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“Not a bad place to stay all in all”
Review of Heritage Auckland

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Heritage Auckland
Ranked #9 of 67 Hotels in Auckland
Certificate of Excellence
Whangarei, Northland, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not a bad place to stay all in all”
Reviewed September 12, 2013

So my friends and I stayed up in the Nelson St suite and apart from the crumbs on the couch, dirty dishwasher and un vacumed carpet we really liked it. The front desk was helpful but the roof top spa was a little cold. I would defo return again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jozzalin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 18, 2013
Dear Jozzalin S,
Thank you very much for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted that we have on the whole delivered service levels that have exceeded your expectations and have noted the the housekeeping concerns which have been discussed with my team and while disappointing to read these it is most important that we understand where we have done well and where we have to continue to monitor.
We do look forward to hosting you at Heritage Auckland sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
London, Canada
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 8, 2013 via mobile

This is an old store converted to a hotel. It has wooden floors. We stayed in a family room with a queen bed and there were 2 beds in a separate room. Rooms were large, clean but not very sound proof. Location was central. Several restaurants near by. The observation tower was across the street. Service was good.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 314pi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 9, 2013
Dear 314pi,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted my team have been able to share with you The Heritage Experience and look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, NJ
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 7, 2013

Sensational front desk staff (thank you, especially Neil, for all your help!) to answer many questions and help with needs, beautiful hotel, and especially beautiful rooms. Ours faced the SkyTower, which you could see lit from the bed - and the bed was the most comfortable we'd been in in over 30 properties in six countries thus far. Clean, no chipped furniture, this hotel is top of the line. Bit of a strange layout with the pools - one in the older tower wing has an indoor pool, older very hot jacuzzi with jets not working properly (our only complaint), and one very good piece of multiple gym equipment and free weights. Other outdoor rooftop pool, newer jacuzzi (needs to be higher heat), and brand new gym equipment but no free weights. Laundry on each floor, excellent restaurant, an hour of free Internet access, a business center with a working computer, availability of a converter for a $25 refundable deposit - this hotel has everything a travelling guest needs as a base to get ready for the next set of less comprehensive services. This is a great option, one night or longer.

Room Tip: Ask to stay in the historic wing (vs. the tower wing).
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 8, 2013
Dear David M,
Thank you for sharing with our readers your delightful comments relating to your recent stay at Heritage Auckland. I am very pleased our team have been able to deliver The Heritage Experience , my eat and sleep teams work very hard to deliver excellent service everyday. I do note your comments relating to our play components as I write this response we should have these issues remedied. We do look forward to hosting you again sometime very soon and do hope the rest of your adventure through New Zealand is a very memorable one.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2013

We used this hotel as we had a function to attend there, making it much easier to get ready before and go home afterwards.

My first impression was that it's well appointed and the staff conducted themselves very well. Check in was very easy, and made sure all our questions were answered.

The room as one of their basic rooms, but had plenty of space and facilities. The bed was massive, the chairs comfortable, and the kitchen facilities were very good. From November 2012 the entire hotel became smokefree, so there was no residual smokiness or mess on the balcony.

Our function was fantastic, with great service from the Heritage staff in their ballroom. They finish functions and have them cleared out by midnight, which is good for hotel guests.

The next morning, we both woke up well after a great sleep, and had buffet breakfast as part of our package. Hectors Restaurant covers a very wide range of breakfast options such as cooked, continental, Asian and a raw breakfast bar. The raw breakfast bar and their coldpress coffee were a highlight for me, and was probably the best hotel breakfast I have had.

checkout was smooth, but the valet service did take around fifteen minutes. That was the only downside I had, but I believe this was more around staffing levels between their two entrances.

Overall, I would go back for another night out in the city, and would take the Bed and Breakfast package again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theworldsfastestslot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 8, 2013
Dear theworldsfastestlot,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am most delighted that we have been able to introduce you to The Heritage Experience including the Eat and Sleep teams who have a great sense of ownership over ensuring all guest leave with fantastic memories. I have noted the point on our valet service and we do look to ensure we provide a very efficient service to complete our guest experience.
We do look forward to hosting you sometime very soon when you next visit Auckland city.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blenheim, New Zealand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 5, 2013

I know there is merit in trying to be energy efficient but the lighting in my room was so dull it was depressing. The shower over bath was not ideal and leaked on the floor. Please improve the lighting in the rooms.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 8, 2013
Dear Lex H,
Thank you very much for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am pleased from reading your opening comments that you did have a great stay with us and also note your observations on lighting and shower areas could be improved upon. My leadership group will work through your points and do look forward to hosting you sometime again very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neiafu, Tonga
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 4, 2013

Stayed here for a month!
good sized rooms, and room facilities.
AWESOME gym, spa, sauna, lap pool!!!
onsite restaurant
helpful and approachable staff/management!
good location - handy to shops and attractions but still quiet!
probably the quietest room noise i've had EVER!

Room Tip: pack your swimming gear!
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greg.just
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 8, 2013
Dear greg.just,
Thank you for sharing with our readers comments relating to your recent long stay with us at Heritage Auckland. We are delighted to read that you enjoyed your stay with us and my team do look forward to welcoming you back to enjoy The Heritage Experience sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

I stayed at the Heritage with a large group on a recent work trip and was very impressed. Centrally located, the rooms were clean and so spacious. The service was fantastic and it was easy to get around Auckland using the hotel as a base. The dining area where you can have breakfast, lunches and dinners was very funky - extremely high ceiling with an almost piazza-like feel to it. Had buffet breakfast and a la carte dinner there and the food was great too. Nothing spectacular, but delicious and well proportioned. My ONLY suggestion - my room did not have a lock on the bathroom door - this would have been appreciated, as I was sharing with a colleague. Would definitely recommend this hotel for couples, families, business travellers, solos - anyone!

Room Tip: Ask for a room with a view, otherwise you might find you're closed in by walls of neighbouring b...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelBug2387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, September 8, 2013
Dear TravelBug2387,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted we have been to introduce you to The Heritage Experience and to read that you enjoyed your stay with us. I have noted your comments for my leadership team to work on and would look forward to hosting you sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#10 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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