Stayed at this hotel for 3 nights over a weekend (Fri-Sun).
The hotel is billed as a 5-star hotel, and it definitely deserves that rating when it comes to the staff and their attentive service. From being greeted at the kerbside right through to the housekeeping and room service staff, everybody had a polite, helpful attitude and a smile.
Check in was easy, and reception has numerous check-in desks for busy periods, as well as a large foyer area with comfortable chairs. Staff were friendly and helpful.
The hotel has 2 towers, and we stayed in the older hotel tower (not the residential tower). The rooms were slightly dated, and not what I could consider 5-star standard, however they were pleasant enough for a short stay.
The room with 2 single beds was big enough for 2 people. The room lacked luggage space - there was no suitcase rack, and nowhere really to put a suitcase and open it unless you put it on the desk, or on top of the wide window sill covering the air conditioning duct.
The bathroom was small but functional. Shower is over bath - water pressure was decent. Room was booked for 2 people, however was only left 1 bathrobe and 2 towels. More towels were, however, provided by housekeeping when requested. Room also did not have a hairdryer, but housekeeping were more than happy to provide one when requested.
Room service was pricey and average. I ordered a club sandwich and fries ($24 + $5 tray charge). Sandwich arrived with extra ingredient (that I am allergic to) that was not listed in the menu, and so I had to have them remake it. Fries were average, quite greasy, but overall average-room service food. To their credit, it only took 20 minutes from order time to the food being delivered (albeit the need to be remade) which is good.
Did not eat in the restaurant or visit the bar.
Had a look at the gym and pool area but did not use it. Pool is bright and clean. Staff in the spa area are friendly. The pool also has an outdoor area opening onto it with a couple of sun-lounger type chairs for sunbathing (weather permitting, obviously). There was also a sauna and spa.
We could hear some street noise from the 7th floor (loud drunk people on their way home and police sirens) but these were minimal and not overly loud. Once we fell asleep we slept soundly and were not woken by outside noise.
Hotel holds $50 per night on a credit card for 'incidentals' so make sure you are aware of this if you plan on paying with a debit card or don't have a credit card.
Be aware that the hotel is on quite a steep hill, and walking from the city can be a bit of a work-out in terms of steepness, however it is only a quick 10 minute stroll to the main shopping area (Queen Street) in the CBD. It is also in very close proximity to Vector Arena, with the walk there taking 10 minutes also.
TIP: If you are going to Vector Arena, leave via the Basement carpark (Level B3) and come back in that way and save yourself the walk up the steep hill!
- Official Description (provided by the hotel):
- With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more less
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- Also Known As:
- Pullman Auckland Hotel Auckland Central
- Auckland Hyatt Regency
- Hyatt Auckland
- Pullman Auckland New Zealand