We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location and service, dated decor and amenities”
Review of Heritage Auckland

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heritage Auckland
Ranked #10 of 65 Hotels in Auckland Central
Certificate of Excellence
Reviewed October 3, 2012

Stayed overnight. Good and attentive service, reasonable size room, comfortable bed, nice buffet breakfast. However the decor, furniture and bathroom facilities require update. The towels in the bathroom washed out, soft furnishing and carpets are tired and wore off. Overall experience is above average, however not very good.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TetaTet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Heritage Auckland, responded to this reviewResponded October 7, 2012

Dear TetaTet,

Firstly thank you for taking the time to pass on your feedback following your recent stay with us. I was happy to see that the service you experienced was to your liking and I was disappointed to learn that the towelling in your room was not up to our required standard. I will look into this and I appreciate your comments in relation to the decor, furniture and bathroom facilities.

Perhaps if you had a moment, and I would sincerely appreciate it if you could take the time to email me the specific aspects of these key items that you consider were tired. My email address is jamesb@heritagehotels.co.nz. Thank you for your time and consideration, I do hope you will choose to stay with us in the future,

Kind Regards

James Billing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,808)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,494 - 1,500 of 1,808 reviews

Reviewed October 3, 2012

I have stayed at the Heritage Hotel many times over the last few years, but the most recent experience I had was fantastic. The staff are always very courteous and the facilities are great and it was no different this time. The main improvement in my recent stay was the mattress in my room. It was the most comfortable night's sleep I think I have ever had in a hotel anywhere in the world. Apparently all the mattresses have recently been replaced, and it just makes such a huge difference when you're away from home. There have also been a number of other upgrades to decor completed as well. All in all, I love coming to stay at the Heritage - I wouldn't choose anywhere else!

  • Stayed: September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

This hotel is in a great location in the heart of the city.
Check in was quick, only to be told I was in the Tower over the other side of the hotel. A maze of paths leads you there, past the tennis court and outdoor chess set.
The room is a good size, but the bathroom is dated, and the pressure in the shower was terrible!! On letting the staff know during checkout the response was "oh yes, we get a few complaints about that". Maybe something should be done to fix it!!!!
The restaurant was nice, a good selection of meals and wines to choose from.
Will likely be back...

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NZTraveller0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Heritage Auckland, responded to this reviewResponded October 2, 2012

Hi NZTraveller,

Thank you very much for your kind feedback. I have followed up with the team in relation to your concerns over the shower pressure, I was disappointed to learn of the response you received from our team, as usually we get more positive comments around this issue. Please do feel free to contact me directly for your future bookings, my email address is jamesb@heritagehotels.co.nz.

Kind Regards

James Billing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012 via mobile

Had Christmas here! The service was great, staff were very helpful and polite!

Food was awesome! Really enjoyed our lunch! Would definitely go back!

Was very clean and tidy! Five *****!!!

Only bad point is that parking is scarce (unless you valet park)

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank KWard126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

My husband, me and our 3 yo daughter stayed for 2 night at Tower Deluxe Suite of Heritage Auckland early September 2012 and have had a great experience.
From booking to the time we checked out, everything was great.

We booked the Tower Deluxe Suite as it comes with a in-room laundry and the room was big enough that we can have a fold-up bed in it without feeling cramp at all.
It didnt have a balcony but it is a corner room so as the result, we have plenty of natural light into the room which was fantastic.

It's advertised as a suite however, in real life, it feels more like a studio apartment. There is a good size living room and a dining table. The kitchen is not big but definitely sufficient if you would like to cook a meal.

We needed to check-in early as my husband need to change clothes for work. While we were told that it was not possible; Reception lent my husband a swipe card so that he can change at the pool bathroom and we could leave our luggage with them until check-in time.
When we came back to check-in; our luggage were already in our room and they got the keys ready for us.
They even remembered that my husband will be coming back late that night and therefore, provided an extra key for him when he returned.

The valet service was fantastic and make it so much easier than having to go round the block to find parking. If you compared prices, it is actually cheaper than parking anywhere else anyway.

We didnt have breakfast in the hotel but we did have a quick drink at the bar and again, nothing was too hard when it comes to service.

If there is any negative that I have to mention, the TV in the bedroom didnt work and it was unplugged and not connected to anything. So not sure if it wasnt working anyway and they just dont want guest to use it.

Location is a tad far and on the hilly side but at least, it's good tightening up the leg muscle.

However, it is a great hotel and I totally recommend this hotel for everyone...(family, couples, singles or business traveller).
We will definitely be back everytime we go back to Auckland.

For the team at the hotel, thank you for a great stay!
Keep up the good work.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynx_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Heritage Auckland, responded to this reviewResponded October 2, 2012

Hi Lynx P

Thank you very much for your kind feedback. The team were thrilled to read it online for themselves. Please do feel free to contact me if you require any further assistance with future bookings,

Kind Regards

James Billing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2012

First off this hotel is GREAT.

We have now stayed in both CityLife and the Heritage. My partner and I stayed here in April for our first anniversary.

But the biggest problem we had was the room location. We were in an Atrium view room. This means the room looks out in to the Atrium inside and has no outside view or a window you can open. So there is no fresh air or view out the "window". And because there is no window to the outside, there is also no light. So the whole room and bedroom is dark 24/7 apart from switching on lights. - No sunlight or natural lighting. This is the biggest downfall and our only fault. So please request a room outside facing.

This hotel is a bit older and has been renovated nicely. The room was great with a wardrobe and safe. Nice big bed and a desk.

Bathroom was lovely with a big basin and mirror with a separate shower and bath.

Lounge was avergage, small tv and hard couches. Kitchen was very basic and a little run down but plenty of utensils to cover the basics.

Staff were lovely and always helpful.

Our best part of the trip was the buffet! Definitely the best buffet we have ever had. It has anything you could ever want. Such a delight.

Overall CityLife was a better experience for us and modern. But the Heritage was special, we just got unlucky with the dark internal room.

Room Tip: The biggest problem we had was the room location. We were in an Atrium view room. This means the roo...
See more room tips
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

Very Central location, close to casino, city centre and restaurants.
We always stay here when we are in Auckland as the staff are very helpful.
Valet parking is great as everywhere in the city is within walkind distance of the hotel.

  • Stayed: August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnnieBHawkesBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Auckland Central hotels
0.3 mi away
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
#3 of 65 in Auckland Central
2,874 reviews
0.2 mi away
CityLife Auckland
CityLife Auckland
#8 of 65 in Auckland Central
1,271 reviews
0.2 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 65 in Auckland Central
2,541 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Rydges Auckland
Rydges Auckland
#11 of 65 in Auckland Central
2,160 reviews
0.4 mi away
Grand Millennium Auckland
Grand Millennium Auckland
#13 of 65 in Auckland Central
4,334 reviews
0.7 mi away
Adina Apartment Hotel Auckland, Britomart
Adina Apartment Hotel Auckland, ...
#7 of 65 in Auckland Central
747 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland Central, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland Central
#9 Business Hotel in Auckland Central
#9 Luxury Hotel in Auckland Central
#10 Romantic Hotel in Auckland Central
Price Range: $129 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Travelocity, Agoda, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Heritage Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing