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“New Years” 5 of 5 bubbles
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland Region, New Zealand
Level Contributor
178 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“New Years”
5 of 5 bubbles Reviewed January 6, 2013

We stayed at the Pullman for New Years. We have stayed here before (for the Rugby World Cup opening night), and once again we found this Hotel to be excellent. We also enjoyed our breakfast the next morning, and found staff to be very attentive

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeezS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, January 14, 2013
Dear LeezS2,

Thank you for staying in and reviewing our hotel again. It is great that you have again experienced the same high level of service as you encountered during your first stay. We are very grateful for your repeat stay.

We look forward to welcoming you back to the hotel for your next stay.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,135 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Christchurch, New Zealand
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

The thing that made our stay really great was the service from the staff. From the very first greeting from the valets right through to the check in. The service from each individual was outstanding and made us feel very welcome. Well done to all the team...excellent service all round!

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MeffnDiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, January 14, 2013
Dear MeffnDiv,

Thank you for your truly great review on our hotel, especially with regards to our friendly staff. Our team work very hard to ensure that our guests enjoy their time with us and I am so glad that you experienced this dedication during your stay.

I have passed your comments on to the team and they truly appreciate your feedback.

We look forward to welcoming you back again in the future.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

Our family stayed here for one night at the end of a three-week trip to New Zealand. We were ready for an exceptional hotel stay and the Pullman did not disappoint! Attention to detail and service, exceptional. The Concierge was most helpful with bag storage, directions to attractions and recommendations for restaurants in the area, and arranging for transport to the airport. Waterfront and Sky Tower are a pleasant ten minute walk passing the Albert Park. Room quality, also exceptional. One of the reasons I chose the Pullman was because of the two-bedroom suite. Our two children had their own room with a nice lounge area and kitchenette in between the two rooms. Room was very comfortable and quiet - very little street noise as the hotel is located a couple of blocks off of the main street through town. The bathrooms were spotless and and soaking tub a dream after 3 weeks of holiday park showers. Good quality bed and bath linens, the robes are a nice touch. Food quality in the cafe for both lunch and breakfast was very good but a bit pricey. We weren't able to take advantage of the pool or spa facilities because of our short stay but they looked very clean and welcoming. Definately would stay here again!

Room Tip: Ask for a higher level floor if you are worried about street noise. We were on the 11th floor and h...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosebud59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, January 14, 2013
Dear Rosebud59,

Thank you for your glowing review and for choosing to stay with us. It is great that the whole family was able to have a Pullman experience, but what a shame you did not make it down to the pool and spa facilities. Hopefully your next visit will allow for more time to enjoy this hotel offering.

Our two bedroom suites are the best room types for families, as us parents can have some independence from the kids with the separate rooms, but still come together in the linked lounge area. But I am sure you discovered that whilst staying!

We look forward to welcoming you and the family back to stay with us on your next visit to New Zealand.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 3, 2013 via mobile

I stayed at the Pullman for four nights and could not fault it at all. Staff were friendly and efficient. Taxis were organised quickly if required. I didn't have a chance to dine but the menus looked good. The lobby bar is a great spot with a nice outdoor seating area. Housekeeping was great too. The pool in the spa was good and there were lots of other treatment options which unfortunately i had to time to partake in. I will definitely be back!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bubblykiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, January 14, 2013
Dear bubblykiwi,

Thank you for your feedback. We are truly humbled by your comments. I am glad that you had such a fantastic stay and that our staff were a contributing factor to your enjoyable Pullman experience.

I hope you will dine with us during your next stay as I am sure you will enjoy the 5 star cuisine our restaurant has to offer. Remember to book a spa treatment in advance for your stay next time so you don’t miss out.

Thank you again for your kind comments.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 3, 2013

The Pullman is the oldest 5* hotel in Auckland, some of the fabric of the hotel is beginning to show it's age. However the attention to customer service is excellent. There was a problem with the one of the windows in my room, unforunately as the hotel was fully booked a room transfer was not an option. The hotel manager Sergy, arranged for maintenance to be there within the hour to sort the problem out, as a gesture of goodwill my overnight car park charges were waived. The quality of the room was excellent, considering The Pullman is a big corporate venue, the attention to detail was commendable. The location is great too. When I visit Auckland again, this would definiately be a place I would choose to stay.

  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blunds68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, January 14, 2013
Dear Blunds68,

Thank you very much for your great feedback on our hotel. I thank you for giving our team the chance to go over and above to assist you with your room concerns so you could have an enjoyable stay in the absence of another room being available.

We would love to welcome you back to the hotel again soon.

Thank you again for giving us such a great review.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

Stayed here for one night in December.

Staff were very helpful and welcoming, and especially helpful when we had an issue with parking when checking out.

Gym and pool facilities were excellent and we both enjoyed a workout and swim before heading out too dinner - great location for hitting the city too.

The room was clean and spacious, comfortable bed. But definitely showing its age and looking a little tired.

Overall an enjoyable stay.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeyB69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, January 14, 2013
Dear MikeyB69,

Thank you for your positive review of our hotel. I thank you especially for your great comments on our helpful staff, room, pool and fitness facilities.

Pullman Auckland is a great base to see the city from with plenty of restaurants and activities within walking distance, or a quick taxi ride from the hotel.

We look forward to welcoming you back to the hotel again soon.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#5 Green Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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