This hotel ended our holiday in New Zealand and we had 3 nights there. Unfortunately it was a very bad end to an otherwise good accommodation experience throughout both North and South Islands.
To start when we arrived at 3.45 in the afternoon we were told that only 1 room was ready. There was no apology for this or explanation and we were also told that one of the rooms had a really good view as it was higher and the other one didn't. This was obviously a real disappointment and we asked why we couldn't have both with a good view but were told there were no more rooms. We booked both rooms at the same time about 3 weeks before so it was hard to believe.
The Location is pretty good although they didn't explain that it has 2 entrances on completely different streets which would have been helpful as when our friend came to meet us she went to the other entrance!
When we got back about 5.30pm to collect the other key the girl on the desk said she had to go and see a supervisor and disappeared for about 10 minutes. Again no explanation of why or apology?
The room was very large although we had upgraded to a suite so it was no better than it should have been. The view was rubbish - there was a balcony but it overlooked a multistorey carpark.
The room did have everything so I can't particularly fault it - even a washing machine but once again the service let it down as the first morning the alarm on the room's clock radio went off at 7am. No one had turned it off!!
The swimming pool in the main hotel is pretty poor - OK if you are in it on your own but it is so narrow that if there were more than 1 person in there it would be a problem and it is too narrow to swim widths! Also you have to collec the towels from reception. Reception is really busy and on the main street so there is no way you want to go down there in your dressing gown to get a towel. Why can't they be at the poolside??
The lifts are a nightmare. Each person in the lift has to use their own key card to swipe for the lift to work but that often doesn't work so you end up missing your floor. I was only 1 flight up so I asked a member of staff where the stairs were so I could walk up and he told me that there weren't any - only for staff!
When we came to check out surprise surprise there was a problem. It had been paid for on Expedia but the man on the desk insisted I gave him my card to "release" it as he had taken an imprint of it when I arrived. I thought this was strange but he was insistent and before I knew it he had put 2 nights for 2 of us through on my credit card even though it had quite clearly been paid. When I questioned it he was most rude and it was only when another member of the front desk put him straight that he realised his mistake. There was no apology and when I mentioned this he argued back.
The final thing was that the front desk had ordered us a taxi for the airport telling us it was a special rate. Of course when we got to the airport there was no such special rate and the taxi company couldn't understand why they had told us that.
There are plenty of hotels in Auckland so whatever you do don't stay here. We stayed in a very good Hertiage hotel in Nelson so it isn't Heritage which is a problem but this particular one was really poor from start to finish.
- Official Description (provided by the hotel):
- Art deco; historic landmark refurbished in 1998. ... more less
- Reservation Options:
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- Also Known As:
- Heritage Auckland Hotel Auckland Central
- Heritage Hotel Auckland
- Auckland Heritage Hotel
- Heritage Auckland New Zealand