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“Geary location,great value friendly 超值,地點好,友善” 5 of 5 bubbles
Review of Heritage Auckland

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Heritage Auckland
Ranked #9 of 68 Hotels in Auckland
Certificate of Excellence
Marion, South Carolina
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Geary location,great value friendly 超值,地點好,友善”
5 of 5 bubbles Reviewed July 6, 2013 via mobile

Great value for the money, well located,harbor,Britomart,Skycity and many major attractions many good resturants were within walking distance. Front desk and concierge were very helpful and everybody smiled at you. Breakfast Buffet was deliciouse with good variety, I had steam rice miso soup smocked saimon every morning for 4days,so happy! Free Internet two hours everyday which was hard to find in NZ. Hotel is a historic building well renovated and tasteful decorated. Ask for deal of stay two night get one mor night free or stay 3 nights and get free buffet breakfast deal. We went back and stayed one night after we had to make a detour from Queenstown due to snow storm.
超值,地點適中。港口,交通中心,觀光主奌,好餐廳都在步行距離內,免費觀光車站就在附近。櫃台很稱職,每個職員殾面載誠懇的笑容。早餐可口又多樣,我天天吃米飯,魚,味噌湯,連吃四天,高興死了。免費無線上網每王二亇小時,這在紐西蘭是很難得的。旅館是歷史古蹟,寬敞舒適典雅,值得推薦。訂房時問他們的住二天送一天或住三天送早餐的方案。

Stayed June 2013, traveled as a couple
Helpful?
Thank donald1937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 8, 2013
Dear donald1937,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted we have been able to share with you the Heritage Experience including our Sleep and Eat moments. I am equally delighted you made the decision to return and experience our service again. I do hope that you have enjoyed the rest of your time in New Zealand and do hope that we can welcome you back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,651 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (453)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Rotorua, New Zealand
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 3, 2013

My wife and I stayed here for 3 nights. We were in the Tower Block but you need to tell locals there are 2 Heritage lobbies Nelson St and Hobson St as we had 2 meetings that we had to walk out on to the street. The hotel is Fantastic, service is as you would expect. Was a nice touch to have a card and chocolates left for my birthday. Bed was super comfy. Close to sky, walk distance to everything we wanted

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, August 11, 2013
Dear Ian M,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted we have been able to share with you The Heritage Experience focused on ensuring your stay is memorable and enriching. I have noted your comments about our 2 entrances and will continue to ensure lift our profile with our Auckland guest.
We do look forward to hosting you again sometime very soon.
Kind Regards

Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new zealand
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

This has to be a favourite and it is worth a little more money as the facilities and service is wonderful. Our rooms for both stays were huge and luxurious. LOVE IT!! The spa is good and clean and there is also a tennis court on the roof.

Room Tip: Both the old hotel and the new wing are apparently great. We love the older side
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank moaiisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear Moaiisle,
Thank you for sharing with readers comments relating to your recent stay at Heritage Auckland. I am delighted "The Heritage Experience" exceeded your expectations and do look forward to welcoming you back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
4 of 5 bubbles Reviewed June 27, 2013

We found the 'Stay Longer" package in the Hotel WIng a great deal. The Deluxe Suite was spacious, comfortable and well appointed with a view over the harbour and of the harbour bridge. The staff were very accommodating allowing us an early check in (12pm) on top of the late check out already in the package. Valet parking was included which was very convenient.
The bed was as comfortable as they claim. Our room was well insulated from outside noise, but could still hear odd noisy car or bike going up Hobson St.
Buffet breakfast was included also, which was ok, but like many buffet breakfasts the cooked food is pretty average.
All in all a lovely stay that met or exceeded our expectations.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear Geoff N,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted you enjoyed our "stay rested, stay Heritage" package your comments signal this package to be very good value for money which will be a great signal to readers to ask for this when reserve their next stay at Heritage Auckland. I have also noted your feedback relating to our eat experience and can sincerely assure you that we take great pride in ensuring we offer the very best buffet breakfast available when staying in a hotel. We now offer our very innovative "Raw Bar" as well and a significant range of hot items as well as attentive and friendly service. I do hope when you decide to return to Heritage Auckland we can exceed your expectations in this element of our Heritage experience.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

Stayed here for a night of my birthday! whole experience was fabulous! got upgraded, and upon hearing that it was my birthday came out of the shower to find a card and some chocolates!
Breakfast was amazing - the whole night was great!
Would stay here again in a heart beat

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank meow_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear meow_22,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted you enjoyed "The Heritage Experience" and do hope you had a wonderful birthday celebration. We do look forward to welcoming you back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

Absolutely top service from every staff member. I cannot wait to have another business trip to Auckland. I may even book a stay there just to relax.
Your staff are so well trained and so professional, something lacking in business these days!
I have told everyone about the service, the room, and the facilities. Well done!!!Q

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bobbi-Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear Bobbi -JoC,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted that we have been able to off you 'The Heritage Experience" including your eat, sleep and work needs, we look forward to welcoming you back to Heritage Auckland sometime very soon to enjoy the same levels of personalized service you received on this stay.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
4 of 5 bubbles Reviewed June 20, 2013

Took my daughter (Natasha) to stay one night there as a treat. Found customer service very good, and friendly. Concierge even opened the door for my 8 year old daughter to get into the car when we left which she was chuffed about - just those little things can make a big difference to lasting impressions. Would be Excellent rating if spa/pool wasnt been renovated and could use but spa/pool at the other Heritage (Heritage Tower) was available

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graeme M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear GraemeM,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted we have been able to share with you and your family "The Heritage Experience" As for the pool area, we are looking to have this area fully operational by mid August and would look forward to welcoming you all back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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