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“Nice stay”
Review of Heritage Auckland

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Heritage Auckland
Ranked #13 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed June 20, 2013

Took my daughter (Natasha) to stay one night there as a treat. Found customer service very good, and friendly. Concierge even opened the door for my 8 year old daughter to get into the car when we left which she was chuffed about - just those little things can make a big difference to lasting impressions. Would be Excellent rating if spa/pool wasnt been renovated and could use but spa/pool at the other Heritage (Heritage Tower) was available

  • Stayed: June 2013, traveled with family
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Thank Graeme M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded July 3, 2013

Dear GraemeM,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted we have been able to share with you and your family "The Heritage Experience" As for the pool area, we are looking to have this area fully operational by mid August and would look forward to welcoming you all back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland

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1,395 - 1,401 of 1,865 reviews

Reviewed June 15, 2013

There are 2 wings, one is the heritage art deco wing, the other the modern tower wing. We booked the tower wing and the deluxe suite was large and spacious with a living room which could be separated from the bedroom. Room was very clean and had everything you could possibly need including a washing machine. Had breakfast as part of the package and was very impressed at the range available including a raw food bar. Wish I had bypassed the bacon etc and had more of healthy stuff - have not seen that range available before in a hotel breakfast!
Only gripe is lack of signage to find the walkway between the 2 wings. We were a bit dazed and hungover (oops) and could not for the life of us work it out and had to be helped!

Room Tip: Get a high floor
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  • Stayed: June 2013, traveled as a couple
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Thank jhgfhsdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded July 3, 2013

Dear jhgsdg,
Thank you for sharing with our readers your wonderful feedback relating to your recent stay at Heritage Auckland with your family. I am delighted we have been able to provide "The Heritage Experience" including your sleep and eat memories. we had just introduced our innovative breakfast "raw bar" over the weekend you stayed with us, so absolutely delighted to read your positive feedback on this. We have noted your comments about signage and will continue to look for improvements to this important part of our guest stay.
We look forward to welcoming you all back to Heritage Auckland sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

Well located hotel with spacious public areas and, by modern standards, very spacious rooms. The rooms are traditional and pleasantly furnished - nothing to modern - but comfortable and very practical with, in effect, self catering facilities. Interesting dining room in central floor to roof atrium which is overlooked by many inward facing rooms. Quality of food is excellent with first class service in a relaxed atmosphere. Very good hotel, excellent staff and comfortable facilities - would return without doubt.

Room Tip: All good rooms as far as we could see.
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  • Stayed: November 2012, traveled as a couple
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Thank BrianDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded July 3, 2013

Dear BrianDerbyshire,
Thank you very much for sharing with our readers the excellent feedback relating to your recent stay us at Heritage Auckland. I am delighted we have been able to deliver "The Heritage Experience" including your eat and sleep experiences. We look forward to welcoming you back to stay with us again sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

The hotel looks great from outside but it is divided into two sectors. Walking from one to the other, you must go through a dirty alley full of delivery trucks and wet-meat smell. The room is OK but not as good as you would expect from a 4.5 star hotel with this prestigious name. Lacking of decoration and attentive details is making it more like a rental property. Facilities are "just good enough" but given the price for this hotel it is totally not competitive. Location is excellent but there are many hotels in the same block.

  • Stayed: June 2013, traveled solo
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Thank Aaron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded June 16, 2013

Dear Aaron L,
Thank you for sharing with our readers comments relation to your recent stay at Heritage Auckland. I discussed with my front office team that the lane you mention is our service lane into our very large complex and that we have a fully covered walkway between the 2 wings. I have noted your comments about renovation requirements and can confirm that we have upgraded our facilities with in the last 12 months in the Tower wing including carpet replacement, new beds updated self catering equipment and have received very favorable feedback on the improvements. We also offer deluxe accommodation in our hotel wing and would be delighted to welcome you back to experience this accommodation wing sometime very soon.
Kind Regards
Graeme Back
General Manager
Heritage Auckland

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Reviewed June 6, 2013 via mobile

We stayed at the Heritage for just one night (our wedding night) and could not ask for a better experience. The staff were exceptional, we asked for an early check in so we could get ready and while the room wasn't ready when we got there (we were super early) they ran around and got it done and phoned as soon as it was ready.

The room itself was large light and spotless. With the Heritage being an old department store it has huge amounts of character and not a boring hotel room. Even if this was just a "normal" night in a hotel it would have been a great experience.

  • Stayed: June 2013
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2  Thank NZer_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded June 16, 2013

Dear NZer_on_tour,
As an experienced contributor to Trip Advisor I am delighted that you have been able to share with our readers how we were able to exceed your expectations in every way. I would also like to congratulate you of your recent wedding and do hope that we can welcome you back to Heritage Auckland sometime very soon.
Kind Regards
Graeme Back
General Manager
Heritage Auckland

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Reviewed June 3, 2013

I stayed in one of the executive rooms in mid April in the 'Tower' section, requesting a view of the harbour. This I had to pay an extra $40.00 for so to guarantee the privilege. yet the 'view' was only available from one section of the loungeroom - most of it obscured by the hotel section of Heritage directly opposite.

That annoyance aside though, the room was very comfortable, cleaned daily, and lots of space. It was also very quiet which, for someone like me who needs the sleep was appreciated.Bed was comfortable.

Heritage is a very nice hotel, if nice is what you want. But it is bland.I think due more to the company that own Heritage than the staff itself. Comfortable and functional, yet without any soul to it. But if you want a nice place to stay -- quiet,suburban, comfortable, yet forgetable, somewhere which seems more to cater to a business clientele -- then Heritage is worth it.

Room Tip: the higher you go in the Tower block, the more chance you will to have a clear view of the harbour...
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  • Stayed: April 2013, traveled as a couple
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Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded June 16, 2013

Dear Mark J,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. We have worked very hard to ensure that guest do understand the difference in experience our Tower and Hotel wings offer. The Tower accommodation wings has a very functional clean spacious feel that caters very well for corporate and leisure guest. The hotel wing will celebrate 100 years of operation and carries a since sense of history through our accommodation with high ceiling, wooden floors and a more traditional color palette from the 1900's. I am delighted that we were able to ensure you had a very comfortable stay with us and would look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
General Manager
Heritage Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

I recently stayed at The Heritage for a business trip and trade show at the hotel also. The room was outstanding as was the service. I would thoroughly recommend this accommodation to those looking for a very special night in Auckland.

  • Stayed: May 2013, traveled on business
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Thank Taupo_Bungy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded June 16, 2013

Dear Taupo_Bungy,
Thank you for sharing with our readers the really nice comments relating to your recent stay at Heritage Auckland. We are delighted that we have been able to share with you our 'Heritage experience" and do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
General Manager
Heritage Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland Central, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Auckland Central
#9 Business Hotel in Auckland Central
#10 Romantic Hotel in Auckland Central
#12 Luxury Hotel in Auckland Central
Price Range: $169 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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