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“Not Five Star” 3 of 5 bubbles
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Waiheke Island, New Zealand
Level Contributor
131 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
“Not Five Star”
3 of 5 bubbles Reviewed March 25, 2011

Used my Advantage Plus complimentary night for a birthday treat but this hotel is not what I expect from a 5 star property. Reception staff OK but a little cold. Rooms need a refurbishment, especially the bath room where the taps had bits missing and the towel rack fell into the bath. No seperate shower, just a shower over the bath. Towels well past their use by date, small and not absorbent, having lost that supersoft feel. More the sort of towel you would find in a second rate bed and breakfast. The room was only set up for one person and we had to ask for second set of bath robes and slippers. With the experience of the room we chose to eat elsewhere rather than chance the lobby restaurant. When I book a five star hotel I expect better than the Pullman Auckland delivered, there are much better 5 star hotels in Auckland.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAuckland, Public Relations Manager at Pullman Auckland, responded to this review, March 29, 2011
Dear Guest

We are very sorry to hear that your stay with us was not as you would have expected from a 5-star property. The property received an extensive renovation of all rooms and public areas in 2010. It is unfortunate that the room you were allocated needed repair, and that the set-up of your room was overlooked.

On your next visit to Pullman, should you like to have a separate bath and shower, may I recommend you stay in one of our Residence Rooms? These rooms are significantly larger and are fitted with a separate bath and shower, all have large balconies and most have full kitchens.

Also, if you would be so kind to contact me personally and advise me of your room number during your stay, we will ensure engineering does the needful.

Thank you again for providing your review and helping us to correct our oversights.

d.graesslin@pullmanauckland.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,135 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Exeter, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 13, 2011

Rooms and amentities are as expected, finished to a good 4-5 star standard. With the change in ownership the top floor restaurant has been closed, leaving just a ground floor bar and restaurant. Executive rooms include complimentary access to a very good high floor lounge with drinks, canapes, internet etc.
Really just finding its feet after the brand change.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with OctopusTravel

Helpful?
Thank Exetergasdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAuckland, Public Relations Manager at Pullman Auckland, responded to this review, March 29, 2011
Dear Guest

Thank you for taking the time to provide us with your positive feedback in regards to your experience in our Executive Lounge.

We would however like to clarify that that the top floor restaurant closed since 1999. Since then, it has been an Executive Lounge, a Cocktail bar; and since 2008, it has been successfully operating as a venue space. While we are still finding our feet, we are confident that our guests will come to appreciate the many exciting changes we have planned for this beautiful property.

We look forward to the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed March 11, 2011

We checked into the Pullman hotel the day it changed from the Hyatt to the Pullman. Upon checkin we were taken to a regular hotel room. The room was on the smaller side - reminded me of a new york city hotel room size. We had booked a 1 bedroom residence suite. The gentleman who brought the baby cot to the room helped to sort things out and quickly took us to the residence wing of the hotel. To my delight we got a 3 bedroom suite. It was perfect for us traveling with a 2 year old. Everyone was very accomodating. I had asked if the glass coffee table could be removed because i worried about it tipping over onto my daughter and they were more then happy to take it away. There was a full kitchen and a washer/dryer in the apt/suite. A true luxury when you're traveling with small children. We were so delighted with our room and stay we changed our plans for later in the week and cut short our trip to the bay of islands and checked back into the Pullman for another night before we left new zealand. We'd definitely stay here again!

  • Stayed January 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank happyfamilyinnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAuckland, Public Relations Manager at Pullman Auckland, responded to this review, March 13, 2011
What a wonderful review you have provided us with, thank you.

We apologize that in the first instance the allocation of your room was incorrect, however are pleased to hear this was immediately rectified. Accommodating special requests is one of the many services we provide in a bid to exceed guests expectations. We are delighted we were able to make your stay family friendly, and that you opted to stay with us an additional evening.

We hope to welcome both you and your family again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed March 10, 2011

The Pullman Auckland is still widely known as Hyatt which it used to be untill recently. With the new name came a renovation so that the room and the bathroom stilled looked pretty new and fresh. The room was simple, not overfly overly fancy. What I disliked abou the room was that there was no safety box to lock valuables, something I would have expected from a hotel of this category.

Locationwise it is not too far away from Queen Street, maybe five to ten minutes walk. Coming back takes longer as one has to climb the hill on which teh hotel lies. I somewhat had the impression that is not really in the heart of the city while also not really being to far away.

The inhouse restaurant - where also breakfast is served - is good and not too expensive. It was also quite well frequented when I went there which is certainly also caused by the lack of eateries nearby the hotel.

  • Stayed March 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thehamburgian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAuckland, Public Relations Manager at Pullman Auckland, responded to this review, March 13, 2011
Dear Guest

Thank you for taking the time to review our property. While the walk up the hill can be a little exhausting on a hot day, once on top, Pullman Auckland is uniquely different from other CBD hotels in that the views it offers of the harbour and parks is spectacular. We hope you enjoyed and benefited from this.

We are very sorry to hear the safe was missing in your room. I would be most grateful if you can please contact me direct, provide me with your room number so that I can personally see to it this oversight doesn’t occur again – d.graesslin@pullmanauckland.co.nz

We hope to welcome you back to Pullman Auckland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 23, 2011

This hotel used to be a Hyatt Regency and was recently rebranded to Pullmann (accor). One wing offers hotel rooms, the newer wing contains serviced apartments. Both parts of the hotel share the wellness area, so pool and gym can get very crowded in the evening. However the gym is well equipped and the pool (for hotel standards) is very large.

The rooms are good and refurbished, however not really large. You can get a nice view over Albert Park and the city. However the location is not perfect, to Queen Street it is a ten minutes walk. If the room is facing the street in front of the hotel it might be a bit noisy, also inside the room.

  • Stayed September 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sultanbinaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, UK
Level Contributor
136 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed February 20, 2011

Stayed here for 3 nights whilst visiting Auckland. Our room was comfortable and spacious with a view of the harbour between adjacent buildings. We found the staff friendly and helpful; when we checked in, we were told we had a room with a king size bed but found we had been allocated a room with a queen size. This was quickly sorted out by the staff on reception.
The pool and gym here are really good and there is also a jacuzzi, sauna and steam room. The facilities were better than more expensive hotels we have stayed in.
Our only gripe was the cost of the breakfast. $25 for the continental option which was plentiful but a bit bland.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with OctopusTravel

Helpful?
Thank feelymerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAuckland, Public Relations Manager at Pullman Auckland, responded to this review, February 23, 2011
Thank you for posting your review and sharing your experience with us. We are sorry to hear there was a mix-up with the allocation of your room, but are pleased to hear this was promptly and professionally managed.

We appreciate your comments regarding the pricing/offering of our continental breakfast and will look into this matter further. We look forward to welcoming you again in the not to distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 20, 2011

My wife and I had a very enjoyable stay at the Pullman(used to be Hyatt Regency) in the CBD. We booked a king suite deluxe room and were happily given a corner suite harbor view. The location was perfect and the service very good. The suite was nicely furnished, had a full kitchen, and a dynamite wrap around balcony terrace.

They arranged our airport transfers with Tim Soper of Transfers New Zealand.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank blairs1335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAuckland, Public Relations Manager at Pullman Auckland, responded to this review, February 23, 2011
Our aim is to always exceed guest expectations, and we’re pleased to hear we were able to upgrade you to a corner suite. We hope to welcome both you and your wife again here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Booking.com, Orbitz, Agoda and Priceline so you can book your Pullman Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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