soon.

Best wishes,

Carly Saunders
Quality and Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

This is my fourth trip to NZ for work and the only constant is the great service from the Pullman. The rooms are comfortable and clean, but the service and care from the staff is exceptional...this is what keeps me at the Pullman and not the Sofitel.

  • Stayed: November 2013, traveled on business
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Thank GMSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, Quality and Attitude Manager at Pullman Auckland, responded to this reviewResponded November 24, 2013

Dear “GMSL”,

Thank you for your wonderful review and kind comments. The word ‘exceptional’ is the highest praise we can ask for when it comes to service. We look forward to welcoming you back soon.

Kind regards,

Carly Saunders
Quality and Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Auckland

Address: Cnr Princes St and Waterloo Quadrant, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland Central
#5 Spa Hotel in Auckland Central
#10 Family Hotel in Auckland Central
#10 Business Hotel in Auckland Central
#12 Romantic Hotel in Auckland Central
#14 Luxury Hotel in Auckland Central
Price Range: $141 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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