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Pullman Auckland
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Reviews (2,527)
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1,702 - 1,707 of 2,527 reviews
Reviewed May 19, 2013

I've stayed here a couple of times now - once in a fairly standard exec room which was good value and about exactly what you'd expect in a business focussed hotel; once in a very good suite in their apartment section, and this rated highly.

Plusses are pretty good value, a very good gym and large indoor pool/spa complex which is handy when travelling, and an ok location 5 minutes from downtown.

I've also found the staff very good, well trained and ready to go the second mile.

A couple of things need sorting - the internet access procedure is clunky when transferring from the "free internet" which is too slow to bother with, to the paid service

Its also another hotel which now whacks you with extra fees for using a credit card, even in its restaurant, which irritates as debit cards often aren't a convenient alternative for business travellers. Hotels shouldn't do this.

Room Tip: There's plenty of harbour view rooms, so make sure to ask for one
  • Stayed: May 2013, traveled on business
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Thank John2a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this reviewResponded May 26, 2013

Dear John2a,

As a Senior Contributor I value your opinions, so thank you for taking the time to share them with me. I am glad that you were able to experience our facilities – both the gym and pool facilities are popular with business travelers, providing the perfect place to wind down after a busy day.

I am not sure what you mean when you say our internet is “clunky”, but I have organised our IT Solutions Manager to look into to see if he can discover what issues you could be having with our paid service. During your next stay if you still haven’t experienced any changes I would really appreciate it if you could advise our IT Solutions Manager or reception staff so we can look into it straight away.

With regards to your comments on the credit card surcharge, this is simply there to cover the fees that the banks impose on credit card transactions.

We look forward to welcoming you back to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

Friendly staff, great food, peaceful room. Home away from home. The quality of my stay is always at a high standard and I will continue to return. Location is another great plus as it is located in the heart of the city and a short stroll to everything.

  • Stayed: May 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank Ray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this reviewResponded May 26, 2013

Dear Tomo1963,

Thank you for choosing our hotel as your “home away from home” for business travel. I am proud that my team consistently produces a high standard of service to ensure every stay you have with us is an enjoyable one.

I look forward to welcoming you back again soon.

Kind regards,

Rob McIntyre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

On arrival my reservation was not accurate. Used a combination of complimentary night and paying night but it seemed to cause issues. On departure the same issue ocurred.

The stay at the hotel was great!!! Excellent service, great staff, great food, and the rooms were fantastic.

Thanks for the stay.
Regards
John De Bono

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Kiwi_From_Dunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this reviewResponded May 26, 2013

Dear John,

Thank you for your review of our hotel and for your positive comments on our excellent service, great staff, fantastic rooms and great food.

Apologies for any confusion caused during check in/departure with regards to your reservation, but I am glad we were able to sort this out for you.

Thank you for staying with us and for recommending our hotel to others.

Kind regards,

Rob McIntyre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

Our group of 30 stayed at this hotel for 4 nights. The check in was smooth and the staff very friendly and helpful. It rained for the first couple of days and it was no trouble to use one of the hotels large umbrellas if you needed one. Our room/suite on the third floor faced the street and had no view at all! This really didn't matter as we weren't in our rooms that much. The two single queen sized beds were comfortable and took up most of the first room. The bathrooms were as expected in a Pullman and the room offered a separate sitting room to spread out in with tv and couch to relax on. The wifi in this hotel really lets it down. It doesn't work. You can get free wifi if you can wait for slow downloads or in desperation pay money to get a faster connection...even this was not good with our iPad. We ate breakfast in the hotel once (expensive for a light continental at $25). There's a comfy foyer with adjacent bar for meeting friends. The university is nearby and we saw lots of graduates in their gowns wandering around most days. The Auckland art gallery is a must and a short 15 minute walk away. Beware that most of Auckland is hilly and requires stamina to go up and down to the cafes and bistros. Taxis back up hill to the Pullman though we're very reasonable from the CBD.

  • Stayed: May 2013, traveled with friends
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Thank Calajam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this reviewResponded May 26, 2013

Dear Calajam L,

Thank you for providing feedback on our property. It appears that you have discovered all the advantages of our location, being just up from the busy main street, but perfectly placed opposite Albert Park and the University and up the road from the Auckland Art Gallery.

I understand your comments regarding our complimentary Wi-Fi and we are currently looking into this. Unfortunately apple products do not have the best antenna for signal for wireless so this would’ve compounded the connecting issues.

Thank you again for your review.

We look forward to welcoming you back to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

This was our last night in Auckland, and we wanted a little comfort. We in fact got luxury! It was a two bedroom apartment, with a kitchen and lounge in between. Each room had it's own bathroom and with 3 TV's there were no arguments! Walking distance to the harbour, it was a lovely end to our holiday. Staff were wonderful, the hotel was clean and upmarket. Breakfast was superb. Great value sue to our Advantage Plus card. The 4 of us ate for $35!!

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank PerthAnnieAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this reviewResponded May 26, 2013

Dear PerthAnnieAus,

Thank you for providing a review on our hotel. I am so glad that you and your family enjoyed your stay with us and were able to make use of your Advantage Plus discounts. Thank you also for your comments on our wonderful staff and clean hotel, we truly appreciate your remarks.

Our two bedroom residences are fantastic for families looking for extra room, and with so many TV’s there are no arguments when it comes to channel preference.

With such a great review, I hope you manage to schedule some time to come back to visit us again so we can impress you all over again.
Kind regards,

Rob McIntyre
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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